Serengeti Care

Serengeti Care provides home health and hospice services in Lewiston, Idaho. The organization serves seniors and their families who need in-home medical support and end-of-life care, working to match clients with appropriate services and manage the intake process from initial contact through ongoing care delivery.

Families consistently praise the responsiveness and personal attention of the office staff, particularly in the initial consultation phase. Multiple reviewers noted that staff members answer calls promptly, even on weekends, and take time to understand each client's specific needs rather than rushing through paperwork. One family wrote that staff "takes the time to really get to know her clients & to make sure they truly get the care they need." Families also highlight the caregivers themselves, describing them as cheerful, patient, kind, and attentive, and note that staff have helped navigate complex situations like VA benefits eligibility. The team's willingness to refer families to other providers when unable to help under their insurance was also mentioned as a mark of integrity.

One reviewer noted that communication about caregiver scheduling could improve and suggested the office would benefit from additional staff support. Overall, Serengeti Care holds a 4.9 out of 5 rating based on 28 Google reviews, with the vast majority reporting five-star experiences centered on staff professionalism and genuine care.