Dollita White
Mar 2026
My son has been at The Villas of Poway since October & is by far better than where he came from.<br>Everyone is so helpful & kind. My son is getting excellent care.
1 / 6Quick Facts
- Total units
- 129
- Medicare rating
- 5 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 129
- Inspections
- View history (62 citations)
- Hospital Affiliation
- Hospital-based SNF linked to Palomar UC San Diego Health
- Specialized Care Unit
- Subacute unit for ventilator and tracheostomy patients
- Nursing Coverage
- 24/7 Registered Nurse staffing on-site
- Therapy Schedule
- PT, OT, and speech therapy six days weekly
CMS Care Compare
What Families Think
No detailed family reviews were provided for this community, only an overall Google rating. The facility profile emphasizes its hospital-based skilled nursing status and specialized subacute care unit for medically complex residents.
The Good
- Hospital-based skilled nursing facility with fast ER access
- Dedicated subacute unit for ventilator and tracheostomy care
- 24/7 Registered Nurse coverage on-site
- PT, OT, and speech therapy six days a week
- Master's-level social workers assist with discharge planning
The Bad
- Below-average Google rating (2.9/5 from 20 reviews)
- No published pricing information available
AI-generated from reviews and community data.
The Villas At Poway is a senior living community in Poway, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 20 reviews.
About The Villas At Poway
The Villas at Poway is a 129-bed skilled nursing facility in Poway, California, offering long-term support and short-term recovery care. As North County's only hospital-based skilled nursing facility, it provides seamless access to emergency care and diagnostic services through its affiliation with Palomar UC San Diego Health, California's largest public health district.
The community operates a specialized Subacute Unit dedicated to medically complex patients requiring ventilator support, tracheostomy management, and advanced respiratory interventions, overseen by a Medical Director. The facility maintains 24/7 Registered Nurse coverage with a collaborative team of RNs, LVNs, and CNAs providing comprehensive care in a warm, home-like environment.
Physical, occupational, and speech therapy are offered six days a week, with therapists personalizing treatment plans to address goals such as regaining mobility, reducing fall risk, or preparing residents to return home. Master's-level Social Workers and Nurse Case Managers assist patients and families with discharge planning and connecting to community resources.
The facility offers a robust calendar of activities and experiences tailored to both short- and long-term residents, with activities staff ensuring daily life includes connection, purpose, and joy.
Types of Care at The Villas At Poway
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Villas At Poway
2.9overall · 20 ratings combined
2.9★ on Google (20)
Michael Malott
Aug 2025
Dear [Recipient's Name],<br>I am writing to express my deep concern regarding the conditions at Villas at Poway following my mother's recent stay there, after her release from Palomar Hospital in August.<br><br>Upon visiting the facility, I was alarmed to find that the cleanliness and overall maintenance appeared severely lacking. The carpets looked as if they had not been cleaned in months, and there were unsightly stains and spills —possible remnants of food or other substances—trailed throughout. This situation not only creates an unpleasant environment but poses health and safety risks to residents and visitors alike.<br><br>Moreover, I noticed the air vent seemed to be coated in a thick layer of dust and debris, which raises significant concerns about air quality within the facility. Outside, there was standing water on the pathway, with what looked like moss growing in it, further contributing to an unkempt appearance and potential safety hazards for residents.<br><br>As families who entrust our loved ones to your care, we expect a clean and safe living environment, and we are troubled by the lack of maintenance that is currently evident. I can only imagine that there must be regular inspections of the facility, given the level of care residents require.<br><br>I urge you to address these concerns promptly. It is crucial for the well-being of all residents that these issues be resolved as soon as possible. Families like mine pay a significant amount for their loved ones to stay in a facility that should prioritize cleanliness and safety.<br><br>Thank you for your attention to this matter. I look forward to your response regarding how you plan to improve the situation at Villas at Poway.<br><br>Sincerely,<br>Concerned Child of Patient
Chelsie Ray
Jul 2025
Social worker Nicole will make sure that if she doesn't like you, you get no help with your loved one. We told her that we wouldn't be able to accommodate the level of care that my MIL required after several small strokes. She was in rehab for four days, she had an altered state of mind and couldn't tell you how old she was, what year it was, or who the president was, but the facility was happy to send her home with our family because my MIL "Said she wanted to go home" and she could walk 200 feet. We expressed our concerns to Nicole, but she ignored us and instead listened to a family member that had no idea what her medical needs were, and who would not be providing any care or assistance for my MIL after discharge (She needs 24 hr supervision, and prompting and assistance for all activities of daily living.) My husband repeatedly expressed concern that she might have dementia, but this was always minimized or disregarded, including by Nicole. Nearly two months later my MIL is no better, and several doctors believe she is in the middle stages of dementia. Very disappointed in the overall care recieved here.<br><br>BTW the family member she was so eager to listen to literally kidnapped my confused MIL the day of discharge. Family member had a complete lack of regard for what her care needs would be at home. No medication list, no discharge paperwork, no walker (which they provided), no care instructions whatsoever. Then dumped her in our lap like we told Nicole she would.<br><br>To Nicole: Please listen to the family members that will actually be providing care.
Matt .G
Jan 2025
This nursing home is one of the most ridiculous places. My mother was there for seven months. Her condition get worsened. My mother got covid this place and the same time They lost her dentures and abuse her for two months because she couldn't eat any more food. This made her even thinner and weaker. They took no responsibility for it. The administration there name is alicia she's very unprofessional and attitude and so rude she's the one we already reported her i would not recommend this place to anyone at all this place is elder abuse.
Dipti Babla
Jan 2025
My father in law had to move here for 2 weeks after hospital stay to recover from pneumonia and low oxygen levels. We had not toured this facility and just chose it based on Medicare reviews. Our experience was outstanding! From the checkin to the checkout process, everything was very efficient. The nurses and the staff were very caring and responsive. They were on top of everything including his vegetarian diet restrictions. The PT and OT staff was amazing too. Attending doctor, Dr. Thaper answered all our questions patiently. Overall a fantastic experience.
Government Inspection History
7 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 22, 2025Fire Safety StandardHealth Standard21 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Develop a communication plan.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Provide primary/alternate means for communication.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Provide a written emergency evacuation plan.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 13, 2025
Oct 21, 2024Health Complaint3 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 29, 2024
Feb 6, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2024
Dec 28, 2023Health Complaint1 citation
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2024
Sep 18, 2023Health Complaint1 citation
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2023
Mar 23, 2023Fire Safety StandardHealth Standard25 citations
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 15, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2023
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2023
Jan 30, 2020Fire Safety StandardHealth Standard10 citations
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 24, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Villas At Poway offer?
The Villas At Poway offers Skilled Nursing / Long Term Care.
Where is The Villas At Poway located?
The Villas At Poway is located at 15615 Pomerado Rd in Poway, California.
What do families say about The Villas At Poway?
No detailed family reviews were provided for this community, only an overall Google rating. The facility profile emphasizes its hospital-based skilled nursing status and specialized subacute care unit for medically complex residents.
How did The Villas At Poway do on recent health and safety inspections?
The Villas At Poway had 7 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Villas At Poway?
Submit the Request Information form on this page to connect with The Villas At Poway and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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