1 / 5CMS Care Compare
Reviews for Southwest Medical Center are mixed but skew heavily negative, with an average of 2.1 out of 5 across 121 Google reviews. While one reviewer praised the efficiency and kindness of surgical staff, several other reviewers described serious lapses in post-surgical monitoring, communication, and medication administration.
AI-generated from reviews and community data.
Southwest Medical Center is a senior living community in Liberal, Kansas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.1 out of 5 across 121 reviews.
Southwest Medical Center is a skilled nursing / long term care community in Liberal, Kansas. The community is licensed for up to 18 residents.
Families rate Southwest Medical Center 2.1 out of 5 based on 121 Google reviews.
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Help Me Choose2.1overall · 121 ratings combined
2.1★ on Google (121)
Dustey Davis
Jun 2026
This hospital and surgery center is very clean, efficient, and welcoming! There were no hoops to jump through for paperwork and admissions. Pretty cut and dry and not complicated. I had two procedures done and ALL nurses were exceptional and kind. Dr. Barron is an amazing surgeon as well as a fun personality. Very professional, yet also very friendly. I will definitely be using Southwest from here on out for all my family. So thankful for them.
Lottie Wright
Apr 2026
Dr. Zaki G. Ibrahim Orthopedic and sports medicine. He was very arrogant. He would ask a question and then not let me answer it. He wouldn't let me give him my full medical history, he cut me off after I told him one thing. I told him another medical problem. Then he moved on without hearing the rest. He told me my back problems were because of my weight, 3 times. Even when I tried to explain to him my weight gain started after my back pain. He told me my spine was healthy. Even though I have MRI report that shows I have a bulging disc and arthritis. He trash talked my family doctor and physical therapist without knowing very much information. He told me (without me asking or saying anything) that he could send me for a second opinion; he could refer me to his colleagues in Colorado. I am getting a second opinion. As I walked out of his office I immediately called my family doctor to refer me to someone else. Someone a lot closer than Colorado. I definitely will not recommend him to anyone. The office also gave me another patience paper stapled to mine. I called and spoke with them about the HIPPA violation, hopefully it is taken care of.
MARIA rodriguez
Apr 2026
This hospital doesn't even deserve one star. My dad had surgery and not once did they go check on him for anything!! Me and my sisters had to do their job for them. They should be ashamed of themselves. They wouldn't even give him is medication, we had to go look for the nurses.
Tiffany Nightingale
Jan 2026
I would prefer to leave a zero star review but it won’t let me. So here goes. My husband broke his leg in 2024. He had surgery the next day and a couple mornings after surgery, a tech came in at 5:00 am to get blood and sat not just on the bed but on my husbands broken leg! When he was discharged a few days later, the nurses that were giving him his discharge instructions told him not to wear his stabilizer because it was causing heat blisters. (He wore it most of the time anyway because his doctor had told him to and his discharge papers said to.) The when they were “helping” him into the car, they practically shoved him into the seat, forced him to bend his leg (he wasn’t supposed to) and when he yelled in pain, they threw their hands up, muttered that they didn’t want to deal with this and walked away, leaving me to finish getting him settled! 😡 My husband ended up getting a very bad infection and his leg healed off set! I know it wasn’t Dr. Kawtharani’s fault because he has been wonderful! To this day, his leg is offset and he walks with a very bad limp. I truly believe it is because of the care he didn’t receive after surgery.
mary henderson
Dec 2025
Update : went to OKC at Mercy and they immediately sent me for a CT scan . Ct didn’t look good so they sent me to MRI which looked suspicious also . Found out it is a tumor on the artery that goes to my stomach which was biopsied , told yesterday it is Mastic breast cancer. Went in for severe stomach problems Nov 23 . Met with Dr Neef , he was very kind and gave me medication, told me to see my regular Dr. on Monday . She is excellent and did everything she could think of . Dec 5 had to go back to ER . Saw Dr Neef again and he said he’d do everything he could. The test for gallbladder health is only done on Mon.and Thursday but he said he’d at least have a surgeon, Dr Peter Phan take a look , Dr Phan told me I needed to relax and take time for myself . He quoted Bible verses and evidently didn’t want to deal with me . He gaslit me like a pro ! Please go anywhere else if you are sick .
3 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2026
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2026
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 5, 2026
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 26, 2024
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 17, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 17, 2024
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 6, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Southwest Medical Center offers Skilled Nursing / Long Term Care.
Southwest Medical Center is located at 315 W 15th Street in Liberal, Kansas.
Reviews for Southwest Medical Center are mixed but skew heavily negative, with an average of 2.1 out of 5 across 121 Google reviews. While one reviewer praised the efficiency and kindness of surgical staff, several other reviewers described serious lapses in post-surgical monitoring, communication, and medication administration.
Southwest Medical Center had 3 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Southwest Medical Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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