3.2(15 ratings)· Madison average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Nichols Center are sharply mixed, with several families describing serious neglect—dehydration, unaddressed medical decline, and unresponsive staff—while a few visitors found the facility clean and certain staff caring and attentive. Multiple reviewers cite chronic understaffing and slow response to basic needs like diaper changes and repositioning.
AI-generated from reviews and community data.
The Nichols Center is a senior living community in Madison, Mississippi offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.2 out of 5 across 15 reviews.
The Nichols Center is a skilled nursing and long-term care community in Madison, Mississippi, licensed for up to 60 residents. All beds are Medicare and Medicaid certified. The facility is staffed 24 hours and offers on-site nursing care, medication management, an emergency call system, housekeeping, laundry service, wheelchair accessibility, and security.
The community holds a 3-star rating from the Centers for Medicare and Medicaid Services. Reviewers describe mixed experiences with staffing and care quality. Some found staff helpful and the facility clean, while others reported concerns about attentiveness to residents, inadequate staffing levels relative to resident needs, and instances where residents felt their care needs went unmet.
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Help Me Choose3.2overall · 15 ratings combined
3.2★ on Google (15)
Wanda Simmons
Feb 2023
My sister was here. An occasional nurse was good, the remainder had an attitude like they were doing a favor to do any care. My sister was paralyzed after a back surgery. She had a small bag of personal things 6hat she could reach. It included a small pair of sisissors and they took it away. She felt helpless. Facility was nice but staff was bad.
K J
Jan 2023
This facility IS DANGEROUS!!! They sent my grandmother ALONE to st Dominic’s with Pneumonia, a UTI, kidney failure, and NEGLECTED HER so she went into heart failure and DIED the next day. They had someone else in her room by the afternoon and all her beautiful things were shoved in a box in the hallway like common trash. They let her die right before thanksgiving.
Victoria Ezell
Sep 2021
My grandmother was here twice, and I would never recommend any one I know to leave a loved one here. The first time was following a stroke, and she lost muscle control of her neck. She complained daily of headaches because no one ever came to lift her head up and give her some type of support. I would visit her through her bedroom window due to Covid, and she would always be slumped over in the most uncomfortable looking positions. I had to flag down and ask the staff a few times to sit her up and I would see them huff about moving her to a better position. We pulled her out of this nursing home bc she looked miserable. We ended up having to send her back after her health regressed and she needed a peg tube for feeding. I went to visit her and she acted like she was scarred of the staff. We were preparing to bring her home, but my uncle was needing about one week to make arrangements to set up in home care. The day she passed, our family arrived for visitation and was notified right then after they went to get her ready for visitation that she was not breathing well and asked if we wanted her transported via ambulance to the hospital. Of course we said yes, but how does a facility that is paid to monitor your loved ones State allow someone’s oxygen levels to drop to 60% And never notify you? She looked horrible and was unable to speak at this point. Her blood pressure was extremely low when she arrived at St. D. She would have died ALONE struggling for air here if no one in my family would have arrived for visitation. Not to mention, we find out she died of DEHYDRATION. How does a facility that charges your family astronomical amounts for “skilled nursing” staff allow someone that has a peg tube die of dehydration?! She should have received fluids via tube. In my opinion, that is negligence. I told my neighbor about this situation and she said her grandmother was staying there and complained that the facility was never giving her fluids either and that her grandmother warned them she would die there if the family kept her there. My neighbor said my story was “divine intervention” and that her family was going to pull their grandmother out the next week. This is the third story I have heard about beside my grandmother’s that had poor experiences with this facility. My advice, do your homework on places like this. We exhausted my family’s savings at a place that allowed her to die in pain and fear.
Renee
Sep 2019
I was there twice yesterday and found all the staff helpful and sincerely interested in caring for the residents. The facility was clean and safety protocols seemed to be followed. The only thing I would suggest would be a better patient to staff ratio.
John Smith
May 2015
Administration was great about getting her in as a patience and painted a rosy picture, After getting my mom checked in to room the staff that is suppose to help and check on her was very lazy and apparently don't like there job! They said all the time they where under staffed and to busy to help but most time they where standing around nurse station gossiping and leaving patience unattended... Especially when it came to changing diapers and getting them to restroom when needed. Unless I had no choice I would not recommend any one there period.. All they care about is insurance money and not caring about people in need of care. They also did not get her rehab completed due to laziness and we had to move her to another center.. When the Medicaid 100 days payout is up they tell you you have to find somewhere else to go and its not there problem...
7 inspection visits in the last three years, 13 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 21, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Nichols Center offers Skilled Nursing / Long Term Care.
The Nichols Center is located at 1308 Highway 51 North in Madison, Mississippi.
The Nichols Center carries a 3.2 out of 5 rating from 15 Google reviews. Reviews for The Nichols Center are sharply mixed, with several families describing serious neglect—dehydration, unaddressed medical decline, and unresponsive staff—while a few visitors found the facility clean and certain staff caring and attentive. Multiple reviewers cite chronic understaffing and slow response to basic needs like diaper changes and repositioning. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Nichols Center had 7 government inspection visits in the last three years, with 13 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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