Vykki Dauphiney
Apr 2026
The physical therapy Rehab dept is the best I have ever experienced. Grace, 1 of the PT providers, she was amazing. Showed so much care and concern 4 me & my personal care & rehab. I genuinely felt her care 4 me.
1 / 5Quick Facts
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 59
- Inspections
- View history (57 citations)
- Room setup
- Rooms sometimes shared by three patients
- Nursing leadership
- Director of Nursing has over 20 years tenure
CMS Care Compare
What Families Think
Reviews for Villa Health Care Center are sharply split: many families and patients praise the physical therapy team and describe attentive, caring nursing staff who helped them recover after surgery, stroke, or hospitalization. At the same time, a notable number of reviewers report serious concerns, including allegations of patient abuse, missing belongings, slow response to call bells, and communication breakdowns with families.
The Good
- Physical therapy team frequently singled out as excellent
- Staff described as attentive, kind, and encouraging
- Facility and rooms often described as clean and fresh-smelling
- Social services and case managers praised for discharge help
- Several reviewers say food quality was good
- Long-tenured Director of Nursing noted for high standards
The Bad
- Multiple reports of slow response to call bells for help
- One detailed report of a CNA hitting a patient, allegedly covered up
- Several reports of missing or stolen personal belongings
- One report of a patient's death after MD was not notified of her condition
- Some reviewers describe rude or unresponsive office and nursing staff
- Rooms sometimes shared by three patients with limited privacy
AI-generated from reviews and community data.
Villa Health Care Center is a senior living community in Riverside, California offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Cable or Satellite TV. Families rate it 3.6 out of 5 across 61 reviews.
About Villa Health Care Center
Villa Health Care Center is a skilled nursing and rehabilitation facility located on Magnolia Avenue in Riverside, California. The center focuses on providing 24-hour skilled care and rehabilitation services for patients recovering from illness, injury, or surgery.
The community places emphasis on maintaining high medical integrity while fostering team spirit among its staff, aiming to create a comfortable and friendly environment for both patients and visitors. Rooms and common areas are kept clean, and patients have access to personal amenities such as their own phone and television.
Rehabilitation services are a core offering, with a physical therapy team that works with patients to help them reach recovery goals, including care following procedures such as knee surgery. The rehab department is described as attentive to patient safety throughout the recovery process.
The dietary department prepares meals tailored to patients' needs, aiming to provide attractive and healthy dining options during a patient's stay.
Villa Health Care Center supports patients and families through what can be a difficult transition period, striving to make the process of care and recovery as informed and comfortable as possible.
Types of Care at Villa Health Care Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Villa Health Care Center
3.6overall · 61 ratings combined
3.6★ on Google (61)
LaDoris Boozer
Nov 2025
My husband was referred to this facility after he suffered a stroke. I did a surprise check before okaying him to go there. The staff was wonderful. They took excellent care of my husband. The director and other staff was so easy to talk to if there was an issue and they took care of it immediately. Physical therapist. There are wonderful. They work digitally with all their patients. I would highly recommend this place to anybody who is needing to go to a rehab facility. It is clean. It is well organized. The food is pretty good. My husband enjoyed it and he's an extremely picky eater. The nursing staff was wonderful, very attentive to the patients. Like I said, if you're looking for a facility I would look at this one. I'm praying we never have to use a rehab facility, but if we do this will be the one we choose.
Chris VanSoest
Sep 2025
The staff is friendly and attentive to both the residents and visitors. The food service has been outstanding with good quality and a good variety of meals. My mothers care has been brilliant and she has enjoyed her stay.
jacob Santana
Jul 2025
This facility is phenomenal the administrative office staff, the nurses the CNA laundry, maintenance activities physical therapy. They are all phenomenal. They did me justice. I love this place. If I could afford it I would stay here forever. That’s how well maintained and clean it is I give it five star I’ve been to the Luxor hotel in Vegas. This is just like it.
Maurice L Thomas
Mar 2025
I am writing this review to express my concerns regarding the care my Vietnam veteran father received at this nursing facility. My mother purchased hygiene items for him to ensure his comfort, but we were disappointed to find that these items went missing. This situation is particularly concerning given the expectation of compassionate and professional care in such a facility. Upon my return, I intend to discuss this matter with the responsible authority in regard to my father's well-being. Trusting the staff with the care of our loved ones is of utmost importance, and this incident has left us feeling quite unsettled.
Government Inspection History
11 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 5, 2026Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026
Aug 13, 2025Health Complaint2 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2025
Jun 12, 2025Fire Safety StandardHealth Standard10 citations
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Establish policies and procedures for medical documentation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 3, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 24, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternDeficient, Provider has no plan of correction
Aug 28, 2024Health Complaint2 citations
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Aug 6, 2024Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Apr 12, 2024Fire Safety StandardHealth Standard10 citations
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2024
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024
Provide family notifications of emergency plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected May 3, 2024
Apr 4, 2024Health Complaint1 citation
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Feb 29, 2024Health ComplaintInfection Control3 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 11, 2024
Report COVID19 data to residents and families.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 11, 2024
Feb 6, 2024Health Complaint1 citation
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2024
Aug 22, 2023Infection ControlNo citations
Jul 2, 2021Fire Safety StandardHealth Standard26 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 25, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 25, 2021
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity B of L: potential for minimal harm, patternCorrected Jul 26, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Villa Health Care Center offer?
Villa Health Care Center offers Skilled Nursing / Long Term Care.
Where is Villa Health Care Center located?
Villa Health Care Center is located at 8965 Magnolia Avenue in Riverside, California.
What do families say about Villa Health Care Center?
Reviews for Villa Health Care Center are sharply split: many families and patients praise the physical therapy team and describe attentive, caring nursing staff who helped them recover after surgery, stroke, or hospitalization. At the same time, a notable number of reviewers report serious concerns, including allegations of patient abuse, missing belongings, slow response to call bells, and communication breakdowns with families.
How did Villa Health Care Center do on recent health and safety inspections?
Villa Health Care Center had 11 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Villa Health Care Center?
Submit the Request Information form on this page, or contact Villa Health Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Villa Health Care Center? Claim this listing to update photos, pricing, and details. It's free.
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