MyLivingChoice

TheKey - Senior Home Care

14329 San Pedro Ave

4.6(61 ratings)· San Antonio average: 4.3

TheKey - Senior Home Care, photo 11 / 5

Quick Facts

Care team structure
Assigns a Caregiver Manager and Client Success Manager
Service area
Serves Northern San Antonio and Hill Country region

What Families Think

Families describe TheKey's San Antonio caregivers as attentive, consistent, and responsive, with several reviewers praising specific staff members for adjusting care plans as needs changed. One reviewer reported a scheduling failure where a caregiver did not show up and no one called to explain, raising a concern about communication reliability.

The Good

  • Reviewers praise consistent, compassionate caregivers
  • Staff adjust care plans as client needs change
  • Family communication portal keeps relatives updated
  • Coordinators join doctor visits to align on care
  • Caregivers described as patient with dementia clients

The Bad

  • One report of a missed appointment with no call or follow-up

AI-generated from reviews and community data.

TheKey - Senior Home Care is a senior care provider serving San Antonio, Texas offering At-Home Care. Families rate it 4.6 out of 5 across 61 reviews.

About TheKey - Senior Home Care

TheKey is a home care provider offering aging in place services in the Northern San Antonio area and Hill Country region of Texas. The company delivers hourly, 24/7, and live-in caregiving support designed to help seniors maintain independence while receiving assistance with daily needs.

TheKey's approach centers on what it calls the Balanced Care Method, which incorporates six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep. The company offers several care options including general home care support, specialized memory care that emphasizes comfort and dignity, professional clinical care for health needs, continuous live-in support, comfort-focused care during advanced illness, and respite care for temporary relief.

The caregiving team consists of experienced professionals backed by 25 years of home care experience. Care is coordinated through a personalized team that includes a personally matched caregiver, a Caregiver Manager, and a Client Success Manager, all available 24/7. The company emphasizes that its local caregivers understand the rhythms and culture of San Antonio and Hill Country communities.

TheKey's process begins with an initial conversation and assessment conducted in the client's home to understand routines, preferences, and goals. The company describes a whole-person approach that aims to support not just daily task completion but also independence, engagement, and quality of life.

Types of Care at TheKey - Senior Home Care

At-Home Care

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Reviews of TheKey - Senior Home Care

4.6overall · 61 ratings combined

4.6★ on Google (61)

Robert Jones

Dec 2025

via Google

Poor communication. You make an appointment, they don't show ! You call them, they say they forgot about you !! How professional 😆😆😆 Talk bout letting a senior down that was anticipating a visit today. Scheduled at 11:30 on Friday last week.. I'd avoid this company and look for another PROFESSIONAL home health care company. They let my family down today, left hanging with no call, no show. Wait they will reschedule when you call and complain to find out why they are not a company of they word .. This is so upsetting, sorry doesn't cover the inconvenience THE KEY

Debbie Metcalf

Apr 2025

via Google

The Key, Esp Paula is superior in Caregivers service. The coordination has been fantastic!! If someone is sick, they call and let us know ASAP... and when changes are necessary -though they try to maintain caregiver regularity- they alert us immediately. They do so well, so that my mom's care is provided with consistency so important for someone with mental health issues and aging issues!! and they even meet with us at the doctor so I don't have to travel across town and can get their take on mom's behaviors to keep her bipolar regulated. ♡♡♡ Them!! Couldn't do this without the Key!!

Jennifer Polansky

Feb 2025

via Google

The Key was highly recommended to me by my mother’s AL community. With her dementia, she needed some extra hands on attention. This company was able to quickly find a companion for my mom and made adjustments as necessary. The portal they use to communicate with me is so awesome as I never got this for a previous care giver. The care giver is compassionate about keeping a high standard for her patients and I can tell she truly wants to connect with my mom to help her (and me) feel more at ease. I highly recommend The Key to anyone looking into getting a care giver.

Lisa Flores

Jan 2025

via Google

TheKey provides excellent care to their clients. I have witnessed it firsthand and how patient they are with the elderly. I highly recommend their services! Also, Michelle Arsate is very professional and awesome to work with! She follow ups on everything and I know I can always count on her to help! Keep up the good work!

Leonard Saenz

Jan 2025

via Google

My mom needed some additional help and support to maintain her quality of life. Paula Lopez and her outstanding team she manages truly cares about my mom. My mom looks forward to seeing her caregiver’s daily and they always smile and warmly greet her while providing excellent service. Paula is responsive and great about modifying the care plan to meet my mom’s changing needs. I am confident my mom is receiving the best care. I highly recommend the Key.

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Frequently Asked Questions

What types of care does TheKey - Senior Home Care offer?

TheKey - Senior Home Care offers At-Home Care.

Where is TheKey - Senior Home Care located?

TheKey - Senior Home Care is located at 14329 San Pedro Ave in San Antonio, Texas.

What do families say about TheKey - Senior Home Care?

Families describe TheKey's San Antonio caregivers as attentive, consistent, and responsive, with several reviewers praising specific staff members for adjusting care plans as needs changed. One reviewer reported a scheduling failure where a caregiver did not show up and no one called to explain, raising a concern about communication reliability.

How can families visit TheKey - Senior Home Care?

Submit the Request Information form on this page to connect with TheKey - Senior Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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