2121 Pine Street
4.7(104 ratings)· San Francisco average: 4.4
1 / 5CMS Care Compare
Reviews of Victorian Post Acute are mixed, with several families praising the cleanliness of the facility and the kindness of nursing and therapy staff, while others describe inconsistent oversight and a lack of privacy in shared rooms. The facility has an overall high Google rating from multiple reviewers, alongside a couple of very critical accounts of staffing and attentiveness.
AI-generated from reviews and community data.
Victorian Post Acute is a skilled nursing facility located in the heart of historic San Francisco, California, providing compassionate care after surgery, illness, or injury according to physician-customized care plans. The facility offers 24/7 personalized healthcare services and everyday living support in a state-of-the-art environment with licensed nurses available around the clock.
The community provides physical, occupational, speech, and respiratory therapies delivered by a dedicated therapy team to help patients build strength, skills, and confidence during their recovery. An expansive, modern rehab gym operates under the guidance of licensed experts to support patients' successful rehabilitation and return home. The facility also assists patients and families with discharge planning and arranging outside services as needed.
Victorian Post Acute maintains beautiful courtyards and lobbies where patients and families can visit and rest, and offers an engaging daily schedule that allows residents to be as active and social as they wish. The facility has been recognized by the Centers for Medicaid and Medicare Services as a Five-Star Overall and Quality Measures facility, indicating quality that is much above average according to CMS standards.
The community employs a compassionate caregiving team dedicated to making each resident feel comfortable and safe while living the healthiest life possible. Staff includes licensed nurse practitioners, board-certified physicians specializing in rehabilitation medicine, and certified nursing assistants committed to patient-centered care and individualized support throughout the recovery process.
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Help Me Choose4.7overall · 104 ratings combined
4.7★ on Google (104)
Nuala Murphy
May 2026
I would hope not to need a rehab hospital again but if i do need one I will definitely not go here. I am not aware of a private room. There were three beds in most rooms. No privacy whatsoever. Food was basic and bland. I give the facility a one star rating because the staff and therapists were very kind and professional.
I “Sunshine” K
Feb 2026
The pictures online look good. But once you go there is day and night. The attention to detail None. Needles to say attention to the patients. People come and go they don’t know the health issues of the patients. The attendants are nice and they seem to care but they have many beds to take care of. There seems to be no management or a manager but some nurses seem to be nice not all of them. If the family members are not on top of them they don’t seem to care about the patients. I would not recommend this place to anyone nor have a family member there.
Bill Barrett
Jul 2025
I was sent here for rehabilitation after a fall, resulting in a break to my humorous. Upon entering on my first day, I was very happy to find a bright clean facility. This proved to be very true and the two months I was here someone was constantly cleaning somewhere in this facility Every minute of the day. Physical therapy and occupational therapy is provided at this facility, by a very dedicated skilled, warm and motivational ,staff that Gently, continually Encourages patients To participate to regain what was lost do to injury prior to arrival. Everyone on this team is skilled and knows what they’re doing. The care/ nursing staff has also been fantastic. Willing to listen and chat as time allowed. I was especially pleased with the Certified Nursing Assistant assigned to me Monday through Friday. Positive joyful, willing to take care of me no mater what the task required. Food is institutional and balanced. Someone on the kitchen staff bakes and one meal per day had cake, pie, cobblers, a real treat. VPA also has the very best coffee Ive ever had at a medical facility.
Janessa D
May 2024
I just want to give a shout out to the awesome staff here who took care of my grandfather. I was skeptical of nursing facilities because let’s be honest, they don’t have the best rep. However, I experienced the complete opposite as the facility itself was clean(from the patient room, to hallways and bathrooms). Never did I feel that my grandpa was neglected. The staff was beyond exceptional. I was able to speak to nurse Tasha for any concerns I had about his stay and care. Thank you for being so kind and compassionate towards my grandpa. 5 stars to you and Victorian Post Acute!
Jason Ortiz
May 2024
First I would like to say how wonderful Victorian Post Acute was for my dad. He was there for Physical Therapy for a month. Everyone was so awesome and helped my dad to get better and walk again. What I was really impressed about was how clean the facility was! I was amazed from when I walked in the door how fresh and clean everything was. I came to visit him often and every time I came, the housekeepers always had the room clean and fresh. I had the pleasure of meeting Eliza a couple of times and she and her team always took care of our requests. I would say that they went out of their way to help my family. I would definitely use Victorian again in the future if needed. Thank you everyone!
Victorian Post Acute offers Skilled Nursing / Long Term Care.
Victorian Post Acute is located at 2121 Pine Street in San Francisco, California.
Reviews of Victorian Post Acute are mixed, with several families praising the cleanliness of the facility and the kindness of nursing and therapy staff, while others describe inconsistent oversight and a lack of privacy in shared rooms. The facility has an overall high Google rating from multiple reviewers, alongside a couple of very critical accounts of staffing and attentiveness.
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