610 South Avalon St
4.2(108 ratings)
CMS Care Compare
The Springs of Avalon is a skilled nursing and rehab facility in West Memphis that receives generally positive feedback for its rehab therapy and daytime staff warmth, but a few families report troubling lapses in nighttime care and patient safety. Reviews are mixed enough that families should ask pointed questions about overnight staffing and hydration/bathroom monitoring before choosing.
AI-generated from reviews and community data.
The Springs of Avalon Health & Rehabilitation is a senior living community in West Memphis, Arkansas offering Skilled Nursing / Long Term Care. Families rate it 4.2 out of 5 across 108 reviews.
The Springs of Avalon Health & Rehabilitation is a skilled nursing / long term care community in West Memphis, Arkansas. The community is licensed for up to 85 residents.
Families rate The Springs of Avalon Health & Rehabilitation 4.2 out of 5 based on 107 Google reviews.
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Help Me Choose4.2overall · 108 ratings combined
4.2★ on Google (108)
Rebecca Munteanu
Jun 2026
The Rehab team is top notch. Personalized therapy, care plans specific to the patient's needs. I would 100% send my family member to The Springs of Avalon. The staff is friendly and caring. People are seen as people, not just a filled bed.
Alice Harrison
Mar 2026
They did not check on him at night. I went in there three or four days ago he said they were going to shave and cut his hair but did not. The people in the day time were nice.
Sheryl Holder
Jul 2025
Upon talking to the person who handled admitting a patient was told he was referred there by a doctor at NEA Baptist for three other specialist besides getting this check up with cardiology Emily said all she saw was cardiology and then found another one, and I said the same Doctor Who did the urology referral did the other two referrals too that’s the only reason that he is here it is not gonna be Totally long-term because we are hoping to bring him home once he sees all the specialist. Long story short, none of those specialist were ever made. There were several items that are horrific to us and when we got him home, his PCP immediately got all three referrals and within two months he seen all three referrals plus seen the cardiologist for his recheck because he had a stroke July 18. There was danger to patient in the patient’s bathrooms. They said that Daniel was not in the bathrooms. we found them in the bathroom twice and he took his catheter out once there he was only allowed water if he asked he has dementia. He’s not gonna remember to ask they get a small 4 ounce cup of water to drink because of the catheter he was supposed to drink a lot. We found his legs very swollen and a Band-Aid he had on his arm where they took blood. The skin was swollen over that and he was sitting at the nurses desk for at least 30 minutes before we got there. He had a tendencies hang out at the nurses desk. There’s much more and I don’t feel that we owe a balance because the service was not done there they got paid by Medicare for the bed while he was there and he wasn’t there as long as really Medicare said he would be because he was in the hospital as much as he was at the nursing home During the total length of being first admitted to the nursing home and I didn’t see if anybody worked on that report or not?
Will Deoring
Sep 2024
The Staff is kind and encouraging to the residents. The Staff ask residents to do things they need to do. The staff is not demanding and they don't tell residents what to do. My friend in " The Springs" is doing much better and is getting stronger and improving. My friend is much more alert since he arrived at " The Springs". The Staff is optimistic that my friend will continue to improve and get better and stronger with physical therapy. The Staff talks and treats residents and visitors and fellow coworkers with respect.
Mary Henry
May 2024
My husband is a rehabilitation inpatient at Springs of Avalon Nursing & Rehabilitation facility for 30 days. This is his 4th or 5th visit to the "Springs," because he's been there 4 other times for respite care. While visiting I noticed how helpful the staff is. The facility is clean and inviting. Staff is very accommodating making my job more pleasant and doable. The patients are clean and sitting up during the day. They also have smoking facilities where staff wheels each patient, who desires to smoke, out in the very nice courtyard where they can enjoy some sun. My husband seems to enjoy his stay. No complaints from him and that makes my job more pleasant.
4 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 27, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2024
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Put firmly secured handrails on each side of hallways.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 1, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2022
Meet other general requirements that are deficient.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 24, 2022
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2022
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Springs of Avalon Health & Rehabilitation offers Skilled Nursing / Long Term Care.
The Springs of Avalon Health & Rehabilitation is located at 610 South Avalon St in West Memphis, Arkansas.
The Springs of Avalon is a skilled nursing and rehab facility in West Memphis that receives generally positive feedback for its rehab therapy and daytime staff warmth, but a few families report troubling lapses in nighttime care and patient safety. Reviews are mixed enough that families should ask pointed questions about overnight staffing and hydration/bathroom monitoring before choosing.
The Springs of Avalon Health & Rehabilitation had 4 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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