Maria M.
Jun 2026
I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip surgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.
