Angie M
Jun 2026
Our family entrusted Sand Plum with the care of our mother during the final years of her life, and unfortunately our experience left us deeply disappointed.<br><br>Just four hours after we buried our mother on Thursday, June 4, we received a call from corporate informing us that we needed to immediately remove the brand new clothing from her closet and items from her patio or be charged an additional full month's rent. This was especially upsetting because arrangements had already been made. The clothing was designated for donation to the Blessing Box and Sand Plum residents, and the remaining items were scheduled for pickup by the Salvation Army on Friday.<br><br>All of this information had previously been provided to the manager, Dani. However, when we arrived, other employees informed us they had not been told anything and were unaware of the arrangements. The lack of communication between management (Dani), corporate, and staff created unnecessary stress during one of the most difficult days of our lives.<br><br>What hurt even more was the complete lack of compassion shown to our family. Sand Plum did not send a sympathy card, offer condolences, or acknowledge our mother's passing in any meaningful way. Wow! Who does that???<br><br>We were also concerned about the living conditions. For approximately a year and a half, my mother's central air conditioning was not functioning properly. Instead of repairing it, a small window unit was installed. We were repeatedly told there was not enough money to fix the system. As family members, this was extremely troubling.<br><br>Throughout our time there, employee turnover seemed constant, making communication and continuity of care difficult.<br><br>Losing a parent is hard enough without having to deal with unnecessary stress, poor communication, and a lack of empathy. Based on our experience, I cannot recommend Sand Plum to other families seeking compassionate care for their loved ones.
