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Trustwell Living at Cherryvale Place

1545 Temple Ln

4.4(90 ratings)· Rockford average: 3.8

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Quick Facts

Licensed capacity
97 residents

California CDSS

Continuing care
No continuing/skilled nursing care available on-site
Recent leadership change
Management changed in November 2025, per resident family

What Families Think

Families of residents at Trustwell Living at Cherryvale Place frequently praise the caring, attentive staff and the dedicated memory care unit, with many noting improved health and happiness after move-in. However, a notable minority of reviewers report serious concerns about management responsiveness, missing personal belongings, and inconsistent care quality, especially during night shifts or after a recent leadership change.

The Good

  • Staff repeatedly described as treating residents like family
  • Dedicated memory care unit with low reported turnover
  • Quick, responsive scheduling for tours and move-ins
  • Dining and activities programs frequently praised by families
  • Long-tenured caregivers noted by multiple reviewers

The Bad

  • Several reports of missing personal belongings, including jewelry and clothing
  • Multiple reviewers cite poor communication from management
  • One report of being double-charged after a resident's belongings were bagged and room re-rented
  • Care quality described as inconsistent between day and night staff

AI-generated from reviews and community data.

Trustwell Living at Cherryvale Place is a senior living community in Rockford, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 90 reviews.

About Trustwell Living at Cherryvale Place

Trustwell Living at Cherryvale Place is an assisted living and independent living community in Rockford, Illinois, with a dedicated memory care unit. The facility serves seniors across varying care needs and has accommodated residents through complex transitions, including those with dementia.

Families consistently praise individual caregivers and activities staff for warmth and engagement. Several describe staff members by name as exceptionally attentive, encouraging residents to participate in programming and treating them with dignity. One family noted their father's participation in activities improved notably after staff encouragement helped him stay socially engaged. The physical environment is described as clean and joyful. However, reviews also surface persistent concerns: multiple families report inconsistent care quality across shifts, with some staff described as less attentive than others. A few families raised concerns about belongings going missing or being handled poorly during transitions, and one family cited slow executive responsiveness to requests.

The community earned a 4.4/5 rating across 90 Google reviews. While a substantial number of five-star reviews highlight positive experiences, particularly in memory care, the presence of multiple one- and two-star reviews describing gaps in care oversight and administrative responsiveness suggests experiences vary considerably depending on assignment and circumstances.

Types of Care at Trustwell Living at Cherryvale Place

Assisted LivingIndependent LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Trustwell Living at Cherryvale Place

4.4overall · 90 ratings combined

4.4★ on Google (90)

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Rhonda Sedols

May 2026

via Google ↗

Cherryvale place/Trustwell Living is NOT a good place to have your loved ones in. We have my MIL there and can't move her because she has Dementia and change really affects her. Alot of the staff here don't really care about the residents. You have some CNA'S/Nurses that are good but they are very few. The Management here is not good at all. They changed Management in November of 2025 and since then this place has went down hill. You can't call and talk to the Management you have to e-mail them and they don't really respond to emails until days/weeks later or not at all. If we knew when we were putting my MIL in here what it would change to we would have placed her elsewhere where the communication was way better. I'm giving them a 1 star because the communication here stinks. Yes we had issues in the past here, but those issues were always addressed and resolved. Now that doesn't happen.

Sue Snyder

Apr 2026

via Google ↗

Hard to assign stars due to mixed emotions The facility is clean, joyful and helpful to my mother who has resided there since November. As a family trying to advocate for her health and finances , the experience was frustrating and the executive team is slow to respond to any requests. Knowing what I now know I would probably make another choice but my mother is safe and happy so we won’t make a change until necessary.

Elise Donahue

Dec 2025

via Google ↗

We have had the highest level of service at Cherryvale Place, thanks to Vicki Collier-Vereb. She is helpful, knowledgeable, efficient and follows-up on every detail, big or small. She took what could have been a very difficult and stressful situation, and handled it will compassion and care throughout the whole set-up experience and move-in of my father-in-law. We are extremely satisfied and grateful for everything she did for us and our family. She deserves 100 stars.

Bob Blasinski

Oct 2025

via Google ↗

Such a loving and caring staff. Robin in Activities is amazing.

Scott Meyers

Sep 2025

via Google ↗

The staff was very helpful and friendly even though my brother’s stay was short and his last. He was very comfortable during his stay. Their compassion was extraordinary.

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Frequently Asked Questions

What types of care does Trustwell Living at Cherryvale Place offer?

Trustwell Living at Cherryvale Place offers Assisted Living, Independent Living and Memory Care.

Where is Trustwell Living at Cherryvale Place located?

Trustwell Living at Cherryvale Place is located at 1545 Temple Ln in Rockford, Illinois.

What do families say about Trustwell Living at Cherryvale Place?

Families of residents at Trustwell Living at Cherryvale Place frequently praise the caring, attentive staff and the dedicated memory care unit, with many noting improved health and happiness after move-in. However, a notable minority of reviewers report serious concerns about management responsiveness, missing personal belongings, and inconsistent care quality, especially during night shifts or after a recent leadership change.

How can families visit Trustwell Living at Cherryvale Place?

Submit the Request Information form on this page to connect with Trustwell Living at Cherryvale Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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