MyLivingChoice

Sunterra Springs Independence

19200 E 37th Terrace S

4.1(185 ratings)· Independence average: 3.9

Sunterra Springs Independence, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
38
Room configuration
All private, single-occupancy rooms
Facility size
Small facility with only 38 beds

What Families Think

Sunterra Springs Independence is a skilled nursing and rehabilitation facility where most reviewers praise the caring, attentive staff and quality of physical and occupational therapy. A number of reviewers single out specific nurses, aides, and therapists by name for going above and beyond, though several also raise concerns about night-shift staffing, medication accuracy, and slow response times.

The Good

  • Physical and occupational therapy frequently praised as excellent
  • Many named nurses and CNAs singled out for compassionate care
  • Food quality repeatedly described as good to excellent
  • Facility described as clean and well maintained
  • All private, single-occupancy rooms
  • Family communication and admissions support highlighted positively

The Bad

  • Several reports of night-shift being understaffed and slow to answer call lights
  • Multiple reports of medication timing or dosage errors
  • One report of a week without wound checks, dirty room, and safety hazards
  • One report of being charged cash after Medicare coverage ended

AI-generated from reviews and community data.

Sunterra Springs Independence is a senior living community in Independence, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 185 reviews.

About Sunterra Springs Independence

Sunterra Springs Independence is a skilled nursing / long term care community in Independence, Missouri.

Families rate Sunterra Springs Independence 4.1 out of 5 based on 185 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Sunterra Springs Independence

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Sunterra Springs Independence

4.1overall · 185 ratings combined

4.1★ on Google (185)

Debbra Barnard

Jun 2026

via Google

My mother Martha Henderson would like to thank Martha in O.T for all her help and teaching her all that she knows about protecting herself from falling.

Donna Shafer

Jun 2026

via Google

To the entire staff,<br><br>Now that I’ve been home for just over a month and learning how to feed and care for myself after most of the recovery. I’ve had time to reflect on everything it took to get me to this point. I realize more than ever that I would not be where I am today without the care, patience, and dedication each of you showed me during my stay.<br><br>Every part of the team played a role in my healing.<br>• Nurses and CNAs — your steady support, kindness, and attention carried me through the toughest days. With special mentions to Quincy for my showers and care, Porsha, Amber, Tatum, Elisabeth, Stacey RN and others.<br><br>• Therapists — physical— you challenged me, encouraged me, and helped me regain strength I wasn’t sure I’d ever get back. Special mention to Michael for teaching me how to walking again. Also they gave me cloths to wear while I was there.<br><br>• Medical staff — your kindness and help made it easer for me to feel safe taking what you were giving me. The medication delivery was all over the place and 1 time almost overdosed me big time with heart meds. Several times I was given medicine that I should not have gotten. I always asked what they were giving me because most of it looks different than the same meds I take at home.<br>The doctor was awful, I couldn't understand her, she was short with me and very unkind. She refused to send me home with any pain medication after a fractured pelvis.<br><br>• Housekeeping, dietary, and support staff — your work made my daily life cleaner, safer, and more comfortable, even when I couldn’t do much for myself. Special thanks to Stevie, Sharon, David and others for the wonderful gluten free food you made just for me. The cleaning staff did a pretty good job.<br>• Activities and social services — you brought moments of joy and connection that made a real difference in my spirit. Special thanks to Norma.<br><br>• Administration and front desk — your warm greetings and helpfulness made the center feel welcoming from the moment I arrived. Again Norma and a super thanks to Monica for visiting with me every day to make sure things were going well. She was kind and made me feel welcome. She goes over and above to make us feel good in bad times.<br><br>} Now for the business - If I ever or anyone I know needs to go to a rehab center this is the ONLY place I would recommend. It's clean, large single rooms, nice bathrooms & showers, large dinning room. The TV listings were wrong when I got there and asked for it to be fixed and it was. Then a rain storm knocked out the TV for a few hours and after it all channels were messed up, until I got the maintenance man to fix it.<br><br>Being home has reminded me just how far I’ve come — and how much of that progress is because of you. You didn’t just treat my medical needs; you treated me with dignity, compassion, and genuine care. That stays with a person.<br><br>Thank you for helping me get better, for believing in me, and for the countless ways you supported my recovery. I am stronger today because of all of you.<br><br>With heartfelt appreciation,<br>Donna Shafer

Kathy Buxton

Jun 2026

via Google

Came to check on my cousin around dinner time on a Saturday. The kitchen staff delivered a great meal that actually tasted like what it purported to be. Yes, I pinched a bit to check. Thank you, kitchen staff! You rock!

Linda Adkins

Jun 2026

via Google

Cudos to Quincy for his excellent care at Sunterra Springs during my husbands 3-1/2 weeks. He also received excellent care from Calvin on the weekends. Both were so caring and compassionate in their care. I also want to acknowledge Lisa, Riley, and Haley.

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Government Inspection History

5 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 10, 2025Fire Safety StandardHealth Standard5 citations
  • Meet Health Care Facilities Code mechanical requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

Dec 10, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

Dec 26, 2023Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2023

Jun 8, 2023Fire Safety StandardHealth Standard12 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 21, 2023

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide a neutral and fair arbitration process and agree to arbitrator and venue.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 21, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 21, 2023

Sep 29, 2021Fire Safety StandardHealth Standard13 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2021

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 12, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunterra Springs Independence offer?

Sunterra Springs Independence offers Skilled Nursing / Long Term Care.

How much does Sunterra Springs Independence cost?

Sunterra Springs Independence has not published its pricing. For context, communities in Independence that publish rates start around $1,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Sunterra Springs Independence located?

Sunterra Springs Independence is located at 19200 E 37th Terrace S in Independence, Missouri.

What do families say about Sunterra Springs Independence?

Sunterra Springs Independence is a skilled nursing and rehabilitation facility where most reviewers praise the caring, attentive staff and quality of physical and occupational therapy. A number of reviewers single out specific nurses, aides, and therapists by name for going above and beyond, though several also raise concerns about night-shift staffing, medication accuracy, and slow response times.

How did Sunterra Springs Independence do on recent health and safety inspections?

Sunterra Springs Independence had 5 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunterra Springs Independence?

Submit the Request Information form on this page to connect with Sunterra Springs Independence and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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