MyLivingChoice

Victoria Healthcare and Rehabilitation

340 Victoria Street

4.9(467 ratings)· Costa Mesa average: 4.7

Victoria Healthcare and Rehabilitation, photo 11 / 5

Quick Facts

Total units
79
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
79
Medicare rating
5-star overall rating from Medicare.gov

What Families Think

Reviews for Victoria Healthcare and Rehabilitation are sharply divided: several families praise attentive staff, good food, and effective physical therapy during short-term rehab stays, while others describe serious lapses in call-button response times, staff attitude, and patient dignity. The facility holds a 5-star overall rating from Medicare.gov, though individual reviewer experiences vary widely.

The Good

  • Staff described as friendly, patient, and respectful
  • Food quality praised by multiple reviewers
  • Physical therapists described as amazing and effective
  • Nice outdoor space noted on tour
  • Helpful case worker aided discharge process

The Bad

  • Multiple reports of slow response to call buttons
  • One report of a nurse supervisor being dismissive and disrespectful
  • One report of medication being administered improperly
  • One review raised concerns about facility cleanliness and patient dignity

AI-generated from reviews and community data.

Victoria Healthcare and Rehabilitation is a senior living community in Costa Mesa, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.9 out of 5 across 467 reviews.

About Victoria Healthcare and Rehabilitation

Victoria Healthcare and Rehabilitation Center is a nursing home offering short-term rehabilitation and long-term care in Costa Mesa, California. The facility serves patients recovering from illness or injury as well as those requiring ongoing residential care, with treatment plans developed collaboratively with residents, families, and healthcare providers.

The center provides both short and long-term rehabilitation tailored to individual needs, combining therapeutic approaches with hands-on care. Staff work to ensure that each resident's stay is comfortable, safe, and therapeutic.

Victoria Healthcare offers a wide variety of activities designed to keep residents active and engaged. The facility maintains a monthly activity calendar with programming throughout the day to support resident wellness and quality of life.

The community has received a 5-star overall rating from Medicare.gov, reflecting the quality of care delivered at the facility.

Types of Care at Victoria Healthcare and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Victoria Healthcare and Rehabilitation

4.9overall · 467 ratings combined

4.9★ on Google (467)

d dammen

Feb 2026

via Google

My 104 year old mother stayed at this facility for about six days, and we had a very positive experience. The facility was very clean, and the staff was consistently friendly, helpful, patient, and respectful. My mother also said the food was fantastic. A special thank you to the case worker, Karmina, who was very helpful with my mother’s discharge. I would also like to apologize for my mother’s behavior at times. She was very eager to return home even before arriving, and when she sets her mind to something, she can be quite tenacious. My family truly appreciates the staff’s patience and professionalism. Thank you to the entire team for your care and kindness.

Grace Valdez

Jan 2026

via Google

I am writing this review out of deep concern for the treatment of my elderly uncle while he was at this facility. Our family has witnessed multiple situations that raised serious red flags about patient care, responsiveness, and basic dignity. My uncle required assistance and attentive care, yet there were repeated delays in staff responding to call buttons and requests. On several occasions, concerns were brought to staff and were either minimized or brushed off instead of being addressed with urgency or compassion. For a facility entrusted with vulnerable and elderly patients, this lack of responsiveness is unacceptable. What was most upsetting was the overall attitude and culture we observed. While there are a few staff members who try their best, there seems to be a broader issue with empathy, professionalism, and accountability. Elderly patients—many of whom cannot advocate for themselves—deserve to be treated with patience, respect, and humanity. Unfortunately, that was not consistently reflected in our experience. Cleanliness, communication, and patient dignity should be the bare minimum in a care facility. Families should not have to worry about whether their loved ones are being ignored, mishandled, or spoken to dismissively. I strongly urge families considering this facility to visit often, ask questions, and advocate aggressively for their loved ones. Our experience left us deeply concerned for the safety and well-being of patients who do not have family present to speak up for them.

