1 / 6Reviewers describe Trustwell Living at Mission Springs as a warm, family-like community where many residents formed strong bonds with individual caregivers and nursing staff, though experiences vary noticeably depending on staffing levels and management at the time. Several long-term families praised the personalized care their loved ones received, including support through hospice and end-of-life care, while other reviewers reported serious concerns about understaffing, slow response times, and facility upkeep during periods of leadership turnover.
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Trustwell Living at Mission Springs is a senior living community in Mission, Kansas offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 52 reviews.
Trustwell Living at Mission Springs is an assisted living and independent living community in Mission, Kansas. It serves residents ranging from those seeking independent living arrangements to those requiring memory care for conditions like Alzheimer's disease.
Families consistently praise the warmth and cleanliness of the facility, describing it as an "elegant, inviting place" with attentive, compassionate staff across housekeeping, dining, activities, and direct care roles. Multiple families highlight specific caregivers by name, noting that residents feel comfortable and benefit from regular social interaction. One family wrote that the community "lives up to its name" by treating residents "like family." Several families mention choosing Trustwell after touring other facilities, and note staff continuity, with some team members having worked there for years. The facility also accommodated residents' pets and coordinated well with hospice and physical therapy partners.
One critical review from a family member raised concerns about staffing levels, particularly in evenings, with reports of long wait times for assistance and appetite loss in their father. This contrasts sharply with the overwhelmingly positive feedback from other families.
Trustwell Living at Mission Springs holds a 4.2 out of 5 Google rating based on 52 reviews. The vast majority of reviews are five-star ratings reflecting strong satisfaction with care quality, facility cleanliness, and staff professionalism.
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Help Me Choose4.2overall · 52 ratings combined
4.2★ on Google (52)
Amanda Hawn
Mar 2026
Lindsey Cray, the Director of Sales, was fabulous to work with. We had a situation with my father that was very fluid and changed frequently and she was understanding throughout the whole process. Lindsey was also responded quickly to any questions we had. I would highly recommend Trustwell Living at Mission Springs!
J Liu
Dec 2025
My mother enjoys living here. She's in a safe, caring environment where the employees really get to know the residents. The staff has a teamwork approach in their care style. The new updated look of the dining room and living areas and rooms makes a cheery setting.
Jill Lenox
Nov 2025
Lack of care and management overall. They oversold services truly available.
Heidi Andre
Nov 2025
I’m so frustrated with this place I could scream. Rarely enough staff. My dad is left alone during restroom visits which is really unsafe. Over half the time in the evenings it is almost impossible to find ANY STAFF. My dad often waits for over an hour after pressing his button for assistance. He has lost so much weight for several reasons, one being the food is not great. I’ve experienced several meals there and I can’t stomach the food either. He does not get showers like he is supposed to. His room is not cleaned adequately. There are a handful of CNAs/Caregivers that are just down right unfriendly and seem put out when asked anything. I respect the people who work in these positions. I don’t think I could do what they do and for the money they make which is no where NEAR enough! The “good” ones are wonderful but there are not enough. Our family is unhappy and stressed out about the care he receives at Trustwell Mission Springs. I was trying to find a number to call as I sit here and wait and wait for someone to come help my dad to bed. No one to call. No one to contact. So here I am. You’ve been warned.
Jane Male
Oct 2025
We have been with Trustwell almost 2 years. Our resident is well looked after, kept active and engaged, and I truly believe her quality of life has dramatically improved because of the care and oversight of the caring staff at Trustwell. Our family is very appreciative of this care and the good communication we receive. I view the interaction with the residents several times weekly and am continuously impressed by their care, compassion and patience. Thank you!
Trustwell Living at Mission Springs offers Assisted Living and Independent Living.
Yes. Trustwell Living at Mission Springs lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Trustwell Living at Mission Springs is located at 5350 W 61st Pl in Mission, Kansas.
Reviewers describe Trustwell Living at Mission Springs as a warm, family-like community where many residents formed strong bonds with individual caregivers and nursing staff, though experiences vary noticeably depending on staffing levels and management at the time. Several long-term families praised the personalized care their loved ones received, including support through hospice and end-of-life care, while other reviewers reported serious concerns about understaffing, slow response times, and facility upkeep during periods of leadership turnover.
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