MyLivingChoice

Intersect Healthcare of Big Rapids

725 West Fuller

3.8(67 ratings)· Big Rapids average: 4.4

Intersect Healthcare of Big Rapids, photo 11 / 6

Quick Facts

Total units
78
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
78

What Families Think

There isn't much detailed review commentary available for Mission Point Nursing & Physical Rehabilitation Of, but the community holds an overall 3.8 out of 5 rating from 70 Google reviewers, suggesting a generally positive impression among families who have left feedback.

The Good

  • Solid 3.8/5 rating from 70 Google reviewers

AI-generated from reviews and community data.

Intersect Healthcare of Big Rapids is a senior living community in Big Rapids, Michigan offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.8 out of 5 across 67 reviews.

About Intersect Healthcare of Big Rapids

Mission Point Nursing & Physical Rehabilitation Of is a skilled nursing / long term care community in Big Rapids, Michigan. The community is licensed for up to 78 residents.

Families rate Mission Point Nursing & Physical Rehabilitation Of 3.8 out of 5 based on 70 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Intersect Healthcare of Big Rapids

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Intersect Healthcare of Big Rapids

3.8overall · 67 ratings combined

3.8★ on Google (67)

Terry Wilson

Mar 2026

via Google

Went to pick up my mom for a follow up appointment with her regular Dr as per the discharge instructions from the hospital, the nurses said “she was already seen by their Dr and that if she went she would be double billed.” My mom then said “the Dr never came in the room to see me” the nurses spouted back arrogantly saying, “that’s a lie the Dr talked to you and another patient right out here in this common area” they classified that as her follow up appointment! No actual physical checkup, no listening to her lungs, no nothing just a brief less than a minute consultation with other residents right there. If they count that as her follow up appointment, then that is a clear violation of her HIPPA rights because other patients were there. It was not in the room and no actual checkup was done! There is no actual patient care. No getting to know the patient or what is going on. Yes their chart can tell them a lot but not everything! Not happy! Oh and then knowing we were taking her to her appointment, right after we left to take her, the case manager of the nursing home called and canceled that appointment! “Because she is seeing a Dr in the unit, this appointment wasn’t necessary” It was an hour and half drive to get her to that appointment and knowing we were taking her to it because she wanted to go, they still went behind our back and canceled the appointment before we get there! My mom has a right to see the Dr of her choice, if she wants a second opinion, that is her right! That is just low! Thankfully they had a cancellation and was still able to see her in spite of the nursing home trying to cancel it!

Anna Brimmer

Aug 2025

via Google

My grandfather had a severe fall and he was placed here for rehabilitation. The rooms are gross. It smells very bad. Very dark and gloomy. The staff is VERY unkind. However, the one thing that really stood out to me when I would visit my grandfather was the lack of cleanliness in the restrooms for the patients. There was always urine build up and fecal matter all over bathrooms as if they don’t clean them as they are supposed to. Another thing; when I walked into my grandfathers room to see him, he was in his wheel chair and his catheter had become undone. He was sleeping in his wheelchair with his feet in a giant puddle of his own urine. When I walked up to him I woke him up and told him his catheter was messed up so I was going to tell one of the nurses. He informed me that he already told them. But I figured with his old age he might have THOUGHT he did, but didn’t. I told a nurse and she told me they were made aware of it about 15 minutes prior to me telling them about it. And it took them 10 minutes AFTER I told them about it, to come clean the pool of urine. They left him to sit in his urine for almost 30 minutes. And when they “cleaned” it. They only used a bunch of towels. No cleaning solution. No mop. Just towels.

Stephanie Hope

Jun 2025

via Google

I can't say enough good things about Intersect of Big Rapids. The staff here are truly exceptional—caring, attentive, and always ready to go the extra mile to ensure residents feel comfortable and well taken care of. The facility itself might be older, but it's incredibly well-maintained, with a charming, homey atmosphere that makes it feel like a second family. The sense of community and warmth is palpable, and it's clear that everyone here genuinely cares about each other. If you're looking for a place where your loved ones will be treated with the utmost respect and kindness, Intersect of Big Rapids is the perfect choice.

Heather Zocco

Jun 2025

via Google

When we needed a place for my Dad to do rehab after a fall (and he was sent to another facility not close to home nor a good place for him) the staff at Intersect went above and beyond to get him there. Upon arriving we knew we made the best choice. The staff were welcoming, accommodating and were amazing to work with. He particularly enjoyed the physical therapy and looked forward to working with his therapist who really encouraged him and got him out of his comfort zone to be able to get home. For a guy who was not thrilled to be there and generally is picky about his care, he had no complaints about the staff- in fact found them all to be great and said if he ever had to go back to rehab- he would choose Intersect again. As a family, we felt good about having him there and were always welcomed with friendly smiles and always asked how things were going. When we left, we knew he was in good hands. Thank you for providing a great rehab experience!

Ashley Bean

Feb 2025

via Google

I would not recommend this facility to anyone. This facility is filthy and old. It doesn't look like the bathrooms were ever cleaned. Patients are left alone in rooms and ignored often and for long periods of time. Even patients of sound mind have no idea what's going on with their stay, medications, or discharge. There is no communication between social workers, case managers, therapists, and the patient. The social worker doesn't return calls/ voice emails until you've left 5 or more and then sounds annoyed with you once you finally get in contact. You will be left in the dark about your family members' care and discharge unless you constantly call and ask for updates. They will discharge patients home before you even have the proper equipment at your house to take care of them. If the patient doesn't have someone on the outside advocating for them, then they'll be left there with nothing.

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Government Inspection History

4 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 18, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025

Aug 21, 2024Fire Safety StandardHealth Standard18 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

Mar 27, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

  • Ensure the activities program is directed by a qualified professional.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected May 6, 2024

Aug 10, 2023Fire Safety StandardHealth Standard8 citations
  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Construct fire resistant interior walls.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 8, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Intersect Healthcare of Big Rapids offer?

Intersect Healthcare of Big Rapids offers Skilled Nursing / Long Term Care.

Where is Intersect Healthcare of Big Rapids located?

Intersect Healthcare of Big Rapids is located at 725 West Fuller in Big Rapids, Michigan.

What do families say about Intersect Healthcare of Big Rapids?

There isn't much detailed review commentary available for Mission Point Nursing & Physical Rehabilitation Of, but the community holds an overall 3.8 out of 5 rating from 70 Google reviewers, suggesting a generally positive impression among families who have left feedback.

How did Intersect Healthcare of Big Rapids do on recent health and safety inspections?

Intersect Healthcare of Big Rapids had 4 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Intersect Healthcare of Big Rapids?

Submit the Request Information form on this page to connect with Intersect Healthcare of Big Rapids and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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