Janelle Lay
Jul 2026
It’s a great place everyone is very helpful and friendly.
1 / 5CMS Care Compare
Veranda Gardens is a Cincinnati skilled nursing and rehabilitation facility with a large number of Google reviews that are mostly positive, praising staff warmth and communication, but also a notable cluster of serious complaints about neglect, understaffing, and cleanliness. Families describe a wide range of experiences, from feeling like relatives were treated 'like family' to reports of unanswered call lights, missed medications, and unpleasant odors in some hallways.
AI-generated from reviews and community data.
Veranda Gardens is a senior living community in Cincinnati, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 107 reviews.
Veranda Gardens is a nursing home in Cincinnati, Ohio offering 24/7 skilled nursing care. Services include physical therapy, occupational therapy, speech therapy, spiritual care, memory care, and wound care, with the aim of helping residents reach their maximum potential.
The community supports both short-term rehabilitation stays and longer-term care, with a focus on providing comfort, connection, and thoughtful attention to residents and their families throughout their time there.
Daily life at Veranda Gardens includes activities and engagement opportunities intended to support residents' well-being and personal fulfillment, along with companionship and connection among residents, families, and staff.
Veranda Gardens describes itself as part of Ohio's care community, with a mission centered on providing skilled nursing care in a setting that values personal connection and everyday dignity, while working to meet residents' evolving needs with professionalism and compassion.
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Help Me Choose4overall · 107 ratings combined
4★ on Google (107)
Janelle Lay
Jul 2026
It’s a great place everyone is very helpful and friendly.
Kelli T
May 2026
I was a resident in this facility from September '25-April '26. I do not recommend this facility for anyone unless you are going to help care for your family member while they're there.<br>I witnessed residents call lights, including my own, go unanswered and unchecked for 30-60+MIN countless times. Only sometimes it's bc aides are busy with another resident. Sometimes it was bc an aide was asleep, or on their phone, was doing school work, or just didn't want to answer the light(s).<br>I was not given all of my medications for -months-. I was given a cup of pills and told that was everything, I trusted that it was, but one day after being there 3 months I realized they had never asked for a refill on my specialty medication that their pharmacy couldn't fill. I asked the nurse to show me what I had only to find out that medication had been marked PRN unknowingly to me so I hadn't been given it in 3 months even though it clearly states on the bottle it's to be given every 12 hours. From that point on I had to check my pills to be sure I was given all of them, and it was a 50/50 chance that medication was given to me bc it wasn't in the pill packs even after I reported the issue. If you take a specialty medication that the pharmacy the facility uses cannot fill, you must make sure they're giving it to you as necessary!<br>I was stuck here because other facilities said I was too young to take and/or they had no beds open so I had no choice.They do NOT do care conferences as they are required to.Info on state visits and fines should be found at the front desk, READ THEM!<br>Nurses and aides leave the floors unattended all the time. I had to give EMT's the code to the lockdown unit elevator so they could pick up a deceased resident b/c there were no staff present to let them up.I witnessed countless aides be rude and borderline cruel to residents that have dementia.Yes, a person repeatedly asking the same question over and over is frustrating, but they can't help it.I had one aide tell me I couldn't get a shower bc she "didn't have time to look for a shower chair,I could have a bed bath or nothing" then she didn't come back to check on me the rest of that shift(from 7pm-7am). I don't know if she got in trouble otherwise but if she did that to me what is she doing to those residents that can't or won't speak up?Now I worry for the friends I made while there who aren't able to get better and go home or elsewhere.<br>Housekeeping staff do clean daily, unfortunately residents do have the right to refuse to be changed and refuse to allow staff to clean their rooms which means there are absolutely some very foul smelling areas and people.<br>Laundry staff does everything they can to keep up with ppls clothing and facility linens.I highly recommend you wash your loved ones clothing for them if at all possible or get laundry bags so all of their clothing can be kept contained in the wash and not get lost.They do their best but with nearly 100 residents worth of clothing it's impossible to not lose track of things occasionally.<br>They should not have "rehabilitation" in their name because what they offer is NOT rehab.It's not even enough to actually keep your muscles from atrophy.The man over restorative therapy literally told me, a 40 year old woman that, "you will not be a walker, you won't walk again, you fell 3 times! We should get you fitted for an electric wheelchair and you should stay here! You can't go home, it's not safe." Well, 2 weeks in an actual rehabilitation hospital later I AM walking, without issue.<br>I know there are worse facilities out there than Veranda Gardens, please be prepared, do your research, go in to facilities unannounced to look around and see how things really are not just for scheduled visits. Even with all of this and things I didn't mention, I do have to add there are a few staff members that went above and beyond to do the most and best they could for their residents and I will never be able to thank them enough for not letting waste away there. No matter what facility your loved ones are in, check on them often.
Niaja Davis
May 2026
I cannot say enough wonderful things about this nursing facility. From the moment we walked through the doors, the staff made us feel welcomed, respected, and genuinely cared for. The level of compassion and professionalism shown here is truly outstanding.<br><br>The nursing team goes above and beyond to ensure residents are comfortable, safe, and treated with dignity at all times. They are attentive, responsive, and take the time to really get to know each resident and their individual needs. It’s clear that this isn’t just a job to them, its a calling.<br><br>The facility itself is always clean, well-maintained, and organized, creating a warm and inviting environment. Activities are thoughtfully planned, keeping residents engaged, social, and happy. Communication with families is consistent and reassuring, which brings a great deal of peace of mind.<br><br>Knowing that our loved one is in such capable and caring hands means everything to us. I would highly recommend this facility to anyone looking for quality care and a place that truly feels like home.
Pamela Mack
May 2026
The leadership team is also very involved and approachable , which makes a big difference. Any questions and concerns are addressed quickly, and communication is always clear and transparent.
Jasmine Pruitt
May 2026
What stands out most is the genuine compassion the staff shows every single day. They are not only attentive to medical needs but also take the time to offer comfort, conversation, and encouragement. It truly makes a difference in the residents’ quality of life.
7 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Give residents a notice of rights, rules, services and charges.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2026
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2026
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity K of L: immediate jeopardy, patternCorrected Oct 31, 2024
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 20, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2023
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Have restrictions on the use of highly flammable decorations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Veranda Gardens offers Skilled Nursing / Long Term Care.
Veranda Gardens has not published its pricing. For context, communities in Cincinnati that publish rates start around $3,425 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Veranda Gardens is located at 11784 Hamilton Avenue in Cincinnati, Ohio.
Veranda Gardens is a Cincinnati skilled nursing and rehabilitation facility with a large number of Google reviews that are mostly positive, praising staff warmth and communication, but also a notable cluster of serious complaints about neglect, understaffing, and cleanliness. Families describe a wide range of experiences, from feeling like relatives were treated 'like family' to reports of unanswered call lights, missed medications, and unpleasant odors in some hallways.
Veranda Gardens had 7 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Veranda Gardens and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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