MyLivingChoice

Signature Healthcare Of Chapel Hill

1602 E Franklin Street

3.4(112 ratings)· Chapel Hill average: 4.2

Signature Healthcare Of Chapel Hill, photo 11 / 6

Quick Facts

Total units
108
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
108

What Families Think

Signature Healthcare Of Chapel Hill is a skilled nursing and long-term care community in Chapel Hill, North Carolina, holding a 3.5 out of 5 rating from 111 Google reviews. No detailed reviewer comments, amenities, or pricing information were available to describe specific strengths or concerns.

The Bad

  • No published pricing information available
  • No detailed reviewer comments provided to assess care quality
  • No amenities information listed for this community

AI-generated from reviews and community data.

Signature Healthcare Of Chapel Hill is a senior living community in Chapel Hill, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 112 reviews.

About Signature Healthcare Of Chapel Hill

Signature Healthcare Of Chapel Hill is a skilled nursing / long term care community in Chapel Hill, North Carolina. The community is licensed for up to 108 residents.

Families rate Signature Healthcare Of Chapel Hill 3.5 out of 5 based on 111 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Signature Healthcare Of Chapel Hill

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Signature Healthcare Of Chapel Hill

3.4overall · 112 ratings combined

3.4★ on Google (112)

Lisa Smith

May 2026

via Google

Filthy and the bathroom smelled like pee so bad that it was gagging. Not enough staff. Had to ask multiple times for everything my brother needed. They would say they’d be right back or send someone but it never happened. We had to hunt people down in the hallway. He was there for several weeks and never had a shower or sponge bath. He is immobile and needs to wear a diaper which hardly ever gets changed. Due to him laying in his own urine he developed a UTI. He has bed sores from not being moved around like he should be. Food is horrible like most places. I don’t understand why the state is not paying visits to see this mess. Do not put a loved one there! Spare me your standardized computer response that’s the same for anyone. If anyone has to call it won’t be me.

Anna Kaleemba

Apr 2026

via Google

Wow where do I start...my brother has been there a few days for rehab and this past Sunday I met Key " Activities Director " he is a absolute charm he made sure my brother was ok and also going up and down the halls checking on other residents making sure they were comfortable and didn't need anything.. he is so amazing you don't find that to often in the world but he has a heart of caring and compassion the building looked clean and staff was really attentive..

Andrew May

Mar 2026

via Google

As the son of a parent at signature for approximately a week I would like to thank the staff for truly outstanding sympathetic care. From the people on the front lines to the staff and management team it is quite a challenge to give every patient the attention that a rehab facility requires. The reason I picked signature was for the staff and team. 5.0 is an understatement. While it's easy to find fault in today's complaint driven society, the attentiveness and service level were outstanding. Thanks to you all.

Anna

Mar 2026

via Google

I don’t leave negative reviews frequently, but I beg you to visit this facility before sending a loved one here. The place is falling apart. Rusted equipment, broken light switches, smell of urine, furniture decades old, depressing (which someone tried “fix” with random religious quotes plastered on walls) and not clean. My father was discharged here from the hospital to a dirty room (literally had not been cleaned) with where staff didn’t know who he was or why he was there. It was so bad we fought to get him out from the moment he arrived. His vitals were not checked in almost 24 hours and they were missing vital medications and then had the audacity to blame the hospital for how quick his discharge happened rather than taking accountability, when they were the ones who said they had a bed and were ready for him. While there were a few lovely people we encountered at the facility (most of whom were contracted and also expressed concern about the facility ), we had many unprofessional interactions that did not instill any confidence whatsoever. At least two people we encountered apologized and said “I’m new here…” As someone who has seen a LOT with multiple family members with medical needs, I’m shocked this place is still in business, especially in Chapel Hill. Even if you don’t believe the reviews , just go visit yourself and don’t subject your loved ones to this place. I slept on a hard chair the one night my father stayed here because of how bad it was and worry for my father’s safety. I hope and pray that the patients still there have family that care and can work to get them out soon. Truly heartbreaking.

Antoinette Stewart

Aug 2025

via Google

I'm reading the reviews posted here, and some of them are bogus at best. The quality of care you get is based on your expectations. I recently had my loved one there, and I think the care given was excellent! I also didn't expect the staff to be my personal servants. We go there for therapy, not to be waited on hand and foot. If you participate in the therapy, you will get the results! No. it's not a five star resort esthetically, but it is adequate. Also the staff are very friendly and attentive to your needs - they do the best they can while tending to the needs of the other 10 or so patients they have. I would recommend Signature hands down!

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Government Inspection History

5 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 19, 2025Health ComplaintHealth Standard4 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jul 5, 2025

Apr 11, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 5, 2024

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2024

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 5, 2024

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2024

Nov 3, 2023Health Complaint5 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 1, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

Mar 23, 2023Fire Safety StandardHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 22, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023

Sep 7, 2021Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Signature Healthcare Of Chapel Hill offer?

Signature Healthcare Of Chapel Hill offers Skilled Nursing / Long Term Care.

Where is Signature Healthcare Of Chapel Hill located?

Signature Healthcare Of Chapel Hill is located at 1602 E Franklin Street in Chapel Hill, North Carolina.

What do families say about Signature Healthcare Of Chapel Hill?

Signature Healthcare Of Chapel Hill is a skilled nursing and long-term care community in Chapel Hill, North Carolina, holding a 3.5 out of 5 rating from 111 Google reviews. No detailed reviewer comments, amenities, or pricing information were available to describe specific strengths or concerns.

How did Signature Healthcare Of Chapel Hill do on recent health and safety inspections?

Signature Healthcare Of Chapel Hill had 5 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Signature Healthcare Of Chapel Hill?

Submit the Request Information form on this page to connect with Signature Healthcare Of Chapel Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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