Stacy Robertson

Jan 2026

via Google

ELLIE IS THE WORST. If I could give this place negative 100 stars, I would. This is hands down the worst facility I’ve ever encountered. Please do NOT bring your loved one here. I want to start with the nurse supervisor, Ellie. She is extremely rude, careless, and shows zero empathy toward patients, visitors, or even her own staff. She constantly talks down to people and behaves as if she is superior. When concerns are raised, instead of listening, she lectures and dismisses them. Her attitude alone is alarming for someone in a leadership role. What’s most disturbing is the lack of genuine care for patients. While some staff members are kind, the rest are rude, inattentive, and careless. It takes them hours and hours to answer the assist button and when you call the facility they make you wait over 40 minutes for someone to finally answer. Keep in mind, I was there everyday and they were all on their phones doing nothing. I personally witnessed a patient making noise and a nurse physically poking her to silence her. Another patient clearly needed her diaper changed, she repeatedly pointed to it while I walked by. I informed the nurse, and his response was, “Oh, she always does that,” and nothing was done. The facility itself is dirty, medications are administered improperly (including being double-fed), and basic patient dignity is ignored. I genuinely fear for the safety and well-being of the patients who are unable to advocate for themselves. If you care about your family member’s health and life, do not send them here. Also worth noting: Google reviews appear to be deleted, which explains why the rating is misleadingly high. I will be escalating this to higher authorities because what is happening here is unacceptable, and the patients deserve far better.

Kelli Reagan

Jan 2026

via Google

Great skilled nursing facility! My father is currently here and he loves it. The food is great compared to hospitals and other SNFs. The physical therapists are amazing and the nurses and other care takers are all wonderful. Highly recommend this facility for yourself or a loved one.

Adam Campbell

Nov 2025

via Google

I was lucky enough to receive a thorough tour from Esmy, Director of Admissions. Very nice facility, I felt staff were friendly and polite and also taking great care of the residents. One thing that stuck out to me was the nice outdoor space.

Request information

Ask about availability, pricing, or a tour. Your details go only to Victoria Healthcare and Rehabilitation, never sold or shared.

Government Inspection History

6 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 4, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2025

Jul 23, 2025Fire Safety StandardHealth Standard14 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 8, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity B of L: potential for minimal harm, patternCorrected Aug 8, 2025

  • Dispose of garbage and refuse properly.

    Severity B of L: potential for minimal harm, patternCorrected Aug 8, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity B of L: potential for minimal harm, patternCorrected Aug 8, 2025

Apr 29, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected May 16, 2024

Oct 31, 2023Fire Safety StandardHealth Standard8 citations
  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2023

  • Have power receptacles that are properly grounded.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2023

Oct 23, 2023Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023

Jul 9, 2021Fire Safety StandardHealth Standard17 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021

  • Establish policies and procedures for medical documentation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Establish roles under a Waiver declared by secretary.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Establish procedures for tracking staff and patients during an emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Aug 9, 2021

  • Assess the resident when there is a significant change in condition

    Severity B of L: potential for minimal harm, patternCorrected Aug 9, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Victoria Healthcare and Rehabilitation offer?

Victoria Healthcare and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Victoria Healthcare and Rehabilitation located?

Victoria Healthcare and Rehabilitation is located at 340 Victoria Street in Costa Mesa, California.

What do families say about Victoria Healthcare and Rehabilitation?

Reviews for Victoria Healthcare and Rehabilitation are sharply divided: several families praise attentive staff, good food, and effective physical therapy during short-term rehab stays, while others describe serious lapses in call-button response times, staff attitude, and patient dignity. The facility holds a 5-star overall rating from Medicare.gov, though individual reviewer experiences vary widely.

How did Victoria Healthcare and Rehabilitation do on recent health and safety inspections?

Victoria Healthcare and Rehabilitation had 6 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Victoria Healthcare and Rehabilitation?

Submit the Request Information form on this page to connect with Victoria Healthcare and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Victoria Healthcare and Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Costa Mesa.

Prefer to stay home?

Home care agencies serving Costa Mesa bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Costa Mesa