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TheKey - Formerly Home Care Assistance
570 Lake Cook Rd Ste 1165(17 ratings)· Deerfield average: 4.3
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1 / 6Quick Facts
- Care model
- Hourly, 24/7, or live-in home care options
- Staffing structure
- Dedicated Caregiver Manager and Client Success Manager, 24/7
- Care planning
- Care plan built from in-home needs assessment
- Specialized services
- Includes memory care and end-of-life comfort care at home
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families consistently describe TheKey (formerly Home Care Assistance) in Deerfield as responsive, well-organized, and skilled at matching caregivers to clients' needs, including complex situations like post-surgery recovery, dementia care, and end-of-life support. Reviewers frequently highlight fast turnaround when care was urgently needed and consistent follow-up from care managers. No negative reviews were found in the available data.
What reviewers praise
- Fast response when families had urgent care needs
- Caregivers matched thoughtfully to client personality and needs
- Consistent communication and follow-up from care managers
- Handled post-surgery, hospice, and memory care situations well
- Quickly provided substitute caregivers when needed
- Long-term caregiver relationships lasting years for some families
What reviewers flag
- No published pricing information available
AI-generated from reviews and community data.
TheKey - Formerly Home Care Assistance is a home care agency serving Deerfield, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 5.0 out of 5 across 17 reviews.
About TheKey - Formerly Home Care Assistance
TheKey, formerly Home Care Assistance, provides personalized home care services in the Greater Chicago area, including Deerfield, Illinois. The organization delivers hourly, 24/7, or live-in support that enables clients to age in place while maintaining engagement and independence.
Care offerings include companionship and daily assistance, specialized memory care that preserves comfort and familiarity, and comfort-focused care during advanced illness. TheKey uses its proprietary Balanced Care Method, built on six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep.
The caregiving model pairs clients with personally matched caregivers supported by a dedicated Caregiver Manager and Client Success Manager, both available 24/7. TheKey's Illinois team combines local knowledge of Chicago-area communities with the comprehensive training and standards of a national organization with over 24 years of home care experience.
Care plans are personalized through an initial in-home assessment that centers on the client's routines, preferences, and goals. Support is flexible and designed to adapt as needs change, from a few hours of companionship to comprehensive 24/7 coverage.
Types of Care at TheKey - Formerly Home Care Assistance
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of TheKey - Formerly Home Care Assistance
5overall · 17 ratings combined
5★ on Google (17)
Vivian Vahlberg
Mar 2022
Home Care Assistance provided us expert post-surgery care. The caregiver could not have been nicer, more helpful or more pleasant. And the company rep was very efficient and helpful in lining up the right person. We would hire them again if we need care!
Andrew Brown
May 2021
The staff is wonderful. Patient, attentive, and caring. They anticipate my father's needs and are focused on insuring his comfort. They're a huge relief to me and my siblings, knowing the high level of service that they provide. I can't recommend them highly enough. And, staff management is thoughtful and responsive to my questions or concerns.
amazme1
Mar 2020
Home Care provided caregivers for two knee replacement surgeries. They took very good care of my wife and myself while I was healing.<br>I wouldn’t hesitate to use Home Care again and I am highly recommending their care.
Scott Mackey
Mar 2020
It was a great experience working with Nancy, Skip, and Margalit for my father's care. They are all extremely knowledge, empathetic and patient with their patients and patient's family. They always made themselves available and were willing to bend over backwards to make sure my father got the care and attention he needed. More importantly, If there was ever a challenge or a miscommunication with the caregivers, they took responsibility for it and addressed it.
Frequently Asked Questions
What types of care does TheKey - Formerly Home Care Assistance offer?
TheKey - Formerly Home Care Assistance offers At-Home Care.
Where is TheKey - Formerly Home Care Assistance located?
TheKey - Formerly Home Care Assistance is located at 570 Lake Cook Rd Ste 116 in Deerfield, Illinois.
What do families say about TheKey - Formerly Home Care Assistance?
TheKey - Formerly Home Care Assistance carries a 5.0 out of 5 rating from 17 Google reviews. Families consistently describe TheKey (formerly Home Care Assistance) in Deerfield as responsive, well-organized, and skilled at matching caregivers to clients' needs, including complex situations like post-surgery recovery, dementia care, and end-of-life support. Reviewers frequently highlight fast turnaround when care was urgently needed and consistent follow-up from care managers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit TheKey - Formerly Home Care Assistance?
Submit the Request Information form on this page, or contact TheKey - Formerly Home Care Assistance directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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