Sue Peasley
Jul 2024
Very very helpful home care team!!! Knowledgeable nursing care. Caring and pleasant team highly recommend!!
Trinity Health At Home - Muskegon
1675 Leahy St Ste 107A4.3(24 ratings)· Muskegon average: 4.1
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1 / 2Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1987
- IV Therapy
- In-home IV infusion therapy available
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Trinity Health At Home - Muskegon provides in-home hospice, palliative, and home health services in Muskegon, Michigan. Reviews are polarized: several families praise the skill and warmth of individual nurses and therapists, while a couple of serious complaints describe neglect and poor communication with family members.
What reviewers praise
- Nurses described as knowledgeable and caring
- Praised for IV infusion therapy support
- Physical therapy helped patient recover after a fall
- Staff described as prompt and reliable
What reviewers flag
- One report of a patient left unwashed and neglected for weeks
- One report of unresponsive, rude management toward family
- Communication with out-of-state family members described as poor
- No pricing information published
AI-generated from reviews and community data.
Trinity Health At Home - Muskegon is a home health agency serving Muskegon, Michigan offering Home Health. Families rate it 4.3 out of 5 across 24 reviews.
About Trinity Health At Home - Muskegon
Trinity Health At Home - Muskegon is a Medicare-certified home health agency serving clients in their homes since 1987. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.
The agency holds a 4.0 out of 5 star rating from the Centers for Medicare and Medicaid Services. Reviewers describe mixed experiences with the agency's care and responsiveness. Some families report thoughtful, skilled clinical care and staff who are punctual and compassionate, while others describe serious concerns about neglect, poor hygiene support, and difficulty being heard by management when issues arise.
Types of Care at Trinity Health At Home - Muskegon
Home Health
Amenities
Community Amenities
- On-Site Nurse (RN)
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Help Me ChooseReviews of Trinity Health At Home - Muskegon
4.3overall · 24 ratings combined
4.3★ on Google (24)
Amy Porter
Jul 2024
I had an amazing nurse for my IV infusion therapy! She was ALWAYS on time, knowledgeable, patient, and kind. I actually miss seeing her every week!
Angie Delarosa
Jul 2024
Wonderful nurses and physical therapists that came to my home after an accidental fall. They got me back on my feet and I am so thankful. Such a great agency. I highly recommend them if you need help at home.
Cameron Moore
Sep 2018
Horribly rude and unresponsive to the only living relatives of my grandmother. She is being horribly neglected by her "caretaker" and they are taking the word of my grandmother's "caretaker" who turns them away every time they come. APS has been called multiple times and ordered the visiting nurses to visit multiple times per week, but they are not caring for her. The manager Cindy is particularly rude and unresponsive to the family members who live out of state. My mother is on the HIPA and she still wont tell us anything, at this point we dont know whether or not she is alive or dead. We are contacting the higher ups because of this. VERY unprofessional. Would NOT recommend.
Sam Spade
May 2016
The worst care my sister could have had at the end of her life. A person named Heather had the job of providing her with the care she needed. Instead my sister would sit in wet pants until her bed got soaked, no bath for a month. Hair was a mess and not washed. It has been told to us that my sister had to change her own bed sheets. She was left alone for hours.All this was happening while she had a couple months to live and not being able to use one side of her body due to a stroke.
Medicare Quality of Care
Trinity Health At Home - Muskegon is a Medicare-certified home health agency (certified since 1987). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency79%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well87%US 86%
- The team discussed medicines, pain and home safety85%US 82%
464 completed patient surveys, 24% response rate.
Hospital outcomes
- Discharged to the community97%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Better than
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around90%US 83%
- Patients got better at getting in and out of bed92%US 83%
- Patients got better at bathing93%US 86%
- Patients' breathing improved94%US 85%
- Patients got better at taking medications correctly89%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations83%US 61%
Service area
Trinity Health At Home - Muskegon reports serving 29 ZIP codes, including Muskegon, Bailey, Conklin, Coopersville, Fremont, Fruitport, Grand Haven, Grand Rapids, Hart, Holton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237198. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Trinity Health At Home - Muskegon offer?
Trinity Health At Home - Muskegon offers Home Health.
Where is Trinity Health At Home - Muskegon located?
Trinity Health At Home - Muskegon is located at 1675 Leahy St Ste 107A in Muskegon, Michigan.
What do families say about Trinity Health At Home - Muskegon?
Trinity Health At Home - Muskegon carries a 4.3 out of 5 rating from 24 Google reviews. Trinity Health At Home - Muskegon provides in-home hospice, palliative, and home health services in Muskegon, Michigan. Reviews are polarized: several families praise the skill and warmth of individual nurses and therapists, while a couple of serious complaints describe neglect and poor communication with family members. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Trinity Health At Home - Muskegon?
Yes. Trinity Health At Home - Muskegon is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Trinity Health At Home - Muskegon?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Trinity Health At Home - Muskegon?
Submit the Request Information form on this page, or contact Trinity Health At Home - Muskegon directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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