MyLivingChoice

South Haven Nursing & Rehab

850 Phillips

3.2(22 ratings)· South Haven average: 4

South Haven Nursing & Rehab, photo 11 / 6

Quick Facts

Total units
70
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
70
Licensed capacity
Licensed for up to 70 residents
Therapy services
On-site occupational and physical therapy staff named

What Families Think

Reviews of South Haven Nursing & Rehab are mixed, with several families praising the therapy team and individual nursing staff for compassionate, effective care, while others describe serious lapses in nursing attentiveness and communication. The building is repeatedly described as older but clean, and food quality gets positive mentions from multiple reviewers.

The Good

  • Therapy team repeatedly praised for effective rehab results
  • Multiple reviewers say building is clean despite age
  • Food quality praised by several families
  • Individual nurses and CNAs named and thanked for compassion
  • Chapel, family room, and dining rooms on-site

The Bad

  • One serious report of neglect and unanswered family communication
  • One report of understaffing leading to rude or dismissive nursing staff
  • One reviewer described improper resident handling techniques
  • Building appearance described as outdated by multiple reviewers

AI-generated from reviews and community data.

South Haven Nursing & Rehab is a senior living community in South Haven, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.2 out of 5 across 22 reviews.

About South Haven Nursing & Rehab

South Haven Nursing & Rehab is a 70-bed skilled nursing and long-term care facility in South Haven, Michigan. The building has an older appearance but families consistently note it is clean and well-maintained, with housekeeping staff providing attentive room care.

Families highlight the food quality, one resident who was a self-described foodie loved the meals, and praise the nursing and therapy teams by name. Physical and occupational therapy staff receive particular recognition for their work with rehabilitation patients. However, some families report concerns about nursing knowledge and staffing practices, including inconsistent use of proper patient handling equipment and staff spending time at desks rather than on patient care. One family wrote: "Nursing staff sit behind desk on their phone and don't know simple questions."

The facility has a 3.2 out of 5 Google rating across 22 reviews. Experiences vary noticeably: some families describe excellent recovery outcomes and warm departures, while others report care gaps that required daily oversight to address safely.

Types of Care at South Haven Nursing & Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of South Haven Nursing & Rehab

3.2overall · 22 ratings combined

3.2★ on Google (22)

V S

Nov 2025

via Google

No one wants to need help—but sometimes we do. Here’s my recent experience with South Haven Nursing and Rehab: The building may be older, but it’s clean and well cared for. Every weekday, a kind Latina lady faithfully came to clean my mom’s room—her consistency and care made a big difference. My mom is a foodie, and she loved the food! The nursing staff was absolutely amazing—Lawanda, Laura, Kevin, and every nurse we encountered showed compassion and professionalism. The CNA team deserves special recognition: Carmen, Arcelli, Micala, Ardriana, Diana, Earl, Erika, and Letecia—each one was patient, attentive, and kind. Thank you to OT Jennifer and Debbie, and PT Terry and Patrick, for motivating my mom daily and helping her regain her strength and independence. Your encouragement helped her walk again and restore confidence in herself. If you approach this type of experience with the right mindset, what feels difficult becomes more peaceful. Even when the staff was short-handed, they took time to communicate and explain, which made us feel cared for. Hope, who often gave baths, always carried a joyful spirit. September, the social worker, explained everything clearly, so we never felt confused about the process. The activities coordinator fills the place with joy and creativity—there’s always something fun going on! The facility also offers thoughtful amenities: A family room with vending machines for visitors A chapel for prayer Two large dining rooms Free coffee during breakfast, lunch, and dinner A peaceful bunny patch and a beautiful fish tank in the lobby Clean guest bathrooms and a welcoming atmosphere All in all, while this journey wasn’t easy, it was filled with kindness, compassion, and grace. I’m truly grateful for everyone at South Haven Nursing and Rehab who helped my mom recover and feel at home. 💙

MaeMae

Aug 2025

via Google

As someone who works in healthcare, these "nurses " don't seem to have the training or knowledge of being in that position. More or less it's the head nurse who is a problem. Therapy is great. Nursing needs a reality check, and I know who to call for that one. Nursing staff sit behind desk on their phone and don't know simple questions and makes the techs do everything. Definitely will be getting my family out ASAP. As for the nursing home part, I can't imagine how they're being treated. And my family is only in there for a few days. Saw a nursing staff yelling at a family member for just trying to go outside and didn't know about the alarm system. I've seen this before and sadly I made a call that had to clear the whole staffing. Might have to for here as well. It's getting pretty bad.

