Judy VIP
Jun 2026
Really nice people that work there. My mom is getting great care. The facility itself is nice, and well kept. My husband wishes his mom was there instead of where she is and that says a lot!
1 / 5Quick Facts
- Total units
- 155
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 155
- Inspections
- View history (78 citations)
- Quality recognition
- 2026 Bronze Quality Award from AHCA/NCAL
- Rehab schedule
- Therapy services available up to seven days weekly
- Physician oversight
- Licensed physiatrists supervise rehabilitation medicine
- Language access
- Language assistance services available upon request
CMS Care Compare
What Families Think
Sterling Care Bel Air is a skilled nursing and rehabilitation facility in Harford County, Maryland, praised by many reviewers for caring, supportive staff and a well-kept environment. However, a subset of reviews raise serious concerns about supervision, cleanliness, and safety, particularly for residents who cannot advocate for themselves.
The Good
- Staff frequently described as caring and supportive
- Facility reported as nice and well kept
- Rehabilitation therapies offered up to seven days a week
- Recognized with 2026 Bronze Quality Award from AHCA/NCAL
- Wide range of specialized clinical services offered
The Bad
- One report of a resident left in soiled diapers for hours
- One serious account of delayed medical response leading to death
- Concerns about lack of bed railings or alarms for safety
- One report of a dirty, ant-infested room and missing TV/phone
AI-generated from reviews and community data.
Sterling Care Bel Air is a senior living community in Bel Air, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 189 reviews.
About Sterling Care Bel Air
Sterling Care Bel Air is a skilled nursing and rehabilitation facility located in Bel Air, Maryland, in Harford County. The community provides short-term inpatient rehabilitation, skilled nursing care, and long-term care tailored to meet the unique needs of each resident in a warm, home-like environment.
The facility offers comprehensive medical services including around-the-clock nursing care, therapies aimed at improving mobility and communication abilities available up to seven days per week, and expert rehabilitation support to restore function and independence. Specialized services include post-orthopedic recovery, intravenous treatments, wound care, post-stroke rehabilitation, cardiac monitoring, respiratory support, pain management, and end-of-life care focused on comfort and dignity.
Additional clinical offerings include mental health assessments and therapeutic support, diabetes management with ongoing monitoring and nutritional planning, and personalized dietary guidance including enteral nutrition and TPN. The facility employs licensed physiatrists to provide medicine and rehabilitation supervision, and structured activities are available to support residents' physical, emotional, and social well-being.
Sterling Care Bel Air is committed to delivering care in a compassionate, supportive setting where caregivers form meaningful connections with residents. The facility was recognized in 2026 with the Bronze Quality Award from the American Health Care Association and National Center for Assisted Living, representing one of only nine skilled nursing facilities in Maryland to earn this distinction. Language assistance services are available upon request.
Types of Care at Sterling Care Bel Air
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Sterling Care Bel Air
4overall · 189 ratings combined
4★ on Google (189)
Karen Mcdo
Apr 2026
Great staff everyone's caring and very supportive of my needs. I want everyone who I've come in contact with to get a raise i appreciate all their help in getting my health and healing of my fractured left ankle healed. I just want to thank my God for giving me strength and I pray that I will gain full recovery soon.🙏🏾
Sylvia Bruno
Apr 2026
My father was just admitted last week I went to visit him for the first time I didn't like what I saw. His room is very small His bed is near a window we're I saw ants crawling around the window. A TV was not on the wall it was laying down on a desk and no phone. It just appeared to me that the staff doesn't care about him. The room was very dirty. We did not see a doctor so we can discuss his care. I was in tears when I left. I didn't like what I saw
Carolyn Barron
Mar 2026
My concern is the safety of certain patients. Because there are no bed railings, that is a concern for me. The staff is awesome. I am sure they are stretched to the limit. But they do offer a solution of sitting the patient in the hall where they can keep an eye on that particular patient. Most rehab places smell pissy but this facility does not. However, I have not seen anyone clean the bathrooms. This is a concern.
Dawn Bayer
Jan 2026
I wish there was an option for no stars, but unfortunately I have to give it one. If you have a loved one with dementia or cannot speak for themselves, this is not the place for them. My father laid in soiled diapers for hours, ignored and kept out in the hall so they could watch him because they do not have bed alarms. My dad was there for a month for “rehab”. The last two weeks he was there I had to hire private care to make sure he was being changed, fed and taken care of. I went in there one morning and he was completely unresponsive, they told me he was fine. I made them call an ambulance and there he was found to have pneumonia and severely dehydrated. He passed away on Wednesday exactly a month from being taken to the hospital from this horrible facility. I often think of he’d still be with us today had he’d gone somewhere else where he would have gotten the proper care he needed. The only caregiver/aide there that actually cared about my dad and anyone there was Taylor. This place needs to be SHUTDOWN.
Government Inspection History
5 inspection visits in the last three years, 78 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 12, 2026Fire Safety StandardHealth Standard17 citations
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2026
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2026
Oct 17, 2025Health Complaint1 citation
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025
Aug 21, 2025Health Complaint11 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 1, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 1, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 1, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Give the resident's representative the ability to exercise the resident's rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 1, 2025
Dec 13, 2024Fire Safety StandardHealth ComplaintHealth Standard35 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 13, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Provide enough food/fluids to maintain a resident's health.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 13, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2025
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 13, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Give residents a notice of rights, rules, services and charges.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Jul 2, 2019Fire Safety StandardHealth Standard14 citations
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2019
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2019
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2019
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2019
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Sterling Care Bel Air offer?
Sterling Care Bel Air offers Skilled Nursing / Long Term Care.
Where is Sterling Care Bel Air located?
Sterling Care Bel Air is located at 410 East Mcphail Road in Bel Air, Maryland.
What do families say about Sterling Care Bel Air?
Sterling Care Bel Air is a skilled nursing and rehabilitation facility in Harford County, Maryland, praised by many reviewers for caring, supportive staff and a well-kept environment. However, a subset of reviews raise serious concerns about supervision, cleanliness, and safety, particularly for residents who cannot advocate for themselves.
How did Sterling Care Bel Air do on recent health and safety inspections?
Sterling Care Bel Air had 5 government inspection visits in the last three years, with 78 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Sterling Care Bel Air?
Submit the Request Information form on this page to connect with Sterling Care Bel Air and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Sterling Care Bel Air? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Bel Air.
VIVA Senior Living at Bel Air
Bel Air, Maryland0 mi
4.9(76)
Assisted Living
Brightview Avondell - Senior Independent & Assisted Living
Bel Air, Maryland0 mi
4.8(114)
Assisted Living
Bel Air Assisted Living | Senior Living & Memory Care
Bel Air, Maryland0 mi
4.7(36)
Assisted LivingMemory Care
Brightview Bel Air - Senior Assisted Living & Memory Care
Bel Air, Maryland0 mi
4.6(58)
Assisted LivingMemory Care
Amazing Grace Assisted Living
Bel Air, Maryland0.7 mi
5(11)
Assisted Living
Jacob's Well Assisted Living
Bel Air, Maryland2.3 mi
3.7(24)
Assisted Living
Prefer to stay home?
Home care agencies serving Bel Air bring help to the house: daily living, companionship, and respite for family caregivers.
