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The Lakes Home Care is a home health and hospice agency in Hialeah offering nursing, therapy, and personal care services in clients' homes. Reviews are sharply split: several families praise deeply compassionate, attentive care for aging parents, while other reviewers—including nurses who worked for the agency—report serious problems with pay, communication, and follow-through on promised services.
AI-generated from reviews and community data.
The Lakes Home Care is a home health agency serving Hialeah, Florida offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.7 out of 5 across 22 reviews.
The Lakes Home Care is a home health care agency serving Hialeah, Florida and surrounding areas. The company provides a comprehensive range of in-home care services, including assistance with daily activities, specialized medical care, and therapeutic services delivered by nurses, therapists, and home health aides in patients' homes.
Clinical services include private duty nursing with monitoring of health conditions, medication administration, wound care, and management of chronic illnesses. The agency also offers physical therapy to improve mobility and function, occupational therapy for daily living tasks, speech-language pathology for communication and swallowing, respiratory and cardiopulmonary care for conditions like asthma and COPD, and cognitive behavioral therapy for mental health support. Social work services help clients and families access resources and navigate care planning.
The Lakes Home Care has been operating for over a decade and is certified by The Joint Commission as a high-quality home care services provider. The agency emphasizes a patient-centered approach that considers emotional, social, and individual preferences, with staff trained through comprehensive screening including background checks, reference verification, and license confirmation, followed by ongoing supervision and evaluation.
Payment options for services include Medicaid, private insurance, and personal funds, with 24/7/365 on-call support available to patients and families. The company states its mission includes delivering care that allows individuals to maintain independence and quality of life while aging with dignity in their own homes.
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Help Me Choose3.7overall · 22 ratings combined
3.7★ on Google (22)
Yasmin Forte Raposo
Jun 2026
Terrible professionals! I did an assessment for them almost 3 months ago and they haven’t paid me. Tried contacting several people and none of them were able to resolve the issue and many of them did not even respond back.<br><br>If you are a nurse, it’s not worth the head ache. This is not the first time they have had issues paying me.<br>Very disappointing!
Carmen Clesca
Feb 2026
They don’t pay their Nurses, Terrible experience working with them
Felipe Clesca
Dec 2025
They don't care about patients
Grace Marin Montero
Dec 2025
Terrible Company, very irresponsable
Daniel Abondano
Oct 2025
I don’t even know where to begin with my gratitude for The Lakes Home Care Services. They were truly a blessing for my family. When my father needed immediate care, help was at our door in a matter of seconds. The professionalism was outstanding, but what truly amazed us was the compassion.<br><br>The nurses treated my father as if he were their own. They spoke to him with so much patience, sat by his side to comfort him, and even made sure he smiled on the hardest days. They didn’t just take care of his medical needs—they took care of his heart. Watching them treat him like family brought us peace and comfort in such a difficult time.<br><br>My parents have never felt safer, and we as a family have never felt more supported. The Lakes only hires the very best professionals in Florida, and it shows in every detail of their work. We will always be grateful for the care, respect, and love they showed us.<br><br>If you want your loved ones to be cared for by people who treat them like their own, The Lakes Home Care is the place to trust.
The Lakes Home Care is a Medicare-certified home health agency (certified since 2024). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Service area
The Lakes Home Care reports serving 3 ZIP codes, including Miami, Hialeah. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 687364. National figures are the average across all certified agencies.
The Lakes Home Care offers At-Home Care and Home Health.
The Lakes Home Care is located at 14411 Commerce Way Ste 200 in Hialeah, Florida.
The Lakes Home Care is a home health and hospice agency in Hialeah offering nursing, therapy, and personal care services in clients' homes. Reviews are sharply split: several families praise deeply compassionate, attentive care for aging parents, while other reviewers—including nurses who worked for the agency—report serious problems with pay, communication, and follow-through on promised services.
Yes. The Lakes Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
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