rachel bedker
Jan 2026
The Orchards of Big Rapids is truly the best place !!! The staff truly cares about the residents !!! It is clean friendly and very welcoming!!! I would highly recommend the orchards for your loved one!!
Quick Facts
- Total units
- 100
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 100
- Inspections
- View history (53 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe The Orchards At Big Rapids as a warm, family-like skilled nursing community where staff are caring and the facility feels welcoming. However, one detailed report raises serious concerns about understaffing, delayed care, and mishandled medications that families should weigh carefully.
What reviewers praise
- Staff described as caring and family-like
- Facility called clean, friendly, and welcoming
- Multiple reviewers highly recommend for loved ones
- Culinary and care teams praised for warmth
What reviewers flag
- One report of dangerous understaffing and poor management
- One account of a resident developing a bed sore from neglect
- One report of medication mishandling
- One report of promised physical therapy never delivered
AI-generated from reviews and community data.
The Orchards At Big Rapids is a senior living community in Big Rapids, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 66 reviews.
About The Orchards At Big Rapids
The Orchards At Big Rapids is a skilled nursing and long-term care community in Big Rapids, Michigan, licensed for up to 100 residents. All beds are Medicare and Medicaid certified. The community is operated as a for-profit corporation and holds a 3 out of 5 overall star rating from CMS.
The facility offers 24-hour staffing, on-site nursing, private rooms with private bathrooms, medication management, and an emergency call system. Residents have access to a restaurant-style dining room with dietary accommodations, social activities and events, gathering spaces, housekeeping and laundry services, cable or satellite TV, transportation services, and wheelchair-accessible facilities.
Reviews of The Orchards are mixed regarding the care experience. Most reviewers describe a warm, family-like environment where staff show genuine care and dedication to residents. Several noted the facility is clean and that residents appear well cared for and happy. However, one reviewer raised concerns about staffing levels and management responsiveness, citing instances where patients waited extended periods for assistance. The Google rating across 66 reviews is 4.7 out of 5 stars.
Types of Care at The Orchards At Big Rapids
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Orchards At Big Rapids
4.7overall · 66 ratings combined
4.7★ on Google (66)
Elle Holes
Jan 2026
This facility is dangerously understaffed, poorly managed, and negligent. While I want to acknowledge that many of the nurses and aides themselves were kind and tried to help, they were clearly overwhelmed and unsupported by management. The staffing situation was so inadequate that it directly affected patient safety. My mother was left waiting over an hour when she needed help to use the restroom. As a result of the neglect, she developed a bed sore. Her medications were mishandled, which is completely unacceptable in a skilled nursing environment. We were told that my mother was admitted specifically to receive physical therapy. Shockingly, she never saw an actual physical therapist in person until her final day, and she went her entire stay without a single. Getting anything done required repeated calls and constant follow-up, making management a nightmare to deal with. Families should not have to fight this hard for basic, ordered care. This experience was absolutely unacceptable. I would strongly caution anyone considering this facility for a loved one. The level of care provided here does not meet the standards of a skilled nursing facility
Krysta Neuman
Oct 2025
I photographed a special resident event here and loved the experience. From the culinary staff, to the care team, it’s evident that the whole facility truly cares about its residents. The warmth I felt in the building, was similar to attending a huge family Christmas gathering. Would definitely recommend!
anna marcella
Oct 2025
The Orchards is an amazing place all the way around. The staff is knowledgeable, caring, dedicated and feel like family. I always hear such wonderful things said about The Orchards of Big Rapids. You can truly tell the staff love what they do and their patients.
Serenity Holsworth
Oct 2025
Lovely place! Residents well taken care of! And loved! Feels like a happy family environment
Government Inspection History
5 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 22, 2026Health Complaint5 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 11, 2026
Mar 13, 2025Fire Safety StandardHealth Standard10 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025
Mar 13, 2024Fire Safety StandardHealth ComplaintHealth Standard15 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Apr 17, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2024
Ensure electrical receptacles or cover plates have distinctive color or marking.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024
Dec 7, 2023Health Complaint3 citations
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 12, 2024
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Feb 17, 2023Fire Safety StandardHealth Standard20 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Mar 14, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected Mar 14, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Mar 14, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity G of L: actual harm, isolatedCorrected Mar 14, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Orchards At Big Rapids offer?
The Orchards At Big Rapids offers Skilled Nursing / Long Term Care.
Where is The Orchards At Big Rapids located?
The Orchards At Big Rapids is located at 805 West Avenue in Big Rapids, Michigan.
What do families say about The Orchards At Big Rapids?
Most reviewers describe The Orchards At Big Rapids as a warm, family-like skilled nursing community where staff are caring and the facility feels welcoming. However, one detailed report raises serious concerns about understaffing, delayed care, and mishandled medications that families should weigh carefully.
How did The Orchards At Big Rapids do on recent health and safety inspections?
The Orchards At Big Rapids had 5 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Orchards At Big Rapids?
Submit the Request Information form on this page, or contact The Orchards At Big Rapids directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Orchards At Big Rapids? Claim this listing to update photos, pricing, and details. It's free.
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