MyLivingChoice

South Hadley Rehabilitation And Nursing Center

573 Granby Rd

3.9(20 ratings)

South Hadley Rehabilitation And Nursing Center, photo 1

Quick Facts

Total units
132
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
132
End-of-life care
Facility coordinates directly with hospice providers
Care consistency
Quality of care can vary based on staffing

What Families Think

Reviews largely describe South Hadley Rehabilitation And Nursing Center as a place where compassionate staff supported families through difficult end-of-life stays, often coordinating closely with hospice. A few reviewers flagged inconsistencies in care and administrative support, particularly around insurance appeals and staffing-related responsiveness.

The Good

  • Compassionate, attentive care during end-of-life stays
  • Staff coordinate closely with hospice services
  • Rooms and facility described as clean and sunny
  • Families felt welcomed and included in care
  • Responsive facility manager and nursing team
  • Staff address residents warmly and by name

The Bad

  • One report of unresponsive case manager and poor insurance appeal support
  • One report of slow call bell response times
  • One reviewer noted care consistency varies with staffing levels
  • One report of unclean hallway and carpets

AI-generated from reviews and community data.

South Hadley Rehabilitation And Nursing Center is a senior living community in South Hadley, Massachusetts offering Skilled Nursing / Long Term Care. Families rate it 3.9 out of 5 across 20 reviews.

About South Hadley Rehabilitation And Nursing Center

South Hadley Rehabilitation And Nursing Center is a skilled nursing / long term care community in South Hadley, Massachusetts. The community is licensed for up to 132 residents.

Families rate South Hadley Rehabilitation And Nursing Center 3.9 out of 5 based on 20 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at South Hadley Rehabilitation And Nursing Center

Skilled Nursing / Long Term Care

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Reviews of South Hadley Rehabilitation And Nursing Center

3.9overall · 20 ratings combined

3.9★ on Google (20)

Dr. Juliet Farrell

Jul 2026

via Google

To: Pam, DON and the entire management team, Lynnette, PT Manager and her staff, Sarah, Social Worker, Nurses, CNAs, Joan, Unit Secretary, MD, and Gina, NP, thank you for your care and concern for our patients. Thank you for making yourself available to give report and answer all my questions. The facility is clean, thanks to the workers who are always cleaning. So far, everyone have been pleasant and professional. Also, your receptionist is the first person we meet when we enter the facility. She is very pleasant and is the right person for that position. Thanks to all the employees! God bless!

Jeff Novak

Feb 2026

via Google

I want to share my appreciation for several exceptional members of the PVHR team who cared for my friend of over 40 years during his final days. Having spent a significant amount of time with James and his family, I had the opportunity to observe his care. Amanda, Jess, Sabrina, and Adriana consistently stood out. They formed what we came to think of as the “A-Team.” Their care went far beyond medical duties — they were kind, compassionate, patient, and gentle. They made time for the small but meaningful things, and during such a critical transition in Jim’s life, that humanity made an enormous difference. We truly felt he was safe in their hands. Melissa, the facility manager, was also incredibly accessible and supportive. Knowing the family had someone responsive and engaged during such a difficult time mattered more than I can put into words. That said, the level of care varied depending on staffing. There were moments when responsiveness and attentiveness did not reflect the same standards we appreciated with the A-Team. In an environment as busy as PVHR, staffing clearly plays a major role in consistency, and it’s an area that deserves attention. The people are what make any organization what it is — or isn’t. PVHR is fortunate to have truly phenomenal employees like Amanda, Jess, Sabrina, and Adriana. They are integral to the facility’s success and reputation. We remain deeply grateful for the compassion shown to James during his final days.

Therese

Oct 2025

via Google

This place is unbelievable. The case manager I believe her name is Tanya is a complete joke. Can’t answer her phone, does not fight for more days and does not educate residents to appeal insurance denials. Instead of my family member staying longer on insurance he now has to dump his life savings into that joke of a place. It needs to shut down. Social workers also never return calls and are gone by 1 and are never accommodating families who have to work later in the day. They are not even notifying us of changes. Nurses on east 1 take over 20 minutes to answer call bells. The front of the hallway stinks and carpets are a mess. Do your self a favor and don’t come to this joke of a place.

Anne Halsey

Jul 2025

via Google

Both of my grandparents had end of life care at Pioneer Valley. The staff was always warm and caring, the facilities clean, and my family felt at ease having two people who were so important to us left in their responsible hands. In addition, they provided a great hospice experience despite it being such a difficult time for my family.

Jim Gelinas

Mar 2025

via Google

My mother was a Hospice resident for the past 4 months at PV Rehab. She recently passed. I can’t say enough goods things about the staff. They were thoughtful, considerate and caring. When the last week came that our mother was on comfort care measures, they were attentive yet gave us the space we needed to grief throughout the process. They always addressed our mom by name, held her hand and made her feel loved. I would recommend PV Rehab to anyone whose family needs to place a loved one in a long term care facility.

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Government Inspection History

7 inspection visits in the last three years, 77 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 27, 2025Fire Safety StandardHealth Standard23 citations
  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

Aug 4, 2024Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 7, 2024

Jul 11, 2024Health Complaint1 citation
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 29, 2024

Mar 27, 2024Fire Safety StandardHealth Standard23 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Apr 22, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Apr 24, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Apr 22, 2024

Nov 21, 2023Health Complaint2 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2023

Jul 31, 2023Health Complaint2 citations
  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2023

Nov 22, 2022Fire Safety StandardHealth Standard25 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Implement emergency and standby power systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2023

  • Perform COVID19 testing on residents and staff.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does South Hadley Rehabilitation And Nursing Center offer?

South Hadley Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.

Where is South Hadley Rehabilitation And Nursing Center located?

South Hadley Rehabilitation And Nursing Center is located at 573 Granby Rd in South Hadley, Massachusetts.

What do families say about South Hadley Rehabilitation And Nursing Center?

Reviews largely describe South Hadley Rehabilitation And Nursing Center as a place where compassionate staff supported families through difficult end-of-life stays, often coordinating closely with hospice. A few reviewers flagged inconsistencies in care and administrative support, particularly around insurance appeals and staffing-related responsiveness.

How did South Hadley Rehabilitation And Nursing Center do on recent health and safety inspections?

South Hadley Rehabilitation And Nursing Center had 7 government inspection visits in the last three years, with 77 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit South Hadley Rehabilitation And Nursing Center?

Submit the Request Information form on this page to connect with South Hadley Rehabilitation And Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at South Hadley Rehabilitation And Nursing Center? Claim this listing to update photos, pricing, and details. It's free.

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