3.2(44 ratings)· Tucson average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of The Center at Tucson are sharply mixed, with families split between praising specific staff members for compassionate, attentive care and describing serious lapses in supervision, response times, and hygiene. Google reviewers frequently cite slow or unanswered call button responses and difficulty reaching staff by phone, while others highlight strong physical and occupational therapy support and a clean, hotel-like environment.
AI-generated from reviews and community data.
The Center At Tucson is a senior living community in Tucson, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.3 out of 5 across 43 reviews.
The Center at Tucson is a skilled nursing facility in Tucson, Arizona, licensed by the state to provide care for patients transitioning from acute or surgical hospitalization. The community offers a physician-driven care plan focused on helping patients achieve strength and functionality during their recovery.
Clinical services include skilled nursing care, physical therapy, occupational therapy, and speech therapy, along with routine blood draws, medication delivery, and x-ray services. Each patient receives a customized plan of care with emphasis on individual rehabilitation goals, supported by family involvement and psychological care to encourage transition to the highest functional level.
The facility features a hotel-like atmosphere with state-of-the-art medical equipment and personalized hospitality. An Executive Chef prepares healthy, gourmet meals to support nutritional needs during recovery. Physical therapists address walking, range of motion, strengthening, balance, and management of stairs and inclines as part of comprehensive rehabilitation programming.
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Help Me Choose3.2overall · 44 ratings combined
3.3★ on Google (43) · 1★ on MyLivingChoice (1)
Darlene F.Family member of a resident
Oct 2026
Horrid. My uncle had been there 2x. First time great, second time care degraded. Numerous good therapists have left in a 2 year timeframe. He caught a medication mistake done by nursing that would've been fatal. Had to fight to get him discharged or they try to keep you 100 days. Looks pretty on the outside.
McKenna Larm
May 2026
Absolutely would not recommend this place. If you expect nurses to answer call buttons in a reasonable amount of time, lower your expectations now. We repeatedly had to leave the room and go find staff ourselves because calls for help would go unanswered. Even after finding someone, getting assistance still felt like a waiting game. On top of that, it was extremely difficult to reach anyone by phone or even receive a call back. Communication should not be this difficult, especially when families are trying to get information or assistance. This was presented as a skilled nursing/rehabilitation facility, but the experience felt much more like a rest home than a rehab center. There was very little intensive rehabilitation for what was expected, and the level of attentiveness and support simply did not match expectations. Watching loved ones go through recovery should not come with constant stress over whether someone is actually going to show up when help is needed. The overall experience was frustrating, disappointing, and honestly shocking considering the level of care that was expected. The one bright spot during the experience was Tracey. She was amazing, caring, attentive and genuinely seemed to care about her patients. Staff like her are the reason patients and families feel supported. Unfortunately, one great nurse could not make up for the overall experience.
Su R-G
May 2026
The staff, especially physical and occupational therapy, was supportive, motivational and patience with my father. As a nurse myself I was grateful seeing the great care received.
Janie Humada
Mar 2026
It was very hard for me to decide how many stars to leave them, but I have to be fair. If you go into this facility with your wits about you and are there just for rehab, then it’s an amazing place as long as you can advocate for yourself. If you’re considering putting a patient in there that has dementia or Alzheimer’s, then reconsider. Had we known that all the patient has to do is say no and they will leave them alone then we would not have brought my dad here. My dad says no to everything without even knowing what you want. For this reason He was not made to shower or to brush his teeth or to shave or do anything to clean him up or even PT other than when he pooped his diaper. My sister and I were there daily on different shifts just to be able to advocate for him. I was Always told to turn on the light When we needed something but both the nurse and the MAs ignored it. According to them, there was always some emergency. I’ve sat in that room Multiple times for 30 minutes waiting for somebody to respond to that light until I finally just grabbed a person walking by and ask them to help me. We were constantly told that if he says no, they couldn’t force him to do anything. Well, then, why on earth is he here if he cannot be rehabilitated? Isn’t that what this place is for? This is a big rip off To Medicare. The first few days they would make him get up and sit him in his wheelchair, but he would always slide out of it. They would sit him there and walk away knowing he did this So they moved him to a room in front of the nurses station However, that didn’t make a difference. He slid out of his wheelchair multiple times and also fell out of bed. I went in one day and saw his sleeve had blood all on ver it and asked what happened. Nobody could tell me what happened to him or how he got hurt. It was a skin tear In the shape of a quarter moon at least 2 inches wide and it wasn’t even dressed. There’s no way you could miss the blood all over his shirt. I know it came from the wheelchair because there’s nothing on his bed where he could get that kind of tear. Multiple times I went into the room and saw either his breakfast or lunch tray Sitting on the side of his bed and the tops were not even removed nor the tray put in front of him to eat. I went out and told them they could not do this that his food needed to be set up for him and also cut up. The nurse told me they just put the lid on it because he didn’t want to eat And said that they did set it up for him, but I know that’s a lie because his oatmeal didn’t have anything in it and he always uses the Brown sugar packet that they give him and they know this. His food was not cut up and his silverware wasn’t even opened up. Don’t even get me started on his nurse because she was a joke. She had nothing better to do than to sit and gossip with her MAs and make googly eyes at one of the other workers. The only two people in that entire place That took us seriously was his caseworker and a PT worker that left while My dad was still there. The caseworker was amazing and we loved her. There were many other things that happened, but I’m not gonna get into it all. Bottom line is if you cannot advocate for yourself or your loved ones can’t then don’t send them here. It is a beautiful facility with a nice dining room and hair salon and I’m sure it’s great for people just needing rehab.
Leanne Chong
Mar 2026
My father recently stayed at The Center, and our family couldn’t be more grateful for the care he received. Angela, LPN, was especially wonderful—she was incredibly caring, attentive, and patient with him. It gave us so much peace of mind knowing he was in such capable hands. The staff also went above and beyond by keeping him at the nurses’ station so he could interact with everyone throughout the day. He’s a very social person, and this small act made a huge difference in his comfort and happiness. The facility itself was spotless every time I visited, and every staff member we encountered was kind, welcoming, and genuinely compassionate. We truly appreciate the exceptional care he received and highly recommend The Center to anyone looking for a clean, supportive, and caring environment for their loved one.
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2024
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Severity B of L: potential for minimal harm, patternCorrected Aug 17, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Report COVID19 data to residents and families.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Center At Tucson offers Skilled Nursing / Long Term Care.
The Center At Tucson has not published its pricing. For context, communities in Tucson that publish rates start around $3,300 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
The Center At Tucson is located at 5020 East Glenn Street in Tucson, Arizona.
The Center At Tucson carries a 3.3 out of 5 rating from 43 Google reviews. One family has reviewed it on MyLivingChoice, averaging 1.0 out of 5. Reviews of The Center at Tucson are sharply mixed, with families split between praising specific staff members for compassionate, attentive care and describing serious lapses in supervision, response times, and hygiene. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Center At Tucson had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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