4.6(31 ratings)· Palm Desert average: 4.1
1 / 6CMS Care Compare
Google reviewers give this skilled nursing center a strong 4.6 out of 5 rating from 29 reviews, though no written reviews were provided to detail specific care experiences. The facility focuses on rehabilitation and recovery, situated within the larger Carlotta community that also includes assisted and independent living.
AI-generated from reviews and community data.
The Springs Healthcare Center At The Carlotta is a senior living community in Palm Desert, California offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 31 reviews.
The Springs Healthcare Center at the Carlotta is a skilled nursing facility in Palm Desert, California, offering rehabilitation and recovery services following medical emergencies or planned procedures. Located within The Carlotta community, the facility is a short drive from Eisenhower Medical Center.
The center provides personalized rehabilitation plans developed after assessing each resident's individual needs. All therapy takes place in a state-of-the-art therapy gym under the supervision of an in-house team of trained staff who adjust care plans as residents heal and progress toward recovery.
The Carlotta community surrounds the skilled nursing facility with additional amenities including Assisted Living and Independent Living options, a state-of-the-art movie theater, and a fine-dining restaurant.
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Help Me Choose4.6overall · 31 ratings combined
4.6★ on Google (31)
Andreina Warren
Aug 2026
all the nurses , lvns, cnas, custodians, cooks have been very accommodating to my papa(who is receiving care),my family and I.<br>many of the staff have been here for a long time so longevity is a thing. and in my opinion, if you like where you work , there for a long time, the service and care you’ll receive will probably be great too!<br>thank you everyone!<br>xoxo
Iris Anderson
Aug 2026
Best skilled nursing in Southern California. Gourmet food selection. Nurses answer calls immediately. OT and PT every day. Neat and clean every day. Activities provided. Dining room or in room options. Medical aid and follow-ups provided. Linens clean. Shower aids. Extra requests granted if possible. Aides are cheerful and willing to help. Happy place for me. Highly recommend.
Anders Milton
Dec 2025
This place has one of the worst book keeping practices I have ever experienced. Both of my parents were admitted to the Carlotta in Jan ‘25 after hospital stays. Before being admitted I was forced to prepay for 2 full weeks of service to the cost of ~$6,000 (they both have Medicare advantage plans but they said the difference would be refunded to me once claims were submitted which seemed off to me from get go). My mom was released in less than a week. It took 10 months to get any refund for her treatment because their claim kept getting rejected which means they weren’t coding things properly. My father was released shortly after. He passed away in June, it is now December, nearly one year later and they are now calling my mother and myself for an outstanding $500 balance for my father’s stay that they said has only just now been discovered. My father has been in two other similar facilities in the area before passing and I’ve never experienced such egregious accounting and billing practices elsewhere. Today I got a call from their business manager Sarah telling me she is moving to legal action if it isn’t resolved (which isn’t even my responsibility to pay). I’m the son of the patient, my mom is in her late 70’s this sort of behavior is just egregious to be calling family members of a deceased patient to pay a $500 bill they only just discovered a year later after treatment.. Avoid this place, terrible.
Diane Fleming
Sep 2025
I place no faith in the CMS rating system. Data can be manipulated. For instance, my father did not pass away at the facility, but they were directly implicit in his demise. In fact, after three trips to the hospital from the facility, we chose not to return him to The Springs Healthcare Center at Carlotta, therefore his death was not reflected in their numbers.<br><br>September 2025 UPDATE***************** I have just been informed that The Springs Healthcare Center at the Carlotta is in process of settling a Class Action Suit for $12,000,000.00 for failure to meet the California Nurse Staffing requirements. Had this information been public I would not have placed my father at this facility. This further substantiates my belief that they were complicit in my fathers demise.*******************<br><br>My 91 year old father did not receive the care he needed to recover from a hip fracture.<br>I have learned that the management of The Springs at Carlotta has changed hands since their 5 star Medicare rating. They would not receive this rating today.<br>There are too many areas of concern to address here but I need to provided at least the following as a warning to whomever is interested.<br>Orders from the hospital stated that my father needed to be up and moving 3-4 times per day. He had been up and walking with a walker in the hospital. The Carlotta staff told me he was a fall risk, and the orders they had on file said he should not put weight on his injured leg. This was nowhere in the hospital orders.<br>When I pointed out what the Surgeons orders were, they stated they do not have the staffing to assist a patient getting up 3-4 times per day. How do you qualify as a rehabilitation facility when you don't have the staffing to support a successful rehabilitation?<br>They provide a list of healthcare assistants you can contact and hire/pay for on your own to provide care. This isn't revealed on their website.<br>They do not have a doctor on site and when asked cannot tell you when exactly the doctor will be on site. Critical communications regarding my dads health were either delayed or missed.<br>Several times medications were administered inaccurately.<br>There are several stellar staff people but overall they are understaffed and not providing adequate care to all patients. There continues to be alot of turnover in staff.<br>My father ended up with a bed sore, a UTI, ESBL and in quarantine for this, and blood clots due to lack of movement. It was a traumatic experience at The Springs at Carlotta.
Leticia Arriaga
Aug 2025
I am extremely happy with Carlotta all their staff is caring and always willing to help. This facility is an amazing and the dining experience is amazing as well. The kitchen makes such good food— Does NOT compare to hospital foods! It’s always a heartwarming to see the way staff cares for patients.
11 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Dispose of garbage and refuse properly.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 24, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 24, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 24, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2024
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected May 24, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity C of L: potential for minimal harm, widespreadCorrected May 24, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2023
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Springs Healthcare Center At The Carlotta offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
The Springs Healthcare Center At The Carlotta is located at 41505 Carlotta Drive in Palm Desert, California.
Google reviewers give this skilled nursing center a strong 4.6 out of 5 rating from 29 reviews, though no written reviews were provided to detail specific care experiences. The facility focuses on rehabilitation and recovery, situated within the larger Carlotta community that also includes assisted and independent living.
The Springs Healthcare Center At The Carlotta had 11 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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