Leon Smith

Nov 2024

via Google

The appearance of the rehab center is somewhat out dated. However, my mom received excellent care there. She ate well. I asked every day how the food was. She always said it was good. She recovered and hugged many on the way out the door. She expressed so much gratitude and emotion when she left. They got her back on her feet. Thank you to all the South Haven nurses and staff.

Karen Balitewicz

Nov 2024

via Google

My husband was in rehab for many weeks. The care he received was excellent. The home is clean. Therapy was challenging, but with instructions from Bob and Angela he was able to walk with a walker. He is home and has physical therapy and occupational therapy and doing well. Thank you very much. Have a wonderful and Thanksgiving and Merry Christmas to all. John & Karen Balitewicz

Briana Crawford

May 2024

via Google

I would not recommend sending your loved one here, unless you can be there with them every day to make sure they’re getting the care they need. My uncle was there from October 2023, up until he passed in April 2024. Nurses and CNAs were not using the proper machines to get him up, instead they were “2 personing” him, mind you he was a bigger guy. Instead they would rather hurt themselves and him, would always complain that their back hurt and that their workers wanted to file for workman’s comp but never wanted to use the proper machine to get him up. My uncle was on a feeding tube, instead of swabbing his mouth often like they should have been doing, they let his tongue/lips scab up so bad, I had to even ask them to start doing proper mouth care, even told the nurse/cna they wouldn’t want to have a dry, crusty mouth like they let him. He started to go out for the music activities at the end, but they usually left him in the bed or sitting by a nurses station. Family was on a list to receive updates, never once got a call. And when I did call, they wanted to be rude, so I would just show up to the place since they couldn’t talk to you on the phone. Half the time we came in to visit, my uncle would be on the floor/floor matt, they never cared to get him up until we showed up. DO NOT SEND YOUR LOVED ONE HERE UNLESS YOU CAN CHECK UP ON THEM EVERYDAY. Luckily a family member worked there up until his passing. I want to post pictures but they’re just disturbing to see.

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Government Inspection History

6 inspection visits in the last three years, 73 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 17, 2025Fire Safety StandardHealth ComplaintHealth Standard34 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026

  • Establish policies and procedures for sheltering.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 23, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 23, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 16, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jan 16, 2026

Jun 18, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 7, 2025

Oct 1, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 31, 2024

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2024

Apr 12, 2024Health Complaint4 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024

Oct 18, 2023Fire Safety StandardHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023

Oct 11, 2023Health Complaint2 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does South Haven Nursing & Rehab offer?

South Haven Nursing & Rehab offers Skilled Nursing / Long Term Care.

Where is South Haven Nursing & Rehab located?

South Haven Nursing & Rehab is located at 850 Phillips in South Haven, Michigan.

What do families say about South Haven Nursing & Rehab?

Reviews of South Haven Nursing & Rehab are mixed, with several families praising the therapy team and individual nursing staff for compassionate, effective care, while others describe serious lapses in nursing attentiveness and communication. The building is repeatedly described as older but clean, and food quality gets positive mentions from multiple reviewers.

How did South Haven Nursing & Rehab do on recent health and safety inspections?

South Haven Nursing & Rehab had 6 government inspection visits in the last three years, with 73 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit South Haven Nursing & Rehab?

Submit the Request Information form on this page to connect with South Haven Nursing & Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at South Haven Nursing & Rehab? Claim this listing to update photos, pricing, and details. It's free.

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