St. Anthony Office Building

Sean J

Mar 2024

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AHS has been with me since I purchased my home. There is nothing like the peace of mind knowing that you won’t get slammed with an unexpected bill for a breakdown. They offer a variety of levels, I would recommend the Platinum level as it covers everything from your roof to your clothes dryer. I can’t stress that the peace of mind of having it is incredible. It helps avoid pricy warranties that are hawked when you buy a new appliance and you don’t need to worry when the manufacturer warranty expires. The technicians they dispatch are always reputable, from well-known companies. The telephone process can be a bit of a pain if you have more advanced issues, but their website is quick and easy to navigate. It’s worth every cent.

Lisan Hasan

Nov 2023

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They'll fix the small stuff and take your money, but will deny you when big things break. Terrible service, made us wait over a month with a broken AC in the middle of summer due to red tape and terrible contractors. After we were dissatisfied with their service offer, they offered less than $400 so we can fix a $4000 problem ourselves. Days AC broken: 26. Calls to AHS: 28. Supervisor requests: 15 (5 callbacks). Contractor relations escalations: 5 (0 callbacks). Authorization department escalations: 5 (0 callbacks). Cancelled service. Avoid them like the plague. Would give zero stars if able.

Shelby Dolley

Oct 2023

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Terrible to work with. We have paid for 2.5 years now and need our well pumps checked. I opened the request two weeks ago…They claim no one is calling them back so they are “letting us” go and get our own contractor. (After I already paid the $100 service fee for nothing!) This just means I do all the work myself to find a contractor, get a diagnostic assessment, send into the company for approval and get stuck with a bill upfront that they can choose to reimburse “if it’s an amount approved by the company”. We will be cancelling our warranty and going elsewhere. Why do I pay monthly to do their job?

Drew Magsamen

Apr 2023

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Received a AHS warranty from the seller of the house I bought last year. The last two months of the contract, their call center will hound you daily to renew the contract for another year using all kinds of lies about pricing they will offer. I decided to go ahead with it due to the aging appliances in my home, but the sales rep was in fact lying and I'm being charged full price instead of the $200 off I was promised. After trying to call their customer service center 5 times, they will not provide me with a written confirmation that my discounted rate will be honored. On top of that, the call quality was terrible so you can barely hear what the rep is saying. Probably due to the international call, the reps seem to be somewhere in the middle east. Will not be renewing again and may cancel altogether. Terrible company with almost criminal business practices.

Shane T

Jul 2022

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American home shield will not stand behind their warranty and is refusing to pay for fixing my central AC. Their customer service is horrendous as well. Expect long hold times, difficult to understand employees and I was refused to file an appeal on their decision. This review is my experience with American Home Shield as a company. The contractor they sent out even verified that it was not something I did or did not do causing it to break. I had an issue ~5 years ago that they promised to do better next time (waiting a very long time in middle of summer to order a part that was available nearby same day). It caused me to spend thousands on windows units so my animals would not have their health harmed by southern LA heat. It seems they have not got better but much worse since then. At least they paid for the repair last time.