1 / 3Wisconsin DHS
Sylvan Crossings in Westshire Village is a small assisted living community in Waunakee, Wisconsin, licensed for up to 34 residents. The community's Google rating is notably low at 2.3 out of 5 based on 16 reviews, but no detailed reviews, amenities, or pricing information were provided to identify specific strengths or weaknesses beyond this rating.
AI-generated from reviews and community data.
Sylvan Crossings At Westshire is a senior living community in Waunakee, Wisconsin offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.1 out of 5 across 14 reviews.
Sylvan Crossings At Westshire is an assisted living community in Waunakee, Wisconsin, licensed for up to 34 residents. The community offers 24-hour staff, an emergency call system, housekeeping, laundry service, medication management, and wheelchair accessibility, along with gathering spaces and social activities.
Reviews are mixed regarding the quality of care and operations. Several reviewers praise the kindness and patience of staff members and note the pleasant physical environment and neighborhood amenities. However, other families report significant concerns about communication barriers between residents and staff who speak limited English, inconsistent availability of activities and food, staffing shortages, and maintenance issues. One reviewer wrote that "the staff for the most part were very kind" but noted challenges with translator-dependent communication.
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Help Me Choose2.1overall · 14 ratings combined
2.1★ on Google (14)
Christie Loftsgordon
Jan 2024
I had to call the facility of my mom's passing. Nobody informed me about it. I called the facility myself. Plus inappropriate pictures were taking of her ....she was in her 90s. Her Samsung galaxy phone was stolen and her Louis Vuitton brown tote was stolen. This facility is good place is good for Government run facility
Anita Peterson
Jan 2024
The staff is wonderful, patient, and caring. They do a lot of work keeping folks safe. They certainly put up with a lot from my father! The facility is a nice environment with lovely decor. The neighborhood is also pretty nice with a pond and senior residences but also a Kwik Trip folks with some mobility can get to.
Steve Carlson
Sep 2023
I am very disappointed not only of this facility but in myself for not doing more research into Sylvan Crossings/Touchstone Senior Services LLC, the staff for the most part were very kind but I seen a problem that most if not all residents spoke english and many of the staff could not and needed to use electronic translators which only frustrated residents, there is little to no activities, the food if you did not eat in the dining area and was brought to the room was usually cold and actually the food is left with a lot to be desired, we witnessed questionable activities by staff and between staff, when there was a VERY serious health issue with our family member we were not even notified by the facility, I have a very big issue with Touchstone Senior Services LLC for obviously ignoring the problems at their facilities and the seemingly incompetent management, when we met with the relations director for their facilities she told us everything we wanted to hear which I know is her job but I should have stuck with my gut feelings of knowing we were being taken for a ride, all in all unless there are major changes in the facility you should not consider Sylvan Crossings Westshire for your loved one. thank you.
John Scott
Jul 2023
This place started out very well & the director had to take a leave of absence & it all went downhill since. No activities or very rare, the food looks like a two-year old made it, always out of food, no snacks provided at times,staff bearly speaks English very frustrating, they ignore our requests. I would not recommend this place at all!!!!
Connie Starch
May 2021
Very disappointed in ability to keep staff. Many times understaffed. No cleaning staff, poor up keep unsanitary.<br>Poor food quality.
Sylvan Crossings At Westshire offers Assisted Living.
Sylvan Crossings At Westshire is located at 5475 Westshire Circle in Waunakee, Wisconsin.
Sylvan Crossings in Westshire Village is a small assisted living community in Waunakee, Wisconsin, licensed for up to 34 residents. The community's Google rating is notably low at 2.3 out of 5 based on 16 reviews, but no detailed reviews, amenities, or pricing information were provided to identify specific strengths or weaknesses beyond this rating.
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