illiam Diaz
May 2026
It's extremely difficult to call for assistance when you're in pain or.another need and no one shows up. I'm praying to be out of here.
The Terrace of St. Cloud
3855 Old Canoe Creek Road3.2(23 ratings)· St. Cloud average: 4.3
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Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (20 citations)
- Therapy services
- On-site physical and speech therapy offered
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Terrace of St. Cloud are sharply mixed, with some families praising the therapy and nursing care that helped a resident recover after a serious stroke, while others describe frightening lapses in monitoring, delayed pain treatment, and billing problems. The overall Google rating of 3.2 from 23 reviews reflects this split between highly positive and deeply critical experiences.
What reviewers praise
- Physical therapy and speech therapy praised for real recovery
- Respite/short-term stay care available
- One reviewer described attentive, knowledgeable nursing staff
- Good food and activities mentioned in a respite stay
What reviewers flag
- One reviewer said call button assistance often went unanswered
- One detailed report of missed vitals and delayed treatment before a death
- Staff described by a reviewer as overworked and understaffed
- One report of continued billing issues years after a resident's death
AI-generated from reviews and community data.
The Terrace of St. Cloud is a senior living community in St. Cloud, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 23 reviews.
About The Terrace of St. Cloud
The Terrace of St. Cloud is a skilled nursing and long-term care community in Saint Cloud, Florida, licensed for up to 120 residents. It is Medicare and Medicaid certified and holds a 4 of 5 overall star rating from the Centers for Medicare and Medicaid Services.
The community offers 24-hour staffing with on-site registered nurses, medication management, an emergency call system, and housekeeping services. Residents have access to a restaurant-style dining room with dietary accommodations, social activities, and gathering spaces. The facility is wheelchair accessible.
Reviewers' experiences vary significantly. Some families reported positive transitions and care for residents with complex medical needs, while others described concerns with responsiveness to residents' calls for assistance and the overall quality of care provided. Communication and staffing emerged as areas where experiences differed across reviews.
Types of Care at The Terrace of St. Cloud
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities
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Help Me ChooseReviews of The Terrace of St. Cloud
3.2overall · 23 ratings combined
3.2★ on Google (23)
Alfredo Castillo
Feb 2026
Excellent staff I was there for Respit care for a short time. They played good games and good food too
Stella
Apr 2025
Our HEARTBREAKING experience at The Terrace of St. Cloud LTC. In a matter of a weekend my father went from upright and alert to near lifeless and they didn't even notice. The terrace claimed my father was simply sleeping and medicated, claimed his vitals were normal, they claimed it was a coincidence of timing, they claimed his sleepiness (actually comatose state) were due to meds that were never given. I had to demand his vitals be taken, by threat of calling 911 myself. It revealed a horrible fact. They allowed my father to lie in bed UNMEDICATED AND UNTREATED, even UNDIAGNOSED with severe Sepsis, Pneumonia, UTI, WBC through the roof, respiratory failure, sustained Tachycardia, and a massive stroke, as he slowly and painfully died. They did not provide the necessary "comfort care" they were entrusted to provide, nor did they communicate the change of condition with our family. Instead, they did their best to hide it. The staff that was hired to protect and care for him did not at this critical time. Something as simple as a urine analyze could have revealed so much. NOT EVEN A PAIN KILLER, NO COMPASSION. They chose to ignore the fact that he was dying right before them, watched and did nothing as if his life were worth nothing. His pain was worth nothing. When we arrived in the ER of St. Cloud Orlando Health, only 6 minutes away. The paramedics had to place him on full O2 at 100% and manually bag him as he was passing away in transit. He had numerous major diagnoses that are not acute and with certainty require time to progress (severe Sepsis, pneumonia, chronic UTI, WBC through the roof, respiratory failure, sustained tachycardia, and a major stroke). We tried our best to be there, befriend, and show acts of appreciation toward the staff. Always respectful and attentive. Yet they lied or made the wrong assumptions without fact checking. Jeffrey, my father's RN, assured us that my father was sleeping because he "was up partying too much overnight," and supposedly they gave him a sleep medication to help him rest. Well, that was not true; it was not even documented in his medical chart. He also encouraged my mother to give my father a supplement drink while he was unresponsive and showed no swallowing reflex. We suspected that he may have been comatose days before my ER transfer demand. I do not want to attribute bad motives to this one specific nurse. The staff is clearly overworked and under staffed. But the consequences reflect on the patients. But the sad reality is that nothing is going to change. AHCA, State-Managed agencies, and all the attorneys in the world have no bearing on a broken system. It will continue to sadly take our sweet elderly ones in an undignified way. Those who cared for us 1st are sadly neglected by the agencies and individuals entrusted to care for them and protect them. Only God can bring justice, and he will. The apathy is tangible with nurses, nursing aides, Manager Wendy, Nurse Marie and Jackie Dir. of Nursing. Caregiver burn-out has clouded the judgement of some of these persons in my opinion. Please do not forget the ones you made an oath to serve and protect. Ultimately, we are all accountable to a higher power.
