Mason Mitchell
Jul 2026
I feel it’s important to share my experience because the marketing for this facility does not reflect what I have observed.<br><br>The property appears to have frequent staff turnover, including multiple executive directors. The quality of the food has been consistently disappointing, and I have personally witnessed residents being denied second servings or reasonable meal alternatives. I would also add the food served is very carb heavy, processed, and unhealthy.<br><br>The facility also relies heavily on temporary agency staff, many of whom did not seem familiar with the residents or invested in their care. There have been periods without a dedicated maintenance employee or nurse, and the facility often appears to be understaffed.<br><br>My biggest concern is resident safety. The call button system has frequently been inoperable, leaving elderly residents unable to request assistance when needed. Even when the system is functioning, I have observed instances where call buttons went unanswered for extended periods. These issues raise serious concerns about the level of care and oversight provided to residents.<br><br>Here is a list of things they DO NOT have, but are listed on their website:<br>A movie room<br>A full service salon<br>A library (unless you think a bookshelf is a library)<br>A private dining room (unless you consider your bedroom a private dining room)<br>Daily housekeeping<br>A bistro<br>Pet therapy<br>Daily laundry<br>Onsite chapel
