My mother went into this facility after a fall. She was sent for rehab. She went the minimum days, was left with a bladder infection, unable to walk, not a proper diet for her condition. She was frequently left in a chair for hours( had to call on her cell so we could get someone to move her). We chose to take her home after the minimum amount of time, but they chose to not apply for more rehab. We paid private sitters. Her doctor treated her for a bladder infection, and after a month of home health and proper food, she is walking again and living on her own. We were supposed to pay a copay for the”extra” 2 days she was there per our contract and Humana(they lied about days counted), we paid the copay- but they decided they wanted “private” pay… I’ve now reported them to the state. They refuse to talk to us and gave harassed us for extra money, even though we paid what was owed. They were absolutely awful. There were a couple good employees, but the vast majority were disrespectful and uncaring…do not recommend for anyone. And the place reeked of urine. In the rehab center. If they tried to convince my mom to stay if she had to, they did an awful job.
Answer to standard response to all their bad reviews: Thanks for your standard BS response. If you really would like to correct this, why doesn’t Diane Floyd, the manager, call me or my brother back or answer our letters, or is conveniently out if we show up? After 2 months, we are tired of the harassment for payment not owed, but lack of talking to us after we voiced concerns while she was there and after she was there.
I would not recommend this Place
They basically put the patient in the room and that’s it. My mama was dehydrated. Her roommate passed away from dehydration when I told them she needs to go to the hospital because something‘s not right. She ended up on life-support then got sent back to St Joseph and passed away within 13 hours. It took the doctors three weeks to sign the death certificate.
So if you love your loved ones, I don’t recommend this place
Hindsight is 20/20, and google reviews don’t lie. The first red flag should have been the rude front desk receptionist (even answering the phone she’s rude) The 2nd red flag was the nurse caring for my father( Kristen) I’m
Name dropping. my first impression, she seemed nice. I was wrong, she was dismissive of questions and concerns, and punted things that could have been done right then to the Aid Delaying patient needs for hours. What really got under my skin, my dad was there for less than 24 hours, he requires urostomy supplies, I had them at home not a big deal to bring and have as back up. I walked in to his room to him being soaked in urine and her standing there taking his vitals acting like him being soaked in urine wasn’t a big deal her words, “they didn’t tell me” I have to wait for the Aid. I should not have to be changing his bag at all, and had to change it because she wasn’t educated about it, he also had a pillow over his face and she’s just standing there nonchalantly. I don’t care how the pillow got there. Common sense I would have taken it off his face.Kristen was extremely rude to me, the same night all this happened, she walked over to his roommate began taking his vitals, she turned her head over her shoulder asked me to “hit the light” the room was dark, I thought she meant the lights in the room, the bulbs were out so they didn’t come on. I let her know they aren’t working, she all but spit green pea soup when she replied with her nasty snarling attitude-“ I meant the call light, but whatever” That right there set the tone for ever interaction I had with her after that. She was not to be trusted!
Briana was the Aid she truly showed compassion and willingness to learn. My advice to her is get out of that facility. You won’t grow in your career here.
Social worker came into his room, she didn’t have his demographic information correct, she started talking to his roommate, he corrected her that’s my name. She said out loud, they have you wrong in the system.
A stroke patient with dietary orders-pureed diet, it’s documented in his discharge papers, I even confirmed it with the hospital upon discharge and transfer. He was given solid food several times in a week. Thank goodness we caught it. I took time off of work to be at a doctors appointment, that he never showed up to “error with transportation” waste of my PTO. The last straw was him being dumped at a doctors appointment with blood pressure 70/40 thank you AMED, he was dehydrated because his water cup had been taken away from him at night( possibly during the day also) Yes, taken away, stuff you hear about in movies the neglect that they endure because someone doesn’t want to do their job.
He was never being treated as a human being, he being treated as a sick person in a bed. No compassion was ever shown to my dad. He was there a week, 7 days. It was easier for me to just take him home and let him live out whatever time he has left then deal with incompetence. The ADON was a bright light in a dark tunnel, i could tell she actually cared about her job, she showed professional, and compassion, it was just to little to late to many screw ups in 7 days.
If you love/value the lives that are in your family that must go into a nursing home/ Rehabilitation center/ retirement home DON'T SEND THEM TO THIS PLACE! Compassionate is NOT in their vocabulary I lost my aunt and mother last Nov/Dec. I knew from the get go that my aunt went there to pass away in what I thought was going to be a decent place since I had to make sure my own young children were taking care of in state 1300 miles away. My aunt went there for hospice care and was treated with so much discomfort and disrespect in her days leading up to her death. The staff made comments while visiting family were saying there goodbyes that they bet she isn't in pain ( I guarantee she was, she was on the highest doses of pain meds she could have so she could be somewhat comfortable) the staff didn't keep her clean, diapers were always soaked, bed sore never got the attention it needed, and while I was in the room 1 day before her death the staff man handled her smashing her face into the beds arm rail while changing her. I complained, yelled, wrote emails and letters, pleaded with staff to do better but nothing changed. She died the next day after that and of course it was heartbreaking but 80 to 90% of the staff are horrible. The good staff you do get are over worked and under paid. my mom, she got there and had the same treatment. Diapers stayed dirty, bathing was a hassle for the staff because there is only 1 machine that helps lift bodies onto the bath bed. Why does a facility that size only have 1 machine that does that when people are paying thousands of dollars to stay there? My mom and my aunt countless times said the food is like a jello consistency plate of pig slop. ( I've seen it its like a TV dinner that is expired). My aunt and mom were literally across the hall from each other and could hear each other crying out in pain and both screamed for help when on the phone with me and family. Sadly they were not the only ones who needed help. My moms room mate also did pain screams. They went into this place at the same time and died 1 month apart. They were miserable. On the financial side of things CACHANDA TERRELL-TAYLOR was the most rude person and no Compassionate person I ever had to deal with. Didn't want to respond to any calls or emails unless of course I didn't pay bills, then she hounded me. (mind you it was a day of trying to figure out arrangements and I live 1300 miles away and the hospital is trying to transfer ppl and she doesn't respond) After both my aunt and mom died the aggravation still continued even until today almost 4 months after. My aunt died in Nov and that process was hard. Then I get a call a month later that my my passed. The person who called was eating food and acted like she was telling me the sun was beautiful. Now mind you she also said my mom was declining for almost a week and nobody I MEAN NOBODY called to tell me that but they call you when you are 1hour late with a payment. St. Catherine's hospice care is just as horrible as St. Joseph. PLEASE DON'T SEND THE PEOPLE YOU LOVE HERE, they will take your money and not care for the ones you love. They will also harass you after their deaths to pick up belongings and act like you haven't done your job to try to collect said items. Then continue the conversation with its been 3 months since she EXPIRED we can't keep these items even after you collected items..... they didn't give all the items to the family I sent to pick my moms stuff up and basically harass me because someone didn't do their dam job!!!!
Don't do it don't send your family here it will be the biggest mistake in your journey to care for your elderly family members. The people here atleast 80% of the staff collect a pay check and don't care. So many make comments and mistreat the people who are here. They tell them they are not in pain, and they leave them in their own urine and feces. The staff that treats elderly bad..... your day will come and when it does i hope you get the treatment you gave my mom and aunt because that will be justice!!!!
I was at St Joseph for a month. I left weighing 75 lbs 20 less than when I got there. The food was disgusting and always cold and solid as a rock. I was given no choice but to wear diapers even though I could use a bed pan. I left twice as weak as I was when I got there and profoundly depressed. This place is so horrific I can’t imagine any circumstance that would make me go back there.
