MyLivingChoice

Susquehanna Nursing & Rehabilitation Center

282 Riverside Dr

2.1(48 ratings)· Johnson City average: 3.1

Susquehanna Nursing & Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
160
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
160

What Families Think

There isn't much published detail about daily life at Susquehanna Nursing & Rehabilitation Center beyond its overall community rating. With a Google rating of 2.1 out of 5 from 45 reviews, the aggregate feedback trends negative, though no specific reviewer comments are available to explain why.

The Bad

  • Overall Google rating of 2.1 out of 5 across 45 reviews suggests significant dissatisfaction

AI-generated from reviews and community data.

Susquehanna Nursing & Rehabilitation Center is a senior living community in Johnson City, New York offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.1 out of 5 across 48 reviews.

About Susquehanna Nursing & Rehabilitation Center

Susquehanna Nursing & Rehabilitation Center, L L C is a skilled nursing / long term care community in Johnson City, New York. The community is licensed for up to 160 residents.

Families rate Susquehanna Nursing & Rehabilitation Center, L L C 2.1 out of 5 based on 45 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Susquehanna Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Susquehanna Nursing & Rehabilitation Center

2.1overall · 48 ratings combined

2.1★ on Google (48)

Cathy Brundage

May 2026

via Google

Mom has been there for almost 3 yrs in the memory care unit. Was wonderful at first. Now the staff has all changed. They wasn’t watching how little she ate. Discussed why her extra sandwich and protein drink wasn’t on her tray. Next week same thing! No sandwich or drink. Mom was laying her head on the table and wouldn’t open her eyes or talk. Told them months ago she had a UTI but nothing was done! She was sent to hospital. Now after I complained she is in a private room going through end of life with hospice all because someone wasn’t taking her to the bathroom or made sure she was eating or drinking! Biggest mistake of our life! Needs to be shut down!!

Leroy Williams

Feb 2026

via Google

My Dad is actively undergoing rehabilitation from an amputation. The staff is excellent and very responsive. My Dad says they give him an incredibly thorough workout daily along w/ changing the bandages. The meals are wholesome. I highly recommend this facility.

Loretta Howard

Oct 2025

via Google

The low rating says it all. LPN managers who shouldn’t be managers as they can’t assess. Have supervisor do meds and floor and supervise. One CNA for the floor if that. The LPN with the stretch pants and make up, long nails, sparkly stuff does not dress appropriately for work. The place is old and horribly filthy. Needs to be shut down and just closed. Residents are neglected yet they don’t do anything to keep staff as pay is low also. It’s a nightmare very depressing. The State is useless.

Michelle

Oct 2025

via Google

I wish there were negative stars. Forgive my language, but this place sucks. After emergency surgery where I was not expected to live at first, and was in the hospital for 2-3 weeks, I was transferred to this horrible place. My advocate did absolutely nothing in dealing with my insurance. She lied and misrepresented what was being done. I didn't actually see the doctor until I'd been there for more than 3 weeks ( my insurance initially had me there for 2 weeks of rehab [which only the physical therapist saw me everyday of the 2weeks I only saw the occupational therapist once.], yet I needed a nurse to take care of my incisions). Again, no help in getting home health care from the advocate or whatever she was. After the 2 weeks I was told that if I left, it would be against medical advice and I would not get any help. If I stayed I would have help but I'd be paying it. Not being of sound mind at the time, I stayed. Most of the aides and nurses were very nasty and were not very helpful. I had an ostomy bag that was still trying to get used to. I struggled with finding a bag that wouldn't leak, and how to change it. I was nauseous and had a really bad night. They kept giving me crackers. The only nurse that was helpful went to the kitchen and got me some broth that greatly helped. My favorite tee was "lost" I ended up leaving after about 2 months. When I got home I ended up losing around 100 lbs because I didn't want to eat or drink anything. This was due to the bad food and care that I received at Susquehanna. I ended up back at the hospital dehydrated and my kidneys were affected. Do not go or send a loved one here.

Mike

Oct 2025

via Google

If I could give zero stars it would be more appropriate. The place is very dirty. The staff is rude and uncaring. I witnessed CNAs arguing with each other more than once. I heard a nurse complaining about taking care of a resident (I thought that was their job). They leave residents lay in their beds in their waste. I could go on and on but my best advise is keep your loved one out of this place.

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Government Inspection History

5 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 27, 2026Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 28, 2026

Mar 4, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Sep 16, 2024Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 13, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 13, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 13, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 13, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 13, 2024

Aug 2, 2022Fire Safety StandardHealth Standard10 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2022

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2022

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

Nov 7, 2019Fire Safety StandardHealth Standard9 citations
  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2019

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 7, 2019

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2019

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2019

  • Observe each nurse aide's job performance and give regular training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 7, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Susquehanna Nursing & Rehabilitation Center offer?

Susquehanna Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Susquehanna Nursing & Rehabilitation Center located?

Susquehanna Nursing & Rehabilitation Center is located at 282 Riverside Dr in Johnson City, New York.

What do families say about Susquehanna Nursing & Rehabilitation Center?

There isn't much published detail about daily life at Susquehanna Nursing & Rehabilitation Center beyond its overall community rating. With a Google rating of 2.1 out of 5 from 45 reviews, the aggregate feedback trends negative, though no specific reviewer comments are available to explain why.

How did Susquehanna Nursing & Rehabilitation Center do on recent health and safety inspections?

Susquehanna Nursing & Rehabilitation Center had 5 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Susquehanna Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Susquehanna Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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