Shannon
Jul 2026
If you love your family member, please think very carefully before choosing this facility. Our family entrusted them with my family member’s care during his rehabilitation, and what we experienced was heartbreaking. As his condition worsened, his vital signs declined, he became increasingly disoriented, and we repeatedly expressed our concerns. We asked for guidance about sending him to the hospital, but instead of taking our concerns seriously, the nurse in charge seemed more interested in watching a program on her phone than speaking with us. When we asked about transferring him to the hospital, we were told dismissively that they would likely “just send him back” and that insurance probably wouldn’t cover it. That same evening, we witnessed another staff member push an elderly woman away in her wheelchair while saying, “I can’t do this today. I get off at 7.” Seeing that level of compassion—or lack of it—toward vulnerable residents was deeply upsetting. My family member is now in the ICU battling sepsis. I can’t say with certainty what could have happened if he had received different care, but I will always wonder whether our repeated concerns should have been taken more seriously. No family should have to question whether they did enough to advocate for someone they love. Beyond these specific incidents, I was struck by the overall atmosphere of the facility. During our visits, we rarely saw staff interacting warmly with residents or their families. Caring for elderly and medically fragile people is demanding work, but kindness, compassion, and attentiveness are essential parts of the job. I hope state regulators take a close look at this facility. Until meaningful changes are made, I cannot recommend it to anyone considering rehabilitation for a loved one.
