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St. Francis Medical Center Home Health

1107 Hudson Ln A

3.9(20 ratings)· Monroe average: 4.1

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Quick Facts

Medicare quality
4.0 of 5 stars

Home Health Compare

Medicare certified
Since 1983

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families of home health and hospice patients in Monroe consistently praise the nurses, physical and occupational therapists, and aides who deliver care in the home, often naming individual clinicians for their skill and compassion. At the same time, several reviewers report frustrating experiences with agency management and communication, including complaints about a specific administrator's tone and concerns about reduced care hours or retaliation when families raised questions.

What reviewers praise

  • Clinical staff repeatedly praised for skill and compassion
  • Strong therapist and nurse continuity across multiple family members
  • Effective post-surgical and stroke rehabilitation support
  • Long-term families return for care across years

What reviewers flag

  • Multiple reports of unprofessional or dismissive management tone
  • Several families cite poor communication about care plans
  • One report describes retaliation and threats over care compliance
  • One report of understaffing and inconsistent attendance

AI-generated from reviews and community data.

St. Francis Medical Center Home Health is a home health agency serving Monroe, Louisiana offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.9 out of 5 across 20 reviews.

About St. Francis Medical Center Home Health

St. Francis Medical Center Home Health is a home health and hospice provider serving Monroe, Louisiana. The organization delivers nursing, physical therapy, occupational therapy, and related in-home care for patients recovering from surgery, illness, or managing chronic conditions.

Clinical staff, nurses, physical therapists, occupational therapists, and aides, consistently earn praise from families for their expertise, professionalism, and compassion. Patients and their relatives highlight specific caregivers by name, noting their skill in post-surgical recovery, their encouraging demeanor during rehabilitation, and their genuine care. One family wrote of therapists who brought "expertise, compassion and humor" to recovery after stroke. Many families who have used the service over years or across multiple patient episodes report strong continuity and clinical quality.

Management and administrative responsiveness emerge as significant concerns in multiple reviews. Families describe inconsistent communication about care plans, perceived retaliation when questions are raised, and a management tone that some experienced as unprofessional or dismissive. Staffing and coordination between clinical team members have also been flagged as areas needing attention.

St. Francis holds a 4 out of 5 Google rating across 21 reviews. The split between high ratings for frontline care and lower ratings tied to administration and coordination suggests strong clinical foundation alongside operational friction points.

Types of Care at St. Francis Medical Center Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of St. Francis Medical Center Home Health

3.9overall · 20 ratings combined

3.9★ on Google (20)

Write a review

Laura Shields

Jul 2025

via Google ↗ · Report

I Have Many Concerns About The Patient Care Here! My mother is a client here unfortunately and although the nurses give exceptional care, the Admin/ Director has a nasty attitude and treats her clients as if she has the authority to put them in nursing homes etc. which I don't like the fact she threateneds them with that if they don't comply with what she wants. One thing about it you don't do that to clients, they have enough things going on with them then to have this held over their head is absurd. Rhonda is rude, and honestly she doesn't need to be over anyone with that attitude. I will be getting to the bottom of this situation! State will be called also the BBB will be informed of her behavior! This is unacceptable. I suggest you all find another home health agency because this one is not a good choice especially if Rhonda is over the program.

Aalaya Cooper

Jul 2025

via Google ↗ · Report

My grandmother is diabetic and had a procedure removing part of her foot. Supposedly, the LPN she sees has been upset that another nurse comes more Regularly to tend to my Grandmother’s open wounds. Grandmother called St Francis Home Health and spoke with Ronda Morris. Ms. Morris told her that her office would call the doctor and get grandma’s days reduced, suggesting she get someone to help her change the bandages - although she is aware that grandma lives alone, And appropriate placement of materials requires independent assistance. Ms. Morris’s suggestions are not in the best interests of the patient she is hired to serve, and I will follow up on this review with a grievance.

SCORE

Jul 2025

via Google ↗ · Report

My mother has had several surgeries and St. Francis Home Health has a few nurses that have been awesome. However, the management team, especially a lady named, Rhonda, has terrible customer service. Rhonda, if you are going to be in management, I suggest you learn how to speak to people with a professional and soft tone. It is the families and individuals that need home care that keep you in a job. Public, I will try to reach out again to Rhonda and get to the bottom of why MY mother was spoken too in such a way that it warranted me getting involved. I will also be filing a grievance against this company, as well as a grievance with the BBB. Our elderly deserve respect, and we will get it. I hope that whoever is above Rhonda will read this and look into her treatment of individuals in your care!!

Cassandra Clomon

Apr 2025

via Google ↗ · Report

I just wanted to take a minute to give a big Thank You to the awesome team that worked with my Mother when she had her stroke . Raul Africa, Chelsea Shows and Allison Williamson you guys were great. Your expertise, compassion and humor made such a difference. Each session was a step forward and she's still getting better. Thank you for everything (even the oatmeal)!

Phyllis Davis

Aug 2024

via Google ↗ · Report

Understaffed, Retallitory, if you have the education to confirm or confront any opinionated information. She documents lies about incidents that are of concern.<br>Late often , smells like cigarettes. Not accustom to advocates knowledgeable of client rights, treatment planning.<br>Never met or saw the DON except communication on the phone. Leadership is not available when needed. When I did speak to her she was aggressive with poor customer service skills..poor choice

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Medicare Quality of Care

St. Francis Medical Center Home Health is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency81%US 79%
  • Rated their overall care 9 or 10 out of 1084%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety81%US 82%

271 completed patient surveys, 25% response rate.

Hospital outcomes

  • Discharged to the community85%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)14%US 11%Worse than

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around94%US 83%
  • Patients got better at getting in and out of bed94%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved91%US 85%
  • Patients got better at taking medications correctly91%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations81%US 61%

Service area

St. Francis Medical Center Home Health reports serving 41 ZIP codes, including Monroe, Bastrop, Ruston, West Monroe, Baskin, Bernice, Bonita, Calhoun, Chatham, Choudrant and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 197091. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does St. Francis Medical Center Home Health offer?

St. Francis Medical Center Home Health offers Home Health.

Where is St. Francis Medical Center Home Health located?

St. Francis Medical Center Home Health is located at 1107 Hudson Ln A in Monroe, Louisiana.

What do families say about St. Francis Medical Center Home Health?

St. Francis Medical Center Home Health carries a 3.9 out of 5 rating from 20 Google reviews. Families of home health and hospice patients in Monroe consistently praise the nurses, physical and occupational therapists, and aides who deliver care in the home, often naming individual clinicians for their skill and compassion. At the same time, several reviewers report frustrating experiences with agency management and communication, including complaints about a specific administrator's tone and concerns about reduced care hours or retaliation when families raised questions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from St. Francis Medical Center Home Health?

Yes. St. Francis Medical Center Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.

Do I need a referral to use St. Francis Medical Center Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit St. Francis Medical Center Home Health?

Submit the Request Information form on this page, or contact St. Francis Medical Center Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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