MyLivingChoice

Palmetto Care Center

6750 West 22nd Court

4.8(295 ratings)· Hialeah average: 4.5

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Palmetto Care Center, photo 11 / 5

Quick Facts

Total units
90
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90
Specialty services
Offers wound care and post-surgery recovery care
Rehab focus
Short-term rehab offered alongside long-term skilled nursing

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Palmetto Care Center are sharply divided: several families describe attentive nurses, helpful physical therapy, and a warm front-desk and administrative staff, while a couple of reports raise serious concerns about cleanliness, staff availability, and communication. The community holds a high 4.8-star Google average across 295 reviews, though the sampled feedback shows more variance than that number suggests.

What reviewers praise

  • Nurses described as warm and attentive
  • Physical therapy praised for quality care
  • Administrative and concierge staff called helpful and kind
  • Guest services staff noted for supporting patients and families

What reviewers flag

  • One report of dirty rooms and unresponsive nursing staff
  • One report of poor communication among employees
  • One report of unreliable in-room service/equipment

AI-generated from reviews and community data.

Palmetto Care Center is a senior living community in Hialeah, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 295 reviews.

About Palmetto Care Center

Palmetto Care Center is a skilled nursing and long-term care community in Hialeah, licensed for up to 90 residents. All licensed beds are certified for Medicare and Medicaid. The facility operates 24 hours a day with on-site registered nurses, medication management, and housekeeping and laundry services.

The community offers private rooms with private bathrooms, a restaurant-style dining room with dietary accommodations, wheelchair accessibility, cable or satellite television, and an emergency call system. Residents have access to gathering and activity spaces for social activities, and the facility maintains security throughout the property.

Reviews are mixed on operational consistency. Several reviewers praised the warmth and attentiveness of nursing and support staff, with one noting his relative was "so comfortable and well-taken care of," and another commending the administration's customer service. However, other families reported significant gaps in communication among staff and difficulty locating nurses when needed, alongside concerns about food quality and cleanliness. The facility holds a 5-star CMS overall rating and a 4.8-star Google rating across 295 reviews.

Types of Care at Palmetto Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Palmetto Care Center

4.8overall · 295 ratings combined

4.8★ on Google (295)

Vanessa Suarez

Apr 2026

via Google ↗ · Report

as a family member of a patient my father that was there for only 2 weeks to put it as nice as possible it is nothing and not to what they paint the picture of the facility to be out to be nothing to what they post online to what it is really in person. the nurses to start off with our always never to be found when you need their assistance the food is not appentizing at all the cleaniness of the facility inside is gross ugly dirty and nasty walls in the rooms of the patients the service you get from a professional perspective is a 1 out of 10 the outside patio area is nothing of what they put online the hygiene on my father the care they gave him was a 1 it is disgusting and speechless and the way they show that they dont care about him shows a lot i would never bring him back at all or recommend this facility to anybody that i know. they need to step up so sad the healthcare field what it has come down to and the thousands they charged my fathers health ins and as well as the other patients their as well.

Jose Graveran

Nov 2025

via Google ↗ · Report

This review is for Isabel R. The customer service at this place is extremely poor. There’s a lot of miscommunication between the employees, which makes simple issues way more complicated than they should be. The router/service they provided was also unreliable and frustrating to use. Overall, not a good experience — I wouldn’t recommend it based on what I went through.

Keyla

Nov 2025

via Google ↗ · Report

My mom is currently being treated here. The administration is awesome! They have excellent customer service! Very knowledgeable and helpful. Thank you!

Merelene Warner

Jun 2025

via Google ↗ · Report

TN in room 102 spent about a month at this facility and he was so comfortable and well-taken care of, it was amazing. His physical therapist did a great job, his nurses were warm and friendly and the rest of the staff were helpful and kind. Most of all, i want to give my thanks to Lakisha in Guest Services for always being there to make Tim laugh and to encourage him, and also to help his wife cope during her many visits. Her help was invaluable. Your staff is amazing. Please let them know!

Mike Luedtke (Shadowz)

May 2025

via Google ↗ · Report

I spoke with the concierge when I came in with my family. They were very polite and enthusiastic to be there. Very kind and willing to help how they could. Would highly recommend for short and long term care.

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Government Inspection History

3 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Fire Safety StandardHealth Standard6 citations
  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026

Feb 27, 2025Fire Safety StandardHealth Standard2 citations
  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2025

Sep 28, 2023Fire Safety StandardHealth Standard4 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Palmetto Care Center offer?

Palmetto Care Center offers Skilled Nursing / Long Term Care.

Where is Palmetto Care Center located?

Palmetto Care Center is located at 6750 West 22nd Court in Hialeah, Florida.

What do families say about Palmetto Care Center?

Palmetto Care Center carries a 4.8 out of 5 rating from 295 Google reviews. Reviews for Palmetto Care Center are sharply divided: several families describe attentive nurses, helpful physical therapy, and a warm front-desk and administrative staff, while a couple of reports raise serious concerns about cleanliness, staff availability, and communication. The community holds a high 4.8-star Google average across 295 reviews, though the sampled feedback shows more variance than that number suggests. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Palmetto Care Center do on recent health and safety inspections?

Palmetto Care Center had 3 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Palmetto Care Center?

Submit the Request Information form on this page, or contact Palmetto Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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