4.7(71 ratings)· Loveland average: 4.4
Part of MBK Senior Living · 35 communities · 4.7★ average
1 / 6California CDSS
Most families describe Seven Lakes Memory Care as a warm, home-like community where caregivers are attentive, patient, and treat residents like family, and where directors and admissions staff (especially Kim West) are praised for guiding families through a difficult transition. A small number of reviewers, however, report serious lapses in supervision, injuries, missing belongings, and inconsistent food quality, standing in contrast to the majority experience.
AI-generated from reviews and community data.
Seven Lakes Memory Care is a senior living community in Loveland, Colorado offering Memory Care, Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 71 reviews.
Seven Lakes Memory Care is a specialized memory care community in Loveland, Colorado, offering Assisted Living, Independent Living, and Skilled Nursing/Long Term Care services. The facility focuses on dementia care and serves a diverse population of residents across multiple care levels.
Families consistently praise the staff's knowledge and genuine care. One family wrote, "Staffing are like family and knowledge from all were cloaked in skills and understanding of the dementia process." Multiple reviewers highlight specific caregivers, Felicia, Tanisha, and others, for their cheerfulness, responsiveness, and attentiveness to residents' needs. Leadership, including executive director Adam and director of admissions Kim West, receive frequent mention for their accessibility and compassion. Cleanliness and the building's layout also appear regularly in positive feedback. Families report that staff take time to learn residents' preferences, adjust care as needed, and communicate proactively with families about their loved ones' wellbeing.
One family did report significant staffing concerns, citing delayed response times to call buttons and a caregiver shortage. This single 1-star review stands in stark contrast to the overwhelming majority of five-star assessments, suggesting it may reflect an isolated experience or period rather than consistent practice.
Seven Lakes maintains a 4.7 out of 5 rating based on 68 Google reviews, with the vast majority of families expressing satisfaction and a sense of having found the right fit for their loved ones' memory care needs.
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Help Me Choose4.7overall · 71 ratings combined
4.7★ on Google (71)
Philip Neville
Aug 2026
My wife has been a resident of Seven Lakes Memory Care for nine months as I write this review. She is having and currently still has trouble adjusting as she thinks she should be home with me. However, she if finally getting more settled. The staff has been very patient, kind and caring. My wife is loved and well taken care in spite of her special challenges. Kim was very helpful in getting a spot for her nine months ago.
franco santini
Aug 2026
It became clear that our mom was needing more care than we kids could handle and we knew it was time for us to look around for a place that offered the kind of care we were looking for. Fortunately for us, we found it at Seven Lakes. Kim West met up with us a couple times to ensure that my mom would be in good hands and when we eventually made the decision to move our mom in, Kim was there to guide us and help the make the move as smooth as possible. My mom has been at Seven Lakes for over a year now and we are at peace knowing that the facility and staff are fully capable to perform all the duties required to take care of our mom's day-to-day needs. In addition to that, mom's needs continually change and Seven Lakes is able to adapt to whatever new level of care she needs. We are grateful for the amazing, caring and welcoming staff who work so hard with a smile on their faces.
Glenn Goltz
Aug 2026
Seven Lakes is a really nice, caring facility for mom. We had her in a brand new facility in Loveland, but after just a few short months realized that we had her in the wrong place and spoke with Kim West, Sales Director, to ensure we could get her placed in Seven Lakes. Mom improved basically overnight once she was situated here. Kim was a life saver when we needed to get mom moved and we're thankful that she knew us from previous interviews so she could quickly make the change occur for mom. My family loves Kim--she's honest and trustworthy, which is something we were looking for. I would definitely recommend Seven Lakes to anyone to place their loved one here.<br><br>The staff is very caring and consistent. There is some turn-over, which is to be expected at any place of business, but the care givers remain mostly consistent and those who do come in as replacements quickly assimilate and implement deep care practices. We feel completely comfortable and confident in the care this company provides. The care givers know us as mom's family and they communicate with us on what she's been doing and they care they've provided for her. We trust they are taking good care of Mom.<br><br>Megan is a great executive director and has put wonderful people in place in each position; each employee knows each resident and demonstrates a lot of respect for each person. Kaylyn (sp), the activities director, and her team are great at making sure that mom is involved in daily activities, which is something we were definitely looking for. I can't say enough good things about the care that mom is receiving here. No other place in Loveland matches the care they provide.
