MyLivingChoice

U I Community Homecare

2949 Sierra Ct SW

3.1(10 ratings)· Iowa City average: 4.6

U I Community Homecare, photo 11 / 5

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Google reviewers give U I Community Homecare a mixed 3.1 out of 5, with recurring complaints about missed or late medical supply orders and difficulty reaching staff by phone, though one reviewer described extraordinary help from staff during an emergency.

What reviewers praise

  • One reviewer received exceptional, above-and-beyond help in an emergency
  • Staff described as caring and encouraging by at least one family
  • Supply issues were resolved after follow-up, per one reviewer

What reviewers flag

  • Multiple reports of late or missing home medical supply orders
  • Several reviewers say phone calls and voicemails go unanswered
  • One report of a new order-by-phone system causing communication breakdowns
  • One family had to buy formula elsewhere due to delayed shipments

AI-generated from reviews and community data.

U I Community Homecare is a home care agency serving Iowa City, Iowa offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.1 out of 5 across 10 reviews.

About U I Community Homecare

U I Community Homecare is an at-home care agency serving clients in Iowa City, Iowa.

Reviewers describe mixed experiences with the agency's service. Some report receiving supplies promptly and praise responsiveness to issues when contacted. Others cite recurring problems with order fulfillment, late deliveries, and difficulty reaching staff by phone to place orders or follow up on missing items like feeding tube supplies and specialty nutrition products. Communication challenges, particularly around a transition to a new phone system, appear frequently in feedback.

Types of Care at U I Community Homecare

At-Home Care

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Reviews of U I Community Homecare

3.1overall · 10 ratings combined

3.1★ on Google (10)

Hannah Wenndt

Dec 2025

via Google ↗

I would give them 10 stars, 25 stars, they get all the stars in the sky! We're not even customers of UI Homecare, but they went above and beyond to help us. We live in Western Iowa, but my 6 month old son had an appointment in Iowa City. So we stayed the night before in Iowa City to make the day easier. Except that we forgot the cord to charge our son's feeding tube pump and the pump battery died. I called so many places to see if we could buy a new charger and no one sells just the chargers- but when I called UI Homecare, Christian was so sweet and so helpful. He told me he would figure out a way to help and was so encouraging to this brand new mama (even though my son is 6 months old, he's adopted and we've only had him 2 weeks). He called back and said that if I brought the pump in they would charge it for us while we were at our appointment. He was again so helpful and encouraging, if you told me he was an angel sent from Heaven just to help me I would believe you. When we got to the ui Homecare office I ran in and the receptionist stood up and asked "Are you Hannah?" And she took the pump right to a corner of the office where the charger was already set up and waiting for me to get there. After our son's appointment, we went back to the office to pick up the pump but we worried that it wasn't charged enough to make it home (about a four hour drive). We were encouraged to stay as long as we needed to be able to make it home. A nurse, who's name I never did catch, came out to help me get my son's food bag all ready to go and the receptionist gave me her jacket so my son had a blanket while he napped (he was very tired after his appointment). I truly can't thank everyone at UI Homecare enough. They are all truly good and caring people and we are so so grateful to you all ❤️

Charli Giberson Mitchell

Apr 2025

via Google ↗

They are great! I get our supplies in timely manner. A few hiccups but they got them all situated!

Elizabeth Olson

Oct 2024

via Google ↗

They now want you to call to place orders but yet they never answer there phones and if you leave a voice mail they have the same excuse every time about how they got a new phone system and they don't get there voice mails. How can I place my sons orders when no one answers the phones

Lisa Metzler

Sep 2024

via Google ↗

The last 3 months they have been late in getting our orders so my son has run out of his bene protein packets. This month they still have not contacted me even though I have left them two messages and I can't get onto their situs app to chat with them. I had to purchase a case of his formula online for $75 just so I would have enough to get through until I could switch to a new company for my son's feeding supplies. I would never recommend University of Iowa Home Health to anyone!

Jarrod S

Oct 2021

via Google ↗

Worse company to get your home supplies delivered to your house. They make monthly mistakes with your supplies, I have to call them all the time to let them know they didn't send me all my supplies like food for my disabled daughter and g-tube supplies.

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Frequently Asked Questions

What types of care does U I Community Homecare offer?

U I Community Homecare offers At-Home Care.

Where is U I Community Homecare located?

U I Community Homecare is located at 2949 Sierra Ct SW in Iowa City, Iowa.

What do families say about U I Community Homecare?

Google reviewers give U I Community Homecare a mixed 3.1 out of 5, with recurring complaints about missed or late medical supply orders and difficulty reaching staff by phone, though one reviewer described extraordinary help from staff during an emergency.

How can families visit U I Community Homecare?

Submit the Request Information form on this page, or contact U I Community Homecare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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