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Reviews of Victorian Post Acute are mixed, with several families praising the cleanliness of the facility and the kindness of nursing and therapy staff, while others describe inconsistent oversight and a lack of privacy in shared rooms. The facility has an overall high Google rating from multiple reviewers, alongside a couple of very critical accounts of staffing and attentiveness.
AI-generated from reviews and community data.
Victorian Post Acute is a senior living community in San Francisco, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 104 reviews.
Victorian Post Acute is a skilled nursing facility located in the heart of historic San Francisco, California, providing compassionate care after surgery, illness, or injury according to physician-customized care plans. The facility offers 24/7 personalized healthcare services and everyday living support in a state-of-the-art environment with licensed nurses available around the clock.
The community provides physical, occupational, speech, and respiratory therapies delivered by a dedicated therapy team to help patients build strength, skills, and confidence during their recovery. An expansive, modern rehab gym operates under the guidance of licensed experts to support patients' successful rehabilitation and return home. The facility also assists patients and families with discharge planning and arranging outside services as needed.
Victorian Post Acute maintains beautiful courtyards and lobbies where patients and families can visit and rest, and offers an engaging daily schedule that allows residents to be as active and social as they wish. The facility has been recognized by the Centers for Medicaid and Medicare Services as a Five-Star Overall and Quality Measures facility, indicating quality that is much above average according to CMS standards.
The community employs a compassionate caregiving team dedicated to making each resident feel comfortable and safe while living the healthiest life possible. Staff includes licensed nurse practitioners, board-certified physicians specializing in rehabilitation medicine, and certified nursing assistants committed to patient-centered care and individualized support throughout the recovery process.
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Help Me Choose4.7overall · 104 ratings combined
4.7★ on Google (104)
Nuala Murphy
May 2026
I would hope not to need a rehab hospital again but if i do need one I will definitely not go here. I am not aware of a private room. There were three beds in most rooms. No privacy whatsoever. Food was basic and bland. I give the facility a one star rating because the staff and therapists were very kind and professional.
I “Sunshine” K
Feb 2026
The pictures online look good. But once you go there is day and night. The attention to detail None. Needles to say attention to the patients. People come and go they don’t know the health issues of the patients. The attendants are nice and they seem to care but they have many beds to take care of. There seems to be no management or a manager but some nurses seem to be nice not all of them. If the family members are not on top of them they don’t seem to care about the patients. I would not recommend this place to anyone nor have a family member there.
Bill Barrett
Jul 2025
I was sent here for rehabilitation after a fall, resulting in a break to my humorous. Upon entering on my first day, I was very happy to find a bright clean facility. This proved to be very true and the two months I was here someone was constantly cleaning somewhere in this facility Every minute of the day. Physical therapy and occupational therapy is provided at this facility, by a very dedicated skilled, warm and motivational ,staff that Gently, continually Encourages patients To participate to regain what was lost do to injury prior to arrival. Everyone on this team is skilled and knows what they’re doing. The care/ nursing staff has also been fantastic. Willing to listen and chat as time allowed. I was especially pleased with the Certified Nursing Assistant assigned to me Monday through Friday. Positive joyful, willing to take care of me no mater what the task required. Food is institutional and balanced. Someone on the kitchen staff bakes and one meal per day had cake, pie, cobblers, a real treat. VPA also has the very best coffee Ive ever had at a medical facility.
Janessa D
May 2024
I just want to give a shout out to the awesome staff here who took care of my grandfather. I was skeptical of nursing facilities because let’s be honest, they don’t have the best rep. However, I experienced the complete opposite as the facility itself was clean(from the patient room, to hallways and bathrooms). Never did I feel that my grandpa was neglected. The staff was beyond exceptional. I was able to speak to nurse Tasha for any concerns I had about his stay and care. Thank you for being so kind and compassionate towards my grandpa. 5 stars to you and Victorian Post Acute!
Jason Ortiz
May 2024
First I would like to say how wonderful Victorian Post Acute was for my dad. He was there for Physical Therapy for a month. Everyone was so awesome and helped my dad to get better and walk again. What I was really impressed about was how clean the facility was! I was amazed from when I walked in the door how fresh and clean everything was. I came to visit him often and every time I came, the housekeepers always had the room clean and fresh. I had the pleasure of meeting Eliza a couple of times and she and her team always took care of our requests. I would say that they went out of their way to help my family. I would definitely use Victorian again in the future if needed. Thank you everyone!
5 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 25, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2023
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2023
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2023
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Nov 7, 2019
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity G of L: actual harm, isolatedCorrected Nov 7, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2019
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2019
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 7, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2019
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 15, 2019
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2019
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 7, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 7, 2019
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 15, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Victorian Post Acute offers Skilled Nursing / Long Term Care.
Victorian Post Acute is located at 2121 Pine Street in San Francisco, California.
Reviews of Victorian Post Acute are mixed, with several families praising the cleanliness of the facility and the kindness of nursing and therapy staff, while others describe inconsistent oversight and a lack of privacy in shared rooms. The facility has an overall high Google rating from multiple reviewers, alongside a couple of very critical accounts of staffing and attentiveness.
Victorian Post Acute had 5 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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