MyLivingChoice

Southgate Nursing and Rehabilitation Center

900 East Ninth Street

3.9(28 ratings)

Southgate Nursing and Rehabilitation Center, photo 11 / 4

Quick Facts

Total units
140
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
140
Ownership
Locally owned, family-run facility
History
Serving the region for over 60 years
Recent change
New ownership recently made facility improvements

What Families Think

Southgate is a locally owned, family-run skilled nursing and rehabilitation facility in Metropolis that has served the region for over 60 years. Reviewers are sharply split: many praise the rehab therapy program and caring frontline staff, while others describe serious lapses in supervision, cleanliness, and upper management responsiveness. Recent ownership changes are cited by some as bringing noticeable improvements.

The Good

  • Rehab therapy staff singled out for dramatic patient progress
  • Frontline nurses and CNAs described as caring and attentive
  • New ownership credited with making visible improvements
  • Staff responsive to family concerns about care changes
  • Facility kept clean despite older building, per some reviewers

The Bad

  • Multiple reports describe the building as old and rundown
  • Several reviewers cite understaffing and unattended residents
  • One serious report of a fall and unaddressed bathroom needs
  • Multiple complaints about poor upper management responsiveness
  • One report of repeated falls and missing bed alarm safety checks

AI-generated from reviews and community data.

Southgate Nursing and Rehabilitation Center is a senior living community in Metropolis, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 28 reviews.

About Southgate Nursing and Rehabilitation Center

Southgate Nursing and Rehabilitation Center is a 140-bed skilled nursing and long-term care facility in Metropolis, Illinois. The community serves patients requiring rehabilitation and ongoing nursing support, including those in hospice care.

Families consistently highlight exceptional direct care staff, CNAs, nurses, and therapists, describing them as skilled, attentive, and genuinely invested in residents' wellbeing. One family noted a therapist who helped their 90-year-old father regain mobility and speech through dedicated rehabilitation. However, reviews reflect persistent concerns about facility conditions; the building is described as old with maintenance issues including ceiling leaks, and several families report staffing stretched to maximum capacity with limited activities for residents. Management experiences have been mixed, with some families praising administrative responsiveness and recent ownership improvements, while others report serious incidents involving neglect and inappropriate care practices.

Southgate holds a 3.9 out of 5 Google rating across 28 reviews. The facility appears to operate with strong frontline caregiving but structural and operational challenges that warrant careful consideration before placement.

Types of Care at Southgate Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Southgate Nursing and Rehabilitation Center

3.9overall · 28 ratings combined

3.9★ on Google (28)

Matthew Martin

Jun 2026

via Google

So my father is 90 years old on hospice. While at Southgate, a therapist named Tyson was his primary therapist. She is a rockstar! When he was first admitted, he couldn’t any longer walk. By the time she was done with him, he was jogging through the halls! He also couldnt talk anymore, due to his health. but by the end of their time together, he was doing karaoke for everyone in the place!! I swear this woman has superpowers. I don’t know how she does it. I would give it 5 stars but the facilities are kinda gross. But Tyson if you are reading this. You saved my family and have restored my faith in humanity. Thank you for your service. But also tell your bosses to maybe clean up in there once in a while

tonia lewis

Apr 2026

via Google

Very caring staff and they all seem happy to be working there. Recent changes are evident in every aspect of this facility. The new owners are very involved and have already made many improvements. My mother and I are so happy with this facility and the care she receives. Keep up the great work!

Lora Turner

Dec 2025

via Google

Is it a pretty place? Not really, the building is a bit rundown but it is clean and the staff is caring and skilled. They took great care of my mother. I appreciate that they would address any concerns I had and kept me informed of any changes in care. I do recommend this facility

Alexesis C. Avila

Aug 2025

via Google

Worst nursing home ever, they dont care for their staff.

Judy

Aug 2025

via Google

Horrible Place! Before we arrived with my father we were told that he would have a private room. He was placed in a room with a special needs person who was peeing on the floor when we arrived. No mopping of the floor it was wiped up with a towel. My father needed to use the bathroom and was left there unattended while the nurse helped another patient. After several minutes passed and still no nurse, I decided to check on him myself. I found him lying on the floor. He was trying to reach the toilet paper that was placed on the sink because the wall holder was broken. I immediately pulled the alarm cord near the toilet and ran into the hall to get the nurse. The nurse was no where to be found. I screamed for help and another nurse from a different hall heard me and helped. I then removed my father and found a different facility to care for him.

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Government Inspection History

12 inspection visits in the last three years, 65 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 27, 2026Health Complaint2 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2026

Jan 27, 2026Health Complaint4 citations
  • Employ staff that are licensed, certified, or registered in accordance with state laws.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 10, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 3, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 10, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 3, 2026

Nov 19, 2025Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 2, 2026

May 30, 2025Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2025

Apr 18, 2025Fire Safety StandardHealth Standard7 citations
  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2025

Mar 6, 2025Health Complaint4 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 15, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2025

Oct 17, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Sep 26, 2024Health Complaint1 citation
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2024

Sep 13, 2024Health Complaint1 citation
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024

Aug 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024

May 31, 2024Fire Safety StandardHealth Standard23 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 16, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 9, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

Apr 14, 2023Fire Safety StandardHealth Standard18 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedCorrected May 10, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2023

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2023

  • Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2023

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 10, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Southgate Nursing and Rehabilitation Center offer?

Southgate Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Southgate Nursing and Rehabilitation Center located?

Southgate Nursing and Rehabilitation Center is located at 900 East Ninth Street in Metropolis, Illinois.

What do families say about Southgate Nursing and Rehabilitation Center?

Southgate is a locally owned, family-run skilled nursing and rehabilitation facility in Metropolis that has served the region for over 60 years. Reviewers are sharply split: many praise the rehab therapy program and caring frontline staff, while others describe serious lapses in supervision, cleanliness, and upper management responsiveness. Recent ownership changes are cited by some as bringing noticeable improvements.

How did Southgate Nursing and Rehabilitation Center do on recent health and safety inspections?

Southgate Nursing and Rehabilitation Center had 12 government inspection visits in the last three years, with 65 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Southgate Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Southgate Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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