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Totality Home Care

546 Boston Post Rd

3.8(4 ratings)· Milford average: 4.3

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Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 2014

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

There is only one detailed review for Totality Home Care, and it describes a serious lapse in home health follow-up after a family's vacation, including no assigned case worker and no callback. The community's overall Google rating is 3.8 out of 5 from four reviews, but the text of the sole review available paints a troubling picture of communication and follow-through.

What reviewers flag

  • One report of the agency failing to arrange promised in-home care after a client's trip
  • One report of no case manager being assigned despite prior assurances
  • One report of poor follow-up communication with the family

AI-generated from reviews and community data.

Totality Home Care is a home health agency serving Milford, Connecticut offering At-Home Care and Home Health. Families rate it 3.8 out of 5 across 4 reviews.

About Totality Home Care

Totality Home Care is a Medicare-certified home health agency serving clients at home in Milford, Connecticut. The agency has been Medicare-certified since 2014 and is independently operated.

The agency provides skilled nursing, physical therapy, occupational therapy, and home health aide visits. Reviewers report mixed experiences with service continuity and responsiveness to client needs.

Types of Care at Totality Home Care

At-Home CareHome Health

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Reviews of Totality Home Care

3.8overall · 4 ratings combined

3.8★ on Google (4)

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Carla Rodriguez

Mar 2020

via Google ↗ · Report

My aunt went on vacation and before she went the agency was informed on the vacation they stated the will handle everything with the state. When my aunt came back and called them they told her they would send her someone and they never did. We called them to ask for the case manager number from the state to try and switch agencies and they told us we don't have a worker. I work in the medical field and I know that this isn't right. There was no follow up and no consideration for the family. All they cared about was a check.

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By submitting, you're okay with us and Totality Home Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Totality Home Care is a Medicare-certified home health agency (certified since 2014). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Home health aide

What patients say

  • Would definitely recommend the agency67%US 79%
  • Rated their overall care 9 or 10 out of 1080%US 85%
  • Care was given in a professional way84%US 89%
  • The team communicated well80%US 86%
  • The team discussed medicines, pain and home safety83%US 82%

29 completed patient surveys, 13% response rate.

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around66%US 83%
  • Patients got better at bathing51%US 86%
  • Patients got better at taking medications correctly56%US 81%
  • Patients who had a fall with major injury (lower is better)2%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations43%US 61%

Service area

Totality Home Care reports serving 32 ZIP codes, including New Haven, Bridgeport, Hamden, Norwalk, Stratford, Ansonia, Fairfield, Meriden, Milford, New Britain and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077262. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Totality Home Care offer?

Totality Home Care offers At-Home Care and Home Health.

Where is Totality Home Care located?

Totality Home Care is located at 546 Boston Post Rd in Milford, Connecticut.

What do families say about Totality Home Care?

Totality Home Care carries a 3.8 out of 5 rating from 4 Google reviews. There is only one detailed review for Totality Home Care, and it describes a serious lapse in home health follow-up after a family's vacation, including no assigned case worker and no callback. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Totality Home Care?

Yes. Totality Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use Totality Home Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Totality Home Care?

Submit the Request Information form on this page, or contact Totality Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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