MyLivingChoice

Upland Rehabilitation & Care Center

1221 E Arrow Hwy

3(88 ratings)· Upland average: 3.8

Upland Rehabilitation & Care Center, photo 11 / 5

Quick Facts

Total units
206
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
206
Medicare rating
5-star overall rating from Medicare.gov
Therapy team
On-site physical and occupational therapists

What Families Think

Reviews of Upland Rehabilitation & Care Center are sharply divided: several families praise attentive, responsive staff and a strong activities program, while other reviewers describe serious lapses in basic care, cleanliness, and communication. The wide gap between five-star and one-star accounts suggests care quality may vary significantly depending on unit, shift, or timing of the stay.

The Good

  • Staff described as responsive and quick to help
  • Case manager praised for reliable, consistent communication
  • Activity department praised for engaging daily programs
  • On-site physical and occupational therapy team
  • 5-star overall Medicare.gov quality rating

The Bad

  • One report of strong odors and unsanitary conditions
  • One report of a medication error involving wrong drug
  • One report of unaddressed medical issues and poor hygiene care
  • One report described dismissive, rude staff and communication failures

AI-generated from reviews and community data.

Upland Rehabilitation & Care Center is a senior living community in Upland, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 88 reviews.

About Upland Rehabilitation & Care Center

Upland Rehabilitation and Care Center is a nursing home and rehabilitation facility in Upland, California, providing skilled nursing care and therapeutic services for patients requiring recovery and rehabilitation.

The center offers customizable therapy programs delivered by physical and occupational therapists who apply current research to support each patient's recovery. Staff work collaboratively with patients, families, and healthcare providers to develop individualized care and treatment plans aimed at helping patients achieve their best outcomes and return home when possible.

The facility emphasizes therapeutic and comfortable daily experiences, maintaining a clean environment and delivering service intended to make stays safe and healing. The center has earned a 5-star overall rating from Medicare.gov, reflecting its quality of care delivery.

Types of Care at Upland Rehabilitation & Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Upland Rehabilitation & Care Center

3overall · 88 ratings combined

3★ on Google (88)

Jesus Martinez

Jun 2026

via Google

Upland rehabilitation shout out to your activity department they are the best they do an incredible job at providing a comforting and fun environment. My grandma always looks forward to the daily activities, whether it's bingo, live music, or painting with memo. The activity staff is incredibly patient and enthusiastic, which really brings the residents’ spirits up. A huge shout out to Amy Moran, Alondra Cortez, for being very attentive to my grandma and always making us laugh and smile give these girls an increase of pay please.

Lauren Rios

Apr 2026

via Google

If you hate your loved one and are praying on their downfall, then Upland Rehab is the place to send them! I am in absolute disbelief that this facility is still operational and hasn’t been shut down by the health department. The moment I walked in, I was hit with a strong, foul odor—it smelled like a gas station restroom, and I gagged. The entire place felt unsanitary. Staff were spraying bleach directly into patient rooms, seemingly to mask the smell, and the chemical exposure was so strong that my eyes burned for days after I left. After just two hours inside, I felt physically unwell. We brought my dad food, and I couldn’t even eat it because of how overwhelmingly disgusting the environment was. I have never seen a rehab facility in this condition. The building itself appears severely neglected and poorly maintained —Like it survived a zombie apocalypse. My dad was transferred here after a short stay at San Antonio Hospital, and within three days, I did everything I could to get him out. During his time there, a nurse attempted to administer medication he was not supposed to receive. Another staff member entered his room in the middle of the night and stood there staring at him like a weirdo, which was deeply unsettling. He had blood in his urine that went unaddressed, and there were long periods where he was not properly attended to or changed. The food was also extremely poor in quality. Don’t get me started on the admin side of things. Jeff who is running the place is beyond incompetent and I believe he is largely the reason why this place is so awful. I was trying to get my dad out and Jeff was doing everything he could to make the process a living hell. He was beyond disrespectful to me, put words in my mouth and was incredibly unprofessional. I can’t believe someone who is that bad at their job is employed, but I guess it makes sense for the most horrific “rehab” facility in SoCal! I would get this place -10 stars if I could.

