Randy Dobson
Jun 2026
Seems to be ok so far. I think the phone could be updated. The employees are helpful. My girlfriend hasn't complained any and she is putting weight on and that is a good sign that they know what they are doing. Thank you.
Sullivan Healthcare and Senior Living
11 Hawthorne Lane
3.1(15 ratings)
1 / 5Quick Facts
- Total units
- 123
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 123
- Therapy schedule
- Rehab therapy services offered seven days a week
- Transition support
- Therapy includes shopping outings and home-task practice
CMS Care Compare
What Families Think
Reviews of Sullivan Healthcare and Senior Living are sharply mixed, with a majority of Google reviewers describing serious concerns about staffing, cleanliness, and responsiveness, while a smaller number of reviewers praised the administrator and daily caregiving staff. The community focuses on skilled nursing and rehabilitation, including practical therapy aimed at helping residents transition home.
The Good
- Therapy available seven days a week
- Administrator described as compassionate and caring
- Some residents reported gaining weight, a good care sign
- Staff described as helpful by a few reviewers
The Bad
- Multiple reports of being severely understaffed
- Several reviewers described unanswered call lights for long periods
- Multiple complaints of urine smell and an outdated, deteriorating building
- One report of residents left wet and dirty without care
- One reviewer described inadequate food supply and late meal times
- One family reported a hospital transfer after concerns about care quality
AI-generated from reviews and community data.
About Sullivan Healthcare and Senior Living
Sullivan Healthcare & Senior Living is a senior living community in Sullivan, Illinois, offering skilled nursing, rehabilitation support, and daily assistance for residents at various stages of life. The community provides comprehensive therapy services available seven days a week, tailored to individual needs and circumstances.
The facility takes a holistic approach to care, attending to residents' physical, emotional, social, and spiritual well-being. Therapy services include practical support such as accompanying residents on shopping outings and replicating home-based activities like cooking and cleaning to prepare residents for transitions. For long-term residents, the focus remains on sustaining strength and autonomy to enable full participation in community activities and amenities.
The community emphasizes the role of its caregiving team, comprising highly trained staff committed to providing personalized care with respect and dignity. Caregivers assist with skilled nursing, rehabilitation, and daily living support while building meaningful connections with residents to create a warm and welcoming environment.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.1overall · 15 ratings combined
3.1★ on Google (15)
Hywel Foley
Jun 2026
The facility is clean on the inside , I will say meals may need improving for the residents but I’m sure that’s a budget issue . The administrator is very compassionate and caring and you can tell she wants to do the best for residents and family members. I do think communication between the residents , family members and contracted services needs improvement . But I am sure that will change soon
Zeranda Davis
Jan 2026
This place doesn't care about their residents and they can't keep any good help
Lacey Cowsert
Dec 2025
If you love your loved ones do not send them here.
Barry Burnett
Jul 2024
My wife was there for 3 days before having to go by ambulance to the hospital. She and I were very disappointed in the care she received and I won't recommend the rehab facility that she was in.
Frequently Asked Questions
What types of care does Sullivan Healthcare and Senior Living offer?
Sullivan Healthcare and Senior Living offers Skilled Nursing / Long Term Care.
Where is Sullivan Healthcare and Senior Living located?
Sullivan Healthcare and Senior Living is located at 11 Hawthorne Lane in Sullivan, Illinois.
What do families say about Sullivan Healthcare and Senior Living?
Reviews of Sullivan Healthcare and Senior Living are sharply mixed, with a majority of Google reviewers describing serious concerns about staffing, cleanliness, and responsiveness, while a smaller number of reviewers praised the administrator and daily caregiving staff. The community focuses on skilled nursing and rehabilitation, including practical therapy aimed at helping residents transition home.
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