MyLivingChoice

Sanford Health & Rehabilitation

2702 Farrell Road

2.9(59 ratings)· Sanford average: 3.5

Sanford Health & Rehabilitation, photo 11 / 5

Quick Facts

Total units
131
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
131

What Families Think

Reviews of Sanford Health & Rehabilitation are sharply divided: several families praise strong rehabilitation outcomes and attentive nursing care, while others describe serious lapses in care and communication during a resident's decline. With a 2.9 out of 5 rating from 59 Google reviews, experiences here appear to vary widely depending on staff and circumstances.

The Good

  • Rehab therapy praised as effective and knowledgeable
  • Nurses and CNAs described as attentive and supportive
  • Food quality praised by multiple reviewers
  • Smooth admission and discharge process noted

The Bad

  • Multiple reports of neglect including bed sores and injuries
  • One report of staff dismissing family concerns about declining vitals
  • One report of a staff member treating a resident harshly
  • Reports of odor and outdated rooms in hallways

AI-generated from reviews and community data.

Sanford Health & Rehabilitation is a senior living community in Sanford, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 59 reviews.

About Sanford Health & Rehabilitation

Sanford Health & Rehabilitation is a skilled nursing and long-term care facility in Sanford, North Carolina, with a licensed capacity of 131 residents.

Family experiences at the facility are sharply divided. Some families report positive rehabilitation outcomes, with staff described as attentive, supportive, and communicative about care plans. Food quality and snack availability were praised by satisfied families. However, other families describe serious concerns: inadequate wound care and pressure ulcer prevention resulting in new bed sores during brief stays, physical injuries during transport, and hallway conditions marked by strong odors. Visitor experiences also varied, with some finding staff helpful and others reporting they were not.

The facility holds a 2.9 out of 5 Google rating based on 59 reviews, reflecting the stark contrast in family accounts of care quality and outcomes.

Types of Care at Sanford Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Sanford Health & Rehabilitation

2.9overall · 59 ratings combined

2.9★ on Google (59)

Shannon

Jul 2026

via Google

If you love your family member, please think very carefully before choosing this facility. Our family entrusted them with my family member’s care during his rehabilitation, and what we experienced was heartbreaking. As his condition worsened, his vital signs declined, he became increasingly disoriented, and we repeatedly expressed our concerns. We asked for guidance about sending him to the hospital, but instead of taking our concerns seriously, the nurse in charge seemed more interested in watching a program on her phone than speaking with us. When we asked about transferring him to the hospital, we were told dismissively that they would likely “just send him back” and that insurance probably wouldn’t cover it. That same evening, we witnessed another staff member push an elderly woman away in her wheelchair while saying, “I can’t do this today. I get off at 7.” Seeing that level of compassion—or lack of it—toward vulnerable residents was deeply upsetting. My family member is now in the ICU battling sepsis. I can’t say with certainty what could have happened if he had received different care, but I will always wonder whether our repeated concerns should have been taken more seriously. No family should have to question whether they did enough to advocate for someone they love. Beyond these specific incidents, I was struck by the overall atmosphere of the facility. During our visits, we rarely saw staff interacting warmly with residents or their families. Caring for elderly and medically fragile people is demanding work, but kindness, compassion, and attentiveness are essential parts of the job. I hope state regulators take a close look at this facility. Until meaningful changes are made, I cannot recommend it to anyone considering rehabilitation for a loved one.

Nathan Reynolds

Mar 2026

via Google

My granddad who is bed ridden, is looked after by my parents day in and day out, he was placed in the facility a total of 4 nights due to my family going out of town. Now he has 1 toe nail ripped off due to transport, his heals are showing signs of deep tissue injury due to not being floated, and two new bed sores, one of which is rather large due to this facility not looking after a veteran stroke victim for 4 nights, while his family went out of town. As stated prior these are new issues that were not an issue prior to the four nights and we have proof as well. This place is negligent at best for the elderly.

Victoria Douglas

Mar 2026

via Google

Staff wasn't helpful to my family as visitors. Hallways smelled like old urine and cigarettes. The rooms look like they haven't been upgraded in a decade.

Michael J Fenton

Sep 2025

via Google

I enjoyed being here with no negative remarks. The admission and discharge process was seamless. The nurses and cnas were very attentive to my needs. The cna April was kind and always attentive and professional. The therapy was top notch and the therapists were excellent and very knowledgeable. They helped me improve greatly. I came here in a wheelchair and walking out of here with a cane. The food was excellent.

angela bennett

Sep 2025

via Google

My mother received excellent care while receiving rehabilitation services after her hospitalization. The staff were excellent and supportive. They always updated me on her plan of care. The food was great and she always had snacks available! My mom had to go back to the hospital due to her ongoing health issues. The staff showed my family love and support during this difficult time. I will always be grateful for their support and care. Thank you for your kindness!

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Government Inspection History

4 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 4, 2025Fire Safety StandardHealth Standard6 citations
  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 4, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025

Jun 13, 2024Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2024

Jan 24, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 2, 2024

Dec 1, 2022Fire Safety StandardHealth Standard32 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Dec 30, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Dec 30, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected Dec 30, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sanford Health & Rehabilitation offer?

Sanford Health & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Sanford Health & Rehabilitation located?

Sanford Health & Rehabilitation is located at 2702 Farrell Road in Sanford, North Carolina.

What do families say about Sanford Health & Rehabilitation?

Reviews of Sanford Health & Rehabilitation are sharply divided: several families praise strong rehabilitation outcomes and attentive nursing care, while others describe serious lapses in care and communication during a resident's decline. With a 2.9 out of 5 rating from 59 Google reviews, experiences here appear to vary widely depending on staff and circumstances.

How did Sanford Health & Rehabilitation do on recent health and safety inspections?

Sanford Health & Rehabilitation had 4 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sanford Health & Rehabilitation?

Submit the Request Information form on this page to connect with Sanford Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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