Anne Fisher
Sep 2024
My family friend who I’m poa over suffered a debilitating near death experience with a stroke and was on a ventilator unable to eat and walk or talk. He has tubes in every part of him. The transition from independence was difficult as the knowledge base and decisions were difficult. He’s across the country alone. In one years time although he is old, 78, and didn’t take care of himself before the stroke. This facility kept him alive and well cared for. He’s still unable to walk or talk well, but he is comprehending and reading and participating with friends via his tablet. For him to even pull through is remarkable. I give full credit to this facility on knowing what to do and how to care for this man. From physical therapy and speech to the nursing staff. They continue to get him at new levels of improvement. We are all sleeping better having faith and trust in the process.
G H
May 2024
If I could give a review in the minus category (negative), I would. This place, is about taking people’s money and giving them sub par care. They also make changes without notice, have a horrible staff (except for a few good nurses), they treat the seniors who live there like they are disposable, take what they want from the residents thinking they can with no repercussions and I could go on. My relative passed 4 years ago and she is still receiving a bill at my address. They are quick to take monies from bank accounts and social security. I’m pretty sure the amount they say she owes won’t hurt them. They already took more than they deserved for what they provided. My suggestion, pay for a nurse to come to your house and let your relative go with dignity. This place does not care about ppl. They care about money!
Government Inspection History
6 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 5, 2025Health Complaint1 citation
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025
Apr 24, 2025Fire Safety StandardHealth Standard5 citations
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 24, 2025
Jul 24, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 24, 2024
May 31, 2024Health Complaint1 citation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Aug 24, 2023Fire Safety StandardHealth ComplaintHealth Standard4 citations
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Dec 9, 2021Fire Safety StandardHealth Standard8 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Jan 5, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedCorrected Jan 5, 2022
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 5, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Terrace of St. Cloud offer?
The Terrace of St. Cloud offers Skilled Nursing / Long Term Care.
Where is The Terrace of St. Cloud located?
The Terrace of St. Cloud is located at 3855 Old Canoe Creek Road in St. Cloud, Florida.
What do families say about The Terrace of St. Cloud?
The Terrace of St. Cloud carries a 3.2 out of 5 rating from 23 Google reviews. Reviews for The Terrace of St. Cloud are sharply mixed, with some families praising the therapy and nursing care that helped a resident recover after a serious stroke, while others describe frightening lapses in monitoring, delayed pain treatment, and billing problems. The overall Google rating of 3.2 from 23 reviews reflects this split between highly positive and deeply critical experiences. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did The Terrace of St. Cloud do on recent health and safety inspections?
The Terrace of St. Cloud had 6 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Terrace of St. Cloud?
Submit the Request Information form on this page, or contact The Terrace of St. Cloud directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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