MyLivingChoice

Twin Ports Health Services

1612 N 37th St

3.8(10 ratings)· Superior average: 3.9

Twin Ports Health Services, photo 11 / 6

Quick Facts

Total units
90
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
90
Medical coverage
Physician or nurse practitioner on-site 3+ days weekly
Support line
24-hour, 365-day helpline for feedback
Focus population
Veteran-focused memory care programming

What Families Think

The Good

  • Secure memory care unit for dementia residents
  • On-site physician or nurse practitioner most days
  • 24-hour helpline for resident and family concerns
  • Strong focus on serving veteran residents
  • Active membership in Alzheimer's Association

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Twin Ports Health Services is a senior living community in Superior, Wisconsin offering Assisted Living, Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 10 reviews.

About Twin Ports Health Services

Twin Ports Health Services in Superior, Wisconsin offers assisted living and memory care, serving the community since 1973. The facility operates a secure Memory Care Unit and maintains a medical presence with at least one physician, nurse practitioner, or physician assistant on-site three or more days per week.

The community has a strong focus on serving veterans and those with memory care needs. Staff emphasize treating residents with respect and compassion, guided by core values of trust, engagement, competence, respect, and passion.

Twin Ports is active in the local community, maintaining membership in the Superior Chamber of Commerce and the Alzheimer's Association. The facility operates a 24-hour, 365-day helpline for residents, families, and staff to share concerns or feedback about their experience.

Types of Care at Twin Ports Health Services

Assisted LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Twin Ports Health Services

3.8overall · 10 ratings combined

3.8★ on Google (10)

Lisa Ryan

Nov 2019

via Google

Avoid this facility at all costs! My fathers needs were neglected and he passed away after 9 days in their care. I requested he be returned to the hospital but they waited to call for an ambulance after it was too late. Do not leave your loved one here!! My heart breaks for my dad.<br><br>There is zero accountability for their negligence!! How many other victims of neglect are there?? RN Steph is allowed to play Dr with the patients with no consequences for causing a death!! Where are the real doctors?? NO ACCOUNTABILITY!!

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Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Fire Safety StandardHealth Standard4 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

Jul 18, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025

Sep 25, 2024Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2024

Sep 13, 2023Fire Safety StandardHealth Standard6 citations
  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Twin Ports Health Services offer?

Twin Ports Health Services offers Assisted Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Twin Ports Health Services located?

Twin Ports Health Services is located at 1612 N 37th St in Superior, Wisconsin.

How did Twin Ports Health Services do on recent health and safety inspections?

Twin Ports Health Services had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Twin Ports Health Services?

Submit the Request Information form on this page to connect with Twin Ports Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Superior.