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St. Joseph'S Rehabilitation And Care Center

401 North 18th Street

4(26 ratings)· Norfolk average: 4.5

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St. Joseph'S Rehabilitation And Care Center, photo 11 / 2

Quick Facts

Total units
83
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
83

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most families describe St. Joseph's Rehabilitation and Care Center as warm and comforting, praising the staff's caring attitude and the facility's inviting feel. However, one detailed review raised serious concerns about cleanliness, pest problems, and a broken cooling system, which stands out against the otherwise positive feedback.

What reviewers praise

  • Friendly, caring staff noted by multiple reviewers
  • Welcoming, non-institutional atmosphere
  • Therapy programs praised by families
  • Fun, engaging activities mentioned

What reviewers flag

  • One report of bed bug and mice infestation
  • One report of staff rudeness and gossiping near residents
  • One report of broken cooling system causing heat exhaustion

AI-generated from reviews and community data.

St. Joseph'S Rehabilitation And Care Center is a senior living community in Norfolk, Nebraska offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 26 reviews.

About St. Joseph'S Rehabilitation And Care Center

St. Joseph's Rehabilitation and Care Center is a skilled nursing and long-term care community in Norfolk, Nebraska, licensed for up to 83 residents. The facility is Medicare and Medicaid certified and operated as a for-profit limited liability company. It offers 24-hour staffing with on-site registered nurses, medication management, housekeeping, wheelchair accessibility, and a restaurant-style dining room alongside social activities and gathering spaces.

Reviews of the facility are mixed. Several reviewers praised the staff as caring and welcoming, with one noting the place "feels comfortable" and another describing "wonderful therapy and fun activities." However, other reviewers reported serious concerns including cleanliness issues, pest problems, staff conduct, and inadequate temperature control. These conflicting accounts suggest prospective residents and families should visit and ask detailed questions before making a decision.

Types of Care at St. Joseph'S Rehabilitation And Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of St. Joseph'S Rehabilitation And Care Center

4overall · 26 ratings combined

4★ on Google (26)

Shelby English

May 2026

via Google ↗

The facility is very dirty. They have a terrible infestation of bed bugs. The staff are very rude and gossip about each other in front of residents. The residents do not receive proper care. Staff eat all over the place, be careful of mice and mice droppings around the facility. Staff are very rude. They do not have sufficent cooling system. The residents lay in bed sweating from heat exhaustion due to a brokent coolant system. I wound never put a loved one in this facility EVER.

Nan Hetzler

Mar 2026

via Google ↗

Such a charming place. When you walk in it just feels comfortable. Its not depressing like most care facilities. Staff is very helpful and caring

D&K Miller

Mar 2026

via Google ↗

Friendly and welcoming staff who truly care for those they serve!

Jade Henery

Mar 2026

via Google ↗

Great place to take your loved ones, wonderful therapy and fun activities

Diana Aeschliman

Sep 2025

via Google ↗

If anywhere else, my aunt would have never received the love and care that she did at St. Jo. When change came, my anger almost moved her due to my inability to accept those changes. Thankful that I took a step back and evaluated me, then trusted God to work out the change. The staff is absolutely the best! No matter where you are, there are always going to be things one does not like. In the reality of it, it's all about your loved one and what's best for them.

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Government Inspection History

4 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 29, 2026Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

Mar 3, 2026Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 31, 2026

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 31, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2026

Dec 17, 2024Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 27, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2024

Nov 28, 2023Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 11, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 5, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does St. Joseph'S Rehabilitation And Care Center offer?

St. Joseph'S Rehabilitation And Care Center offers Skilled Nursing / Long Term Care.

Where is St. Joseph'S Rehabilitation And Care Center located?

St. Joseph'S Rehabilitation And Care Center is located at 401 North 18th Street in Norfolk, Nebraska.

What do families say about St. Joseph'S Rehabilitation And Care Center?

Most families describe St. Joseph's Rehabilitation and Care Center as warm and comforting, praising the staff's caring attitude and the facility's inviting feel. However, one detailed review raised serious concerns about cleanliness, pest problems, and a broken cooling system, which stands out against the otherwise positive feedback.

How did St. Joseph'S Rehabilitation And Care Center do on recent health and safety inspections?

St. Joseph'S Rehabilitation And Care Center had 4 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit St. Joseph'S Rehabilitation And Care Center?

Submit the Request Information form on this page, or contact St. Joseph'S Rehabilitation And Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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