MyLivingChoice

Town & Country Senior Living

555 E. Memory Lane

3.7(40 ratings)· Santa Ana average: 3.5

Town & Country Senior Living, photo 11 / 5

Quick Facts

Total units
328
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
96
Affiliation
Nonprofit, Christian-values community serving retired missionaries
Skilled nursing distinction
Only free-standing 5-star skilled nursing facility in Orange County
Language access
Bilingual staff available for residents
Memory care expansion
New dedicated memory care building added in 2021

What Families Think

Families describe a long-established nonprofit, faith-based continuing care community where residents can move between independent living, assisted living, memory care, and skilled nursing as needs change. Reviews are mixed: several praise attentive care, physical therapy progress, tasty meals, and bilingual staff, while two reviewers report serious concerns about neglect, unresponsive staff, and alleged abuse.

The Good

  • Bilingual staff noted by a reviewer
  • Consistent physical therapy with visible progress
  • Meals described as good and tasty
  • Active daily programming and engaged residents
  • Skilled nursing unit rated five-star in every category

The Bad

  • One report of a resident left unattended, resulting in infection
  • One reviewer alleges unreported caregiver abuse cases
  • Some reviewers describe rude or unhelpful weekend staff

AI-generated from reviews and community data.

Town & Country Senior Living is a senior living community in Santa Ana, California offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.7 out of 5 across 40 reviews.

About Town & Country Senior Living

Town & Country is a nonprofit life plan community in Santa Ana, California offering independent living, assisted living, memory care, skilled nursing, and short-term rehabilitation services for residents 62 and older. As a continuing care retirement community, the facility integrates multiple levels of care in one building, allowing residents to transition between services as their health needs change.

The community is located in a walkable neighborhood in central Orange County near parks, restaurants, shopping, and other amenities. Town & Country features various floor plans including studios, one-bedroom, and two-bedroom options with private decks or patios available for both independent and assisted living residents. The grounds include beautiful gardens, dining facilities, and programming throughout the community.

As a nonprofit organization, Town & Country reinvests revenues into resident care and community programs. The community was founded on faith-based principles and operates according to Christian values while respecting and supporting people of all faiths. The organization maintains a culture of generosity that supports care for residents, retired missionaries, and quality programming at Grace Gardens Memory Care.

Town & Country holds California state licensing as a continuing care retirement center and operates the only free-standing skilled nursing facility in Orange County with five-star ratings in every category. The community has been serving residents for nearly 50 years and offers a range of activities and special events alongside daily programming designed for active engagement.

Types of Care at Town & Country Senior Living

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Town & Country Senior Living

3.7overall · 40 ratings combined

3.7★ on Google (40)

Hazel Aguilar

Apr 2026

via Google

I do not recommend this place at all. There has been cases of abuse at this facility. It is posted on the wall in the facility the amount of types there have been reports. Caregivers abusing of seniors and nothing being done about it. If you care about your parents you would not bring them to this facility. There are several other places such as Clearwater and Ivy League that have better care than town & country. I suggest setting up cameras in your loved one home. There is alot of dark things that happen inside those rooms that is not being talked about.

C Barr

Aug 2025

via Google

My Mom has been with T&C for about 6 months in a studio. It's been a great experience so far. The staff is incredible. The dinning room is great with multiple meals a day. I meet her for meals a couple times a month. I've always been impressed by how great the young staff is. There are lots of activities to stay busy with and the residents are positive and seem to look after each other. Take a tour. You'll be impressed. Thank you T&C.

Jesi Z

Aug 2025

via Google

My mother was admitted from St. Joe’s on 7/21/2025 and has been here since. She has received nothing but the best care. She participates in daily physical therapy and has been making steady progress. Her medications are always administered on time, and the meals are both good and tasty — I sample her food myself. She receives regular baths, has her clothes changed daily, and the staff keeps her laundry for me to wash. They keep me updated on any changes, and there is plenty of bilingual staff, which helps my mother feel comfortable and ensures all her needs are met. I would give a 5 star, but there is always room for improvement.

Barbara Haitbrink

Sep 2024

via Google

9/13/24: There is something wrong with this place. Most of the staff is not very helpful or happy. I came across many rude people who work there in all departments (especially on the weekend ). My mom was left unattended and ended up with an infection. They moved her room and we finally got a caring nurse on the other side of the building in station 5. My mom went there after leaving the hospital with a broken leg and her health declined a lot. Even the doctor didn’t care. They brag about bring 5 star but it definitely isn’t! If I could do zero stars I would. I’m glad she’s out of there now and at a different place getting true 5 star service like she deserves.

Zijun Situ

Jul 2019

via Google

One of the best retirement homes in orange county. It was founded by the Alliance church organization to serve the retired pastoral staff especially those who served overseas. It's a blessing to the commnity as well.

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Government Inspection History

7 inspection visits in the last three years, 68 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 10, 2026Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 20, 2026

Nov 20, 2025Fire Safety StandardHealth Standard26 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2025

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2025

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 18, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity B of L: potential for minimal harm, patternCorrected Dec 4, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity B of L: potential for minimal harm, patternCorrected Dec 4, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity B of L: potential for minimal harm, patternCorrected Dec 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity B of L: potential for minimal harm, patternCorrected Dec 4, 2025

Jul 24, 2025Health Complaint3 citations
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 11, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 11, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 11, 2025

Nov 7, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Nov 19, 2024

Sep 13, 2024Fire Safety StandardHealth Standard20 citations
  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2024

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2024

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 1, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2024

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 27, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity B of L: potential for minimal harm, patternCorrected Oct 2, 2024

Apr 9, 2024Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2024

Nov 18, 2021Fire Safety StandardHealth Standard16 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2021

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity B of L: potential for minimal harm, patternCorrected Dec 15, 2021

  • The resident has the right to receive notices in a format and a language he or she understands.

    Severity B of L: potential for minimal harm, patternCorrected Dec 15, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Town & Country Senior Living offer?

Town & Country Senior Living offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Is Town & Country Senior Living pet friendly?

Yes. Town & Country Senior Living lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Town & Country Senior Living located?

Town & Country Senior Living is located at 555 E. Memory Lane in Santa Ana, California.

What do families say about Town & Country Senior Living?

Families describe a long-established nonprofit, faith-based continuing care community where residents can move between independent living, assisted living, memory care, and skilled nursing as needs change. Reviews are mixed: several praise attentive care, physical therapy progress, tasty meals, and bilingual staff, while two reviewers report serious concerns about neglect, unresponsive staff, and alleged abuse.

How did Town & Country Senior Living do on recent health and safety inspections?

Town & Country Senior Living had 7 government inspection visits in the last three years, with 68 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Town & Country Senior Living?

Submit the Request Information form on this page to connect with Town & Country Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Town & Country Senior Living? Claim this listing to update photos, pricing, and details. It's free.

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