L “LK723” K
Jun 2026
I tend to think perfect 5-star ratings are unrealistic, so I'm giving this facility 4 stars because no place is perfect. Overall, our experience was positive. Initially, I was frustrated by what seemed like a lack of attentiveness, and I struggled to understand why a memory care facility required my mother to have a 24-hour sitter. It felt unnecessary at the time, considering the level of care we were already paying for. Later, I learned that this is actually common in memory care settings when residents are experiencing significant behavioral challenges, and my mother was certainly going through a difficult period. The food was not particularly impressive, but the staff were kind, patient, and handled some very challenging situations with professionalism. Things ultimately did not end well for us, and my mother left the facility of her own accord. Looking back, however, I can honestly say that the director, Opal, did everything she could to help us navigate a very unique and complicated situation. Unfortunately, many of the circumstances were beyond anyone's control. Like many facilities, I believe this one could benefit from increased staffing, particularly during overnight hours, as well as additional training on managing the complex behavioral symptoms that can accompany dementia. That said, I appreciate the effort and compassion shown by the staff during a very difficult time for our family.
