MyLivingChoice

The Terraces of Phoenix

7550 North 16th Street

3.4(106 ratings)· Phoenix average: 4.3

Part of HumanGood · 122 communities · 4.3★ average

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The Terraces of Phoenix, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
64
Community type
Life Plan Community with continuum of care on-site
Specialized recognition
Official Community Partner in Parkinson's care
Ownership
Nonprofit, part of HumanGood network since 1949

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Long-term independent living residents frequently describe The Terraces of Phoenix as a warm, beautiful, and socially rich home, praising the grounds, activities, and caring staff. However, the community's rehabilitation and skilled nursing services draw a starkly different set of reviews, with multiple families reporting understaffing, inconsistent care, injuries, and poor communication with administration during short-term stays.

What reviewers praise

  • Long-time independent living residents report deep satisfaction and friendships
  • Beautifully maintained 22-acre grounds with gardens and mountain views
  • Active social calendar with clubs, fitness classes, and outings
  • Physical therapy praised for helping residents regain mobility
  • Recognized Community Partner for Parkinson's care support

What reviewers flag

  • Several reviewers report severe understaffing causing long waits for basic help
  • Multiple accounts of poor rehab/skilled nursing care, including injuries and declines
  • Several complaints about unresponsive or inconsistent administrative communication
  • One report of missing valuables and a disputed benevolence fund promissory note

AI-generated from reviews and community data.

The Terraces of Phoenix is a senior living community in Phoenix, Arizona offering Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.8 out of 5 across 76 reviews.

About The Terraces of Phoenix

The Terraces of Phoenix is a nonprofit Life Plan Community set on a 22-acre campus in Phoenix, offering apartment and garden homes designed for privacy while keeping residents close to campus amenities and social opportunities. The grounds feature lush gardens, trees and pathways with views of Piestewa Peak, giving the community a friendly, small-town neighborhood feel.

As a Life Plan Community, The Terraces offers a continuum of care so residents can access additional support if their needs change over time. Services mentioned by residents include physical therapy, personal training, prescription delivery and support for those managing conditions such as Parkinson's disease and dementia; the community is recognized as an official Community Partner in Parkinson's care with the Parkinson's Foundation.

Amenities include flower gardens, a putting green, a swimming pool, a tennis court and patio spaces for socializing. Wellness offerings include fitness and exercise classes, line dancing, tap dance classes, and massage therapy. The community also provides transportation, which residents use for outings such as season tickets to local theaters.

Resident life is shaped by an active calendar of recreational programs and resident-run groups, including a foundation committee, dining committee, scholarship committee, a men's breakfast club and a sunshine committee that supports residents in need. Residents also pursue personal interests such as photography, painting and teddy bear collecting as part of community life.

Pets are welcomed, as noted by a resident whose cats live comfortably with her in her apartment. The Terraces of Phoenix is owned and managed by nonprofit affiliates of HumanGood, a nonprofit public benefit corporation that has served older adults since 1949.

Types of Care at The Terraces of Phoenix

Independent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Swimming Pool
  • Transportation Services
  • Walking Paths

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities

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Reviews of The Terraces of Phoenix

3.4overall · 106 ratings combined

3.8★ on Google (76) · 2.4★ on Yelp (30) · Yelp page ↗

M

Maria M.

Jun 2026

via Yelp · Report

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip surgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

M

Mackenzie J.

Jun 2026

via Yelp · Report

My grandma just stayed there for almost a month. The communication was absolutely terrible. The day she got out, we still had no communication after they knew her Medicare was up the day prior. The food there was absolutely disgusting and no human should have to eat. I watched them give this lady slop. Looked like wet cat food. She asked for something else and they finally got her mashed potatoes. The lady in the cafeteria blurted out "she can't chew". (HIPPA?). The social worker was the one who did not communicate and told my mother "she lost all of my grandmothers paperwork and couldn't remember if she talked to the new facility she was being transferred to. There was a meeting scheduled and SHE NEVER SHOWED UP. Horrible. These are vulnerable people, not dogs.

Css

Jun 2026

via Google ↗ · Report

Margo, activity director, so mean, has tattoos all over, totally yelling at me for no reason & I drove 1 hour to get here,,& I'm 64 years,,& she calls me " attitude",,,when she attacked my career, my character & I wasted my gas money,,,,

Phil Wagoner

May 2026

via Google ↗ · Report

The fitness teammates are amazing! Their experience and professional skills combined with their efforts in consistently helping each individual participant to do their personal best gives a sense of belonging to a community that cares. And that is the Terraces of Phoenix!

Malcolm Read

May 2026

via Google ↗ · Report

Living at ToP has exceeded our expectations, rather than, as some people perceive, being 'a place you go to die' we have found that living here has enhanced our lifestyle and 'make life (more) worth living'. The friendships and relationships we've developed make ToP make it a very desirable place to live. I believe that approach Human Good takes in creating this lifestyle, supported by their not-for-profit business model, is critical.

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Sending your request confirms that you received the notice above. By submitting, you're okay with us and The Terraces of Phoenix reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 13, 2025Fire Safety StandardHealth ComplaintHealth Standard4 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2025

Aug 10, 2024Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

May 31, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

Feb 2, 2023Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Terraces of Phoenix offer?

The Terraces of Phoenix offers Independent Living.

How much does The Terraces of Phoenix cost?

The Terraces of Phoenix has not published its pricing. For context, communities in Phoenix that publish rates start around $5,227 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Is The Terraces of Phoenix pet friendly?

Yes. The Terraces of Phoenix lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is The Terraces of Phoenix located?

The Terraces of Phoenix is located at 7550 North 16th Street in Phoenix, Arizona.

What do families say about The Terraces of Phoenix?

The Terraces of Phoenix carries a 3.8 out of 5 rating from 76 Google reviews. Long-term independent living residents frequently describe The Terraces of Phoenix as a warm, beautiful, and socially rich home, praising the grounds, activities, and caring staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did The Terraces of Phoenix do on recent health and safety inspections?

The Terraces of Phoenix had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Terraces of Phoenix?

Submit the Request Information form on this page, or contact The Terraces of Phoenix directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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