1 / 6Reviewers at The Watermark at Cherry Hills generally praise the community's clean, resort-like grounds, active social calendar, and attentive front-line staff, with many families reporting warm, personalized care during transitions between assisted living and memory care. However, a notable subset of reviews describe serious concerns around billing practices, staffing shortages, and lapses in memory care attention, along with periods of management turnover that some families say affected consistency of care.
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The Watermark at Cherry Hills is a senior living community in Albuquerque, New Mexico offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 111 reviews.
The Watermark at Cherry Hills is an assisted living and memory care community in Albuquerque, New Mexico. The community offers both assisted living residences and specialized memory care neighborhoods with trained caregivers following Alzheimer's Association guidelines. Around-the-clock support includes medication management, wellness consultations, customized dining options, and personalized services tailored to individual needs.
Residents enjoy an array of on-site amenities and programs designed to support active living and personal growth. The community features a fitness space, art studio, and on-site spa. Watermark University offers educational programs and skill-sharing opportunities, while Extraordinary Outings provide residents access to the best of New Mexico. A diverse, ever-changing menu accommodates various dietary preferences, from comfort favorites to upscale selections.
The community is situated in Albuquerque with easy access to shopping, museums, restaurants, and outdoor adventures. Residents can enjoy the American Southwest's high desert mountains, rich sunsets, and cultural attractions, including golf, hot air balloon rides, and scenic views. The Watermark at Cherry Hills is located 15 minutes from Albuquerque International Sunport and within driving distance of major metropolitan areas.
The community also offers short-term stays for individuals seeking recuperation from illness or surgery or looking for a temporary change of pace, with the option to transition to long-term residency.
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Help Me Choose4.5overall · 111 ratings combined
4.5★ on Google (111)
Tracey
Aug 2026
Recommend NOT going to this facility. Watch the charges!!!!! They over charge on health care services, if an error is on your bill it takes along time to clear and then if any credits are due, you do not receive what is told. Manager is unresponsive. Moved my mother out, gave the 30 day notice. I received a bill for the following month. I do have to say the staff are just wonderful. Just the management area needs work.
Dianne Lofano
Jul 2026
I was invited to an event with the of the residents it was so much fun, music, good food and nothing but smiles. I met the executive director Shellie what a pleasant person, it was nice to see her connecting to everyone and she was so caring and so was the staff. Its so nice to see a place that cares about not only the residents but the staff. They are a very welcoming and friendly 😊
John M
Jun 2026
Moved my dad into here and absolutely love this place! Staff is very attentive and notify me of any issues.
Stephen James
Feb 2026
Watermark is attempting to increase the cost for care for a current resident by over 400X. Is this a fraudulent scheme? Is anyone else experiencing this at Watermark at Cherry Hills?
kelly nobbs
Nov 2025
This used to be a great place for the residents and the staff. Sadly, it's now run by 20 somethings. It's like a fraternity house, Brooke, the ED began firing left and right in order to bring her friends in. The marketing Director is her best friend and the Marketing Assistant is that person's friend. And so on, and so on...<br>There's inappropriate behavior in the kitchen between staff. There's never any engaging activities or events, as many residents have been telling me. These statements from residents are fully verified as there's no longer any FB posts showcasing activities and events.<br>At least the care staff and med techs are there to really take care of them😢
The Watermark at Cherry Hills offers Assisted Living, Independent Living and Memory Care.
The Watermark at Cherry Hills is located at 6901 San Vicente Ave NE in Albuquerque, New Mexico.
Reviewers at The Watermark at Cherry Hills generally praise the community's clean, resort-like grounds, active social calendar, and attentive front-line staff, with many families reporting warm, personalized care during transitions between assisted living and memory care. However, a notable subset of reviews describe serious concerns around billing practices, staffing shortages, and lapses in memory care attention, along with periods of management turnover that some families say affected consistency of care.
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