Alison Loar
Aug 2026
When I first toured this community, I felt like I'd found a unicorn. It checked all of our practical needs while also meeting one of my mom's biggest wishes—a rural setting near a state park!<br><br>At the time, my dad's dementia had progressed to the point where he needed a higher level of care, and my mom's one request was that they not be separated. Several months later, after my dad experienced a health crisis, Kim contacted us at exactly the right moment to let us know two adjoining rooms had become available. Everything simply fell into place when we needed it most.<br><br>Move-in day went remarkably smoothly. While our family settled their belongings, the staff welcomed my parents into activities, making the transition much easier.<br><br>We've now been part of this community for over a year and a half. My mom especially enjoys the music programs, sports-related activities, and anything involving animals. The activities department is exceptional. In fact, my mother spent much of her career training activity directors in long-term care communities, and she frequently comments on how well this team does their job. That is high praise from someone who spent decades in the profession.<br><br>I visit several times each week and have been there at all hours of the day and on every day of the week. During that time, I have never witnessed a resident being neglected or mistreated. The staff—from housekeeping and dietary services to caregivers, nursing, administration, and the front office—consistently treat residents with professionalism, compassion, and respect.<br><br>What impresses me most is how staff support one another. When a resident is struggling, they naturally step in to help each other and respond quickly. The care staff are just simply incredible and there are too many to name. I really appreciate all that have cared for my parents.<br><br>The community experienced an administrative transition during our stay, which initially concerned me. However, things have stabilized, and I've developed a positive working relationship with the current Executive Director. I appreciate her willingness to communicate openly and work collaboratively through concerns.<br><br>No assisted living or memory care community is perfect, and this one is no exception. There are a few things prospective families should know.<br><br>Some rooms have better temperature control than others, so I'd encourage families to ask about room location when choosing one or plan on a lot of extra blankets and long-sleeved shirts.<br><br>Another reality of memory care is that personal belongings sometimes go missing—even when clearly labeled. We've learned that wandering is common for many residents with dementia, and items can easily end up in unexpected places. Linens also tend to get mixed among residents, so I purchased extras and eventually began doing my parents' laundry myself to keep better track of their belongings. These aren't problems unique to this community—they're simply realities of memory care that new families may not anticipate.<br><br>If I could change one thing about the building itself, it would be to have more rooms with private bathrooms. After my dad passed away, having new suitemates became challenging for my mom, and additional private bathrooms would provide greater comfort and privacy.<br><br>Overall, if I had to make this decision again, I would choose this community. The compassion, professionalism, and genuine care shown by the staff have consistently outweighed the inevitable challenges that come with caring for individuals living with dementia. This community has earned my trust, and I am grateful my parents have called it home.
Heather Buckler
Jun 2026
I want help anyone looking for memory care by sharing the special experience our family has had and continues to have at Seven Lakes. Kim West has continued to be available for our family with any care questions or concerns we have about the care of our loved one. Katie and Carol, concierges at the front desk are amazing and can answer most of my concerns. They always know the activity my loved one is in when I check in. The activities Kaylan, Sheila, and Kerri provide; music, exercise, crafts, outdoor experiences to name a few are enjoyed by many. These ladies know the special personalities of each resident to make the activities meaningful. Most importantly is the care giving professional staff that help each resident with their personal daily needs. I enjoy spending time at the home because of exceptional care they provide each resident. Seven Lakes also welcomes outside care givers. We personally have the help of Bristol Hospice we are thankful for. This home has kept a whistle in my husband's heart, when you visit you may hear it.<br>Heather Buckler
Seven Lakes Memory Care offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Seven Lakes Memory Care is located at 1990 Pikes Peak Dr in Loveland, Colorado.
Most families describe Seven Lakes Memory Care as a warm, home-like community where caregivers are attentive, patient, and treat residents like family, and where directors and admissions staff (especially Kim West) are praised for guiding families through a difficult transition. A small number of reviewers, however, report serious lapses in supervision, injuries, missing belongings, and inconsistent food quality, standing in contrast to the majority experience.
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