Della Brace
May 2026
At first I looked forward to going on the days I picked. I don't know how many times I have asked if or when I would receive home care and house keeping. The one's I have asked sometimes would not give me a straight answer. Other times they would say it's in process. They wouldn't come to let the 8 of us know that our bus is running 2 hours behind. Us 8 sat in the dinning area for 3 hours A member got up, went to talk to Jeremy. What he said and did was unprofessional. He could of asked us to go to his office one at a time to give him our complaint in private, oh no he got into my face and another members face. Making it sound and look like it was our responsibility to him to his office, for the 41 years of customer service it's the one who is in-charge to be the responsible one to say let's take a walk to my house to talk privately. But no Jeremy, he has to get over powering to be disrespectful and unprofessional. One of the drivers took pictures of my backdoor because it doesn't have steps for me to be safe to be able to step down without having fear of falling. Ryan got the picture message of what I needed to have to feel safe. That same driver look another picture sent it to Ryan again and said I never got a message, had no idea that I needed a ramp or steps with rails to step down safely. I was told that they would fix my front steps so that I could go out my front door. Ryan for the second time said he never was informed of my front and back to have it safely to where I could be more safe because I'm a high risk at falling. If I don't get this done with my steps and having a house and to help me with sweeping only the living, dinningroom and kitchen, dishes. I'll need to find other company that basically does the same like Senior Life and the Senior Life Center. My Anxiety and depression has got worse. I'm sick and tired of being ignored and over looked. I do love going to the Center. I do hope you can solve this. If you can you can call me Uniontown has my house number and cell number, the cell is the quickest way to get me. Thank you and have a wonderful glorious day.