Bethanie Boswell

Mar 2026

via Google

My mother spent 34 days at Upland Rehabilitation & Care Center following a stroke, and the experience was defined by the responsiveness and diligence of the staff. One of the most notable aspects of the care was the engagement at the nurses' station; staff members consistently made eye contact and offered assistance immediately. Even when a request fell outside their specific role, they would often personally walk me to the correct person rather than just pointing the way. I also want to mention the physical environment. While the facility is older, the management team, led by Enrique, maintains it with clear pride. I had the occasion to be on the floor retrieving a dropped item and was struck by how clean the space was, even in hard-to-reach corners. Finally, the support from Jacqueline, the case manager, was instrumental. She became my primary contact for navigating my mother's needs, providing reliable answers and ensuring things were handled promptly throughout those weeks. Knowing my mother was in such a secure and well-maintained environment made a difficult situation much more manageable.

Ashley Lardge

Jan 2026

via Google

If my grandma was never placed in this facility she would still be alive today I promise you this! First and foremost, if you truly care about a loved one, I strongly advise against placing them in this facility. The level of care provided by the nursing staff was deeply concerning and, in my experience, unacceptable. My grandmother passed away while under their care. During my visit from 1:00 p.m. to 9:00 p.m., staff were supposed to reposition her every two hours, yet this was done only once during that entire time. This lack of attention was alarming. My grandmother had difficulty eating and was prone to choking, frequently asking for water. Another patient in the room informed my family that after feeding my grandmother, staff did not return to check on her, which caused her to choke. This neglect very likely contributed to her passing. The facility failed my grandmother. Additionally, the nurses were consistently rude and dismissive. The patient sharing the room with my grandmother did not speak English. Rather than taking appropriate steps to communicate—such as contacting her son when there was a language barrier—the staff repeatedly stated they could not understand her and made no effort to assist. Ironically, many staff members spoke limited English themselves, yet no accommodations were made for patients. This same patient told my family that nurses did not respond when my grandmother repeatedly asked for water. No one came to help her. This facility must be held accountable for its actions. Patients deserve compassionate, attentive care. If staff are unhappy in their roles, they should seek employment elsewhere rather than allowing their lack of concern to impact vulnerable individuals. Lastly they did not let me aunt know that my grandmother passed away. They let her walk into the facility into the room where she was laying there and then told her that she passed smh. This is the worst facility in California. I hope Every nurse that was on my grandmothers shift ends up in jail.

Christiane Perez

Nov 2025

via Google

My mom was a patient at this facility; discharged 11/6/2025. THANK YOU to the entire staff, the skilled nursing team, the CNAs… literally EVERYONE treated my mom with the utmost care and kindness. Jamima, Alyssa, Noah, Nancy, Thiri, Joani (I know I’m forgetting a few more), but these people were directly involved with my moms care: THANK YOU🤍 I never thought my mom would be in a position to have to be in short-term care outside my home, and to say I was worried and stressed, would be an understatement. But after the first week, after seeing how well my mom was being cared for, every doubt I had went away. Thank you all so so so much, Upland Rehab!! You all are the real MVP’s💯

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Government Inspection History

11 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 22, 2025Health Complaint1 citation
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 4, 2025

May 9, 2025Fire Safety StandardHealth Standard19 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2025

Oct 1, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 10, 2024

Sep 20, 2024Health Complaint1 citation
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Sep 19, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2024

Jul 2, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 20, 2024

Jun 27, 2024Health Complaint1 citation
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2024

May 1, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2024

Aug 16, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023

May 6, 2022Fire Safety StandardHealth Standard10 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2022

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2022

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2022

Aug 9, 2019Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2019

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2019

  • Include a process for Emergency Preparedness collaboration.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2019

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2019

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2019

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Upland Rehabilitation & Care Center offer?

Upland Rehabilitation & Care Center offers Skilled Nursing / Long Term Care.

Where is Upland Rehabilitation & Care Center located?

Upland Rehabilitation & Care Center is located at 1221 E Arrow Hwy in Upland, California.

What do families say about Upland Rehabilitation & Care Center?

Reviews of Upland Rehabilitation & Care Center are sharply divided: several families praise attentive, responsive staff and a strong activities program, while other reviewers describe serious lapses in basic care, cleanliness, and communication. The wide gap between five-star and one-star accounts suggests care quality may vary significantly depending on unit, shift, or timing of the stay.

How did Upland Rehabilitation & Care Center do on recent health and safety inspections?

Upland Rehabilitation & Care Center had 11 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Upland Rehabilitation & Care Center?

Submit the Request Information form on this page to connect with Upland Rehabilitation & Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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