MyLivingChoice

Villa Mesa Care Center

867 E. 11th St

2.4(43 ratings)· Upland average: 3.8

Villa Mesa Care Center, photo 11 / 4

Quick Facts

Total units
99
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Room setup
Some rooms shared by up to three patients
Therapy access
Reported lack of consistent PT/OT therapy

What Families Think

Reviews for Villa Mesa Care Center are sharply divided, with a 2.4-star average from 43 Google reviews. Some families praise specific staff members for compassionate care, while multiple other reviewers describe serious lapses in basic care, hygiene, and staffing.

The Good

  • Staff described as helpful and caring by some
  • Specific case worker and front desk staff praised
  • One reviewer found facility cleaned constantly

The Bad

  • Multiple reports of overcrowded rooms with shared bathrooms
  • One report of medication left unadministered on bed or floor
  • One reviewer described call lights unanswered for hours
  • One report of minimal or inconsistent PT/OT therapy
  • One reviewer described night staff as unresponsive or asleep

AI-generated from reviews and community data.

Villa Mesa Care Center is a senior living community in Upland, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and Dietary Accommodations. Families rate it 2.4 out of 5 across 43 reviews.

About Villa Mesa Care Center

Villa Mesa Care Center is a skilled nursing and long-term care facility in Upland, California, with a licensed capacity of 99 residents. The community serves patients recovering from acute events as well as those requiring ongoing medical care.

Family experiences at Villa Mesa vary considerably. Some families report serious concerns about basic care, inadequate assistance with personal hygiene, infrequent room cleaning, and overcrowded three-patient rooms with limited bathroom access. Others describe staff members, particularly case managers and nurses, as genuinely attentive and caring. One family noted that despite initial hesitation based on online reviews, they found staff "very helpful and caring" during a two-day hospice stay. Families who have built relationships with specific staff members report positive experiences, though the quality of care and responsiveness appears inconsistent across the facility.

Villa Mesa Care Center holds a Google rating of 2.4 out of 5 stars based on 43 reviews, reflecting the significant divide in family assessments. Prospective residents and their families should plan to visit and speak directly with staff about their specific care needs, as experiences appear to vary widely.

Types of Care at Villa Mesa Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of Villa Mesa Care Center

2.4overall · 43 ratings combined

2.4★ on Google (43)

Marie Quez

Apr 2026

via Google

After having a family member in hospice at Villa Mesa Care Center, I was initially concerned after reading the reviews. However, having been there for two days at different times—morning, noon, and night—the staff and nurses were all very helpful and caring. The place is older, but the facility is constantly cleaned all day. The rooms are very tight with three patients, but under the circumstances, this allows more patients to receive care for families who can’t do this alone. Hopefully, they keep up their wonderful, caring staff and I give them all 5 Stars!

Jaz L.

Jan 2026

via Google

I would not recommend this skilled nursing facility based on our experience. A loved one stayed here for a period of time, and the overall level of care was deeply disappointing and concerning. Rooms were overcrowded, with multiple patients sharing a small space and a single bathroom. Cleanliness was a consistent issue—the room and common areas did not appear to be properly cleaned on a regular basis. Medication management was especially alarming. While medications were technically “passed,” there was no follow-through to ensure they were actually taken. On more than one occasion, when I went to visit my loved one in the morning, medication was found on the bed or even on the floor, which is extremely unsafe. During the stay, our loved one developed multiple infections, which raised further concerns about hygiene practices, monitoring, and overall quality of care. The lack of physical and occupational therapy was also frustrating. Therapy was minimal and inconsistent, which defeats the purpose of a skilled nursing stay for recovery and rehabilitation. Call lights frequently went unanswered for long periods of time—sometimes HOURS. Patients who could not safely get out of bed on their own were left waiting to use the bathroom and, at times, left sitting in soiled diapers far longer than is acceptable. The environment was also not conducive to rest or recovery. Nighttime noise from staff was excessive, making it very difficult for patients to sleep. Communication and care coordination were poor. Staff often seemed untrained or unsure of what they were doing, caseworkers were not helpful, and there was no visibility of an attending physician during the stay. Overall, this facility felt understaffed, poorly managed, and unable to provide the level of care that vulnerable patients deserve. Families should be very cautious when considering this place for a loved one.

Harry Shuster

Feb 2025

via Google

Food was terrible. Fell no nurses helped had to ask cleaning staff for help. Social Worker is terrible. The 1st doctor I had does not see pts. 2nd doctor saw me 1 time. Social Worker was angry with me because I changed dr. I am now in a place where food is great staff is wonderful. I would no go to Villa Mesa care in upland ca

Teri Gilmore

Nov 2024

via Google

My husband had a stroke and is at this facility. It is a nightmare. They left my husband in a shitty diaper for 4 hours. The next night he needed to be changed and the male night nurse came in and turned the light off. The guy in the bed next to my husband has stage 4 bed sores and they don’t change him. His 2 daughters come every day to do it. The poor man had a catastrophic stroke so he can’t talk or do anything. Horrible place. At night the nurses are sleeping. I’ve seen them as I leave. This place needs to be shut down and nurses fired and credentials taken. This is elderly abuse for sure.

Melissa Hirsch

May 2023

via Google

My little brother has been here for about 6 months.I was new to the whole Nursing home situation seeing as my brother is only 48. He has Parkinson’s. Took a minute to get used to but now that we’ve become well acquainted with the staff we really like them. My brothers case worker Sana goes above and beyond all the time. She is on top of everything. They genuinely care. Also Priscilla at the front desk goes above and beyond as well. Always with a smile. Such lovely people.

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Government Inspection History

6 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 23, 2026Fire Safety StandardHealth Standard19 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Feb 12, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2026

  • Have power receptacles that are properly grounded.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2026

  • Provide emergency officials' contact information.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 15, 2026

Dec 13, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2025

Oct 28, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2024

Oct 3, 2024Fire Safety StandardHealth Standard5 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

Oct 19, 2023Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2023

Nov 19, 2021Fire Safety StandardHealth Standard18 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2022

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Villa Mesa Care Center offer?

Villa Mesa Care Center offers Skilled Nursing / Long Term Care.

Where is Villa Mesa Care Center located?

Villa Mesa Care Center is located at 867 E. 11th St in Upland, California.

What do families say about Villa Mesa Care Center?

Reviews for Villa Mesa Care Center are sharply divided, with a 2.4-star average from 43 Google reviews. Some families praise specific staff members for compassionate care, while multiple other reviewers describe serious lapses in basic care, hygiene, and staffing.

How did Villa Mesa Care Center do on recent health and safety inspections?

Villa Mesa Care Center had 6 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Villa Mesa Care Center?

Submit the Request Information form on this page to connect with Villa Mesa Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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