MyLivingChoice

St Mary'S D'Youville Pavilion

102 Campus Ave

3(28 ratings)· Lewiston average: 3.9

St Mary'S D'Youville Pavilion, photo 11 / 5

Quick Facts

Total units
210
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
210

What Families Think

Reviews for St Mary's D'Youville Pavilion are overwhelmingly negative, with multiple families describing serious neglect, understaffing, and slow response to medical needs, including severe pressure ulcers and medication issues. A few reviewers noted individual nurses or physical therapists who were caring and attentive, but most described a troubling pattern of poor oversight and unresponsive management.

The Good

  • Some reviewers praised individual nurses as kind and attentive
  • Physical therapy staff described as helpful by one reviewer
  • Care described as good immediately after admission in one case

The Bad

  • Multiple reports of neglect leading to severe pressure ulcers
  • Several reviewers describe chronic understaffing and undertrained staff
  • Reports of medication errors and delayed physician follow-up
  • Families describe unresponsive management and ineffective complaint handling

AI-generated from reviews and community data.

St Mary'S D'Youville Pavilion is a senior living community in Lewiston, Maine offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 28 reviews.

About St Mary'S D'Youville Pavilion

St Mary'S D'Youville Pavilion is a skilled nursing / long term care community in Lewiston, Maine. The community is licensed for up to 210 residents.

Families rate St Mary'S D'Youville Pavilion 3 out of 5 based on 28 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at St Mary'S D'Youville Pavilion

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of St Mary'S D'Youville Pavilion

3overall · 28 ratings combined

3★ on Google (28)

Mi V.

Jan 2026

via Google

Scariest place in the world for rehab and for nursing home! Staff is untrained. Most nurses are traveling nurses( High pay rate and don't have affinity for the patients!) Taylor (social worker admin) not helpful. We filled out paperwork several times. Finally, sent it to the state our self. Nurses left our mom on toilet and disappeared leaving her alone with broken arm and knee. She was unable to walk by herself. She fell off the toilet. Spoke to the head nurse nothing happened. So Dangerous. Our mother fell and broke her hip on their watch. Scary Scary should be no stars except the ones floating above the patients heads from fall and lack of attention.

Ineeda help

Jan 2026

via Google

* They over medicated the patient. 3 weeks before the Dr's would call us back needed to talk about he dosage. * Patients was not bathed for 1.5 weeks, asked serval time they finally gave the patient a sponge bath. * Patient was left in spoiled diaper for hours. * Lost the patients Clothing, Denture, hearing aids while patient was heavily sedated. Did not care. * Had call light on for over an hour had to find a nurse to help. * no care on weekends. * The amount of money we spent on this facility, the neglect, unprofessionalism and lack of organization, was very apparent. * please have an advocate to help the patient or yourself. * Patient's are not the priority, We had to ask for rehab. Ina treatment center. * No organization, or skilled workers. * Look for a different rehab that has treatment plan and skilled physical therapist.

Faye

Dec 2025

via Google

FIRST REVIEW SOMEHOW DISAPPEARED - One star is one too many! They prolonged my bedridden fathers suffering to allow the POA to financially take advantage of him and his estate. A private investigator in Texas with extensive elder law experience was very much involved in the abuse. At the time of his passing he had open infected wounds down to the bones of his heels, no working phone in his room, not allowed hospice or proper pain management and was begging for help. D'youville did not have my loved ones best interest in mind. Will be watching to see if this disappears too, lol. Like I said, PI involved...glad google sends proof of posts!

A P

Aug 2025

via Google

Please..please...please. keep up with everything in this nursing home. The management, head nurse and social workers need to be re-trained on why they work in this field. There is no compassion..no support..and to question anything, will get you no where. Even though there is not enough workers and nurses. This nursing home/re- hab keeps taking in clients they neglect and are not able to comply with their needs. They get left in wet diapers or bms. When a client has an appointment, they get turned away for the nursing home not following protocols. Their is so much to this place that is wrong. Except for the kind sweet and helpful nurses and Pt. Who truly want to help. Please..clean out management..the head nurse and new social worker's. You can file a complaint..but the clients are afraid of being kicked out if they try to get their rightful care they deserve. Nobody should have to be afraid. So, please watch your family that you may put in this home.

Ruby Corey

Mar 2024

via Google

My husband had Alzheimer's at 58 yo. When he first arrived here, it was great. Then, they started leaving him in a wheelchair for 12 hours a day (he could not move) and he developed a stage 4 pressure ulcer. Stage 4 ulcers are neglect! They ignored him. Never spoke to him. Never changed him. Put a pad over a wet bed. Let the Hoyer pad air dry of urine instead of washing. Treated me horrendously because I was angry about the ulcer and care! Who would not be angry if their loved one was sitting dirty in a chair 12 hours a day and developed a stage 4 ulcer!! I went to visit and the pillow was over his head!! He was sweating and horrified! No one saw this?! His room was the first door beside the nurses station! Yes, he was dying. Yes, he could not talk; however, he could hear. Who could wash a resident, feed a resident, put them to bed and never speak to them? Nursing homes in Maine are getting hard to find, but let me tell you, I would find a way to keep your loved one home where they can be loved and properly cared for! I lived 3 hours away and work full time, however, I would visit 2-3x a week so I did see A LOT BAD! Putting in a complaint did nothing! Management? There is none. The CNAs control the floor. NO, I WOULD NOT PUT MY LOVED ONE AT THIS DISGUSTING PLACE. They are mean, inconsiderate and neglect AND borderline abuse the residents! My husband died of sepsis from this end-stage pressure ulcer and not a person cared!!!! Another day for them! Disgusting! The nursing home did not send their condolences. The day he died, the nurse supervisor didn't even talk to me! Bad, bad management! There was one nurse I thought the world of. However, she got hurt and was out for a long time. I wouldn't blame her if she retired. I cannot imagine working in these conditions! I work in this field, and I was disgusted! Please try to stay away from here! Please! Don't let neglect and abuse continue in the elderly or disabled! The State of Maine need to get it together! Help OUR DISABLED RESIDENTS FIRST!

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Government Inspection History

7 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 15, 2026Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 25, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2026

Nov 21, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025

Mar 28, 2025Fire Safety StandardHealth Standard20 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2025

Jan 2, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

Jan 26, 2024Fire Safety StandardHealth Standard25 citations
  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024

  • Install properly constructed and protected linen or trash chutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 4, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024

Jul 12, 2023Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023

Mar 9, 2022Fire Safety StandardHealth Standard12 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2022

  • Install a two-hour-resistant firewall separation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2022

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2022

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 25, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St Mary'S D'Youville Pavilion offer?

St Mary'S D'Youville Pavilion offers Skilled Nursing / Long Term Care.

Where is St Mary'S D'Youville Pavilion located?

St Mary'S D'Youville Pavilion is located at 102 Campus Ave in Lewiston, Maine.

What do families say about St Mary'S D'Youville Pavilion?

Reviews for St Mary's D'Youville Pavilion are overwhelmingly negative, with multiple families describing serious neglect, understaffing, and slow response to medical needs, including severe pressure ulcers and medication issues. A few reviewers noted individual nurses or physical therapists who were caring and attentive, but most described a troubling pattern of poor oversight and unresponsive management.

How did St Mary'S D'Youville Pavilion do on recent health and safety inspections?

St Mary'S D'Youville Pavilion had 7 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St Mary'S D'Youville Pavilion?

Submit the Request Information form on this page to connect with St Mary'S D'Youville Pavilion and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at St Mary'S D'Youville Pavilion? Claim this listing to update photos, pricing, and details. It's free.

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