Sharon Christian
Jun 2026
Understaffed and difficult superior staff to deal with by phone.
University Park Nursing & Rehabilitation
4511 Coronado Ave3.9(75 ratings)· Wichita Falls average: 4.5
1 / 5Quick Facts
- Total units
- 98
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 98
- Inspections
- View history (45 citations)
- Cleanliness program
- Biannual external surveys for cleanliness standards
- Rehab focus
- Orthopedic and neurological rehabilitation, including stroke care
- Pricing transparency
- No published pricing information available
CMS Care Compare
What Families Think
Reviews for University Park Nursing & Rehabilitation are sharply divided. Several families describe serious lapses in care—neglect, bed sores, missing belongings, and an abrupt discharge—while a couple of reviewers praise the hospice care and staff compassion their loved ones received in the facility's final days.
The Good
- Hospice and end-of-life care praised by family
- Friendly, helpful guest relations coordinator
- Specialized orthopedic and neurological rehabilitation programs
- Skilled wound care services offered
The Bad
- Multiple reports of neglect and unaddressed pain complaints
- One report of bed sores and lack of grooming
- One report of resident being assaulted by another resident
- One report of missing belongings and abrupt 2-day discharge notice
AI-generated from reviews and community data.
University Park Nursing & Rehabilitation is a senior living community in Wichita Falls, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 75 reviews.
About University Park Nursing & Rehabilitation
University Park Nursing and Rehabilitation is a skilled nursing facility in Wichita Falls, Texas, offering comprehensive nursing care and rehabilitation services in a home-like environment. The facility emphasizes personalized care plans tailored to each resident's individual needs, supported by a compassionate clinical team.
The community provides specialized rehabilitation programs including orthopedic rehabilitation for residents recovering from joint replacements, fractures, and post-fall injuries, as well as neurological rehabilitation for patients with conditions such as stroke and Parkinson's disease. The facility also offers skilled wound care designed to promote healing and improve comfort, and supports patients experiencing deconditioning following extended hospital stays.
Maintaining a clean and safe environment is a core commitment at University Park, reinforced through their White Glove Program, which includes rigorous staff training and biannual external surveys to ensure excellence in cleanliness and facility standards.
Dining at the facility features menus with regional favorites prepared using high-quality ingredients, recognizing that food serves both as nourishment and as a social and pleasurable activity for residents. Each resident's care plan reflects their unique needs with support from an interdisciplinary team focused on pain management, mobility restoration, and safe transitions to home or prior living situations.
Types of Care at University Park Nursing & Rehabilitation
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Live Performances
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of University Park Nursing & Rehabilitation
3.9overall · 75 ratings combined
3.9★ on Google (75)
Bollens
Mar 2026
Please do not bring your loved ones to this facility. The quality of care and the interactions with staff were both horrible everytime we visited. They put my family member in severe danger more than once with no apology or explanation, just a horrible attitude. This is the type of place where people go to be neglected and die unfortunately.
Misti Carter
Dec 2025
Thos place is horrible my used to be step dad is at that facility right now and has bed sores on his feet hasnt been groomed and doesn't turn him. He isn't expected to make it in up coming days and he is being treated this way. How shame is this. Supposed to make your patients better not worse I will be making a complaint
Steve Trejo
Dec 2025
This place is horrible. All they care about is money. My mom was literally there. They put her out on Thanksgiving gave me a two day notice. She literally had no clothes or anything. I had ended up buying her stuff. They replaced some of her stuff back but most of her stuff come up missing so no point in taking your family members close up there cause it’s just gonna come up missing and they don’t replace it. I’ll still to this day. I have not received my jacket then I’ll let my mom borrow. My mom kept complaining about a pain that she had. They did not listen to her. She kept telling him it hurt, but she thought it was because of the cord that she had in her to go to the bathroom. No, the reason she was in pain and she was complaining that it hurt was because she had an infection in her private area. She hasn’t even been two days out of the nursing home and she’s back in the hospital while she was in the nursing home she got assaulted about another elderly lady. They did nothing the nurses well some of the nurses treated her like crap. They would literally leave her sitting on the toilet for a long time when she pulled the cord not come and get her all they said was all she did was complain. I regret my mom coming and staying at this place.
Monty Tracy
Dec 2024
Can't get thru on phones .smells like a ashtray food is slop room is so tiny bearly room to stand up beside bed room mate has tv so loud 24 -7 can't even hear some one talking
Government Inspection History
5 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 19, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 20, 2025
May 17, 2024Fire Safety StandardHealth Standard12 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 10, 2024
Jan 30, 2024Health ComplaintInfection Control1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2024
Dec 7, 2023Health Complaint4 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2023
Apr 4, 2023Fire Safety StandardHealth Standard18 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023
Construct fire resistant interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does University Park Nursing & Rehabilitation offer?
University Park Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is University Park Nursing & Rehabilitation located?
University Park Nursing & Rehabilitation is located at 4511 Coronado Ave in Wichita Falls, Texas.
What do families say about University Park Nursing & Rehabilitation?
Reviews for University Park Nursing & Rehabilitation are sharply divided. Several families describe serious lapses in care—neglect, bed sores, missing belongings, and an abrupt discharge—while a couple of reviewers praise the hospice care and staff compassion their loved ones received in the facility's final days.
How did University Park Nursing & Rehabilitation do on recent health and safety inspections?
University Park Nursing & Rehabilitation had 5 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit University Park Nursing & Rehabilitation?
Submit the Request Information form on this page to connect with University Park Nursing & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at University Park Nursing & